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MaxNovelty has a rating of 1 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MaxNovelty most frequently mention tracking number, credit card and customer service. MaxNovelty ranks 677th among Discount Shopping sites.
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Ordered a couple "luxury reclining camping chairs.
Got some... POS. Mini folding something or other.
Zero communication!
Filed a "claim" at BBB (wish I had gone there first. Plenty of bad joo joo about these jerks)).
RESEARCH!
CAVEAT EMPTOR!
I ORDERED THE RECLINING LUXURY CAMPING CHAIRS AND I NEVER RECEIVED THEM. THEY TOOK MY MONEY AND I HAVE NO PRODUCT TO SHOW FOR IT. THIS IS A SCAM SO DON'T BUY ANYTHING FROM THEM
People do not make any purchase from them, they are scammers, they are taking money, but you will not receive your item never.
I bough from them one item on March 2020,
And today already the end of September, i emailed them 2 months ago asking them whenever i csn receive my item, they replied that that the item will be for a delay, but exuse me 7 months...
Also, I emailed them a letter asking to return money back- No Response.
This is my first and hope the last one bad experience.
I ordered paintings from Maxnovelty on May 25,2020, which was paid in full. The amount was $75.89. As of September 14th, I have not received my purchase. My repeated emails to their website get a standard response that everyone receives. DO NOT purchase from this company. Their BBB rating is a "F". I have since turned it over to my credit card company, and they have contacted the company.
I ordered a painting in April, so did my Mother. She got hers a couple weeks later. I got mine almost four months later, in August. I emailed them, at least three times. No response until almost three weeks after I finally received it. I had already bought a replacement painting from Amazon, which of course came in two days. Will NEVER use this company again, EVER! I wanted to leave a review on their website but they don't have a spot, or at least i couldn't find one. I will keep looking. This experience has left such a bad impression on me that I will continue to try until I post that review! People should be warned!
I ordered 3 PBN paintings in April, 2020. Many emails went unanswered, but my credit card was charged 1 day after order was placed. Today is Sept 2nd and my order finally arrived! Never again!
This is a terrible and dishonest company. They steal your money and do not reply to any emails. They also send false tracking information. Do NOT order from them!
I received the Tree of Life painting about 3 months after I ordered it. I did enquire as to the status of the order and about 2 days later I received it. I was nearing completion of the project and ran out of one of the main colors (black). I emailed them 2x and still have not received a response or another container of paint. I realize that black is pretty standard but I'm unable to locally source the proper sheen of the black color. I guess I'll just wait and see!
I ordered 3 prints, for Christmas. I still haven't received them or a refund. This is a HORRIBLE business! I want my money back!
It is the worst company to order from.
I would never recommend it to anyone.
4 months! And my order has never arrived. I do understand the covid sytuation. However 4 months it's way too long. Hopefully they will return my money back. Oterwise I asume the Maxnovelty is very proffesional brand but only when it comes to just stealing money from people.
I order folding chairs through one of there sites online they took my money and then shut down the site. I want to get my money back but they don't respond to your emails and no phone number to call and find out how to get my money back
Ordered April 6th. As of August 8,2020, still have not received item. Tracking number supplied shows "no result." No response to emails. They might be overwhelmed by orders, but it's still no reason to not respond to customer inquiries/
Ordered April 9th, 2020. Never received them. They were gifts and everyone I purchased for is extremely disappointed and very angry. I go out of my way to let everyone know this so called company is committing fraud. This is especially Appalling when the world is in such financial hurt.
Ordered 3/31/2020. Thinking what fun this would be while quarantined. Charged $50+ dollars very next day. It took 3 weeks to get a supposedly fake tracking number. Every time I check it says unavailable. I'm so aggravated. Here it's now August, still NOTHING. I've gotten two emails that said it has been shipped. I will be shocked if I ever get them! Don't order from them! How are they allowed to constantly advertise throughFacebook? I constantly get promotions via email from them!
I've sent several email requests for updates and NO RESPONSE. They are stealing people's money and there's nothing we can do except warn others.
I purchased one of their paint by number canvasses on 2 April 2020 - charged twice@ $62.20 and have never received the goods. I emailed numerous times... once about 2 months ago a young lady said she would follow up where my goods were and the double payment from my credit card but have never heard back. I have made a complaint to Consumer & Business Services in South Australia but because it is a company based in Hong Kong they are unable to assist but were interested in my experience nonetheless. Have advised my bank who advised me to cancel my credit card which I will do. So unfortunately I've been scammed and learnt my lesson.
Ordered 2 paint by number pictures in 15/4/20 and card instantly debited, and confirmation email received, 31st July and numberous emails, and still no goods. Tracking number is crap as it has not shifted since 28/4/20. All i get is a standard email blaming covid for delay. Do not use this company
9 emails to customer service over the last two months and have not had any response. It's been over 4 months now since they debited our credit card and we have not received our order or any response from the company. Boycott China. Bring manufacturing back to the USA!
Ordered on April 4th and still haven't received my order. I also haven't received a response to my customer services requests. They say "contact us anytime" but fail to mention that they just don't bother responding. DO NOT BUY FROM THESE PEOPLE!
Buyer beware. They took my money April 14,2020 and it is now July 18,2020 and I have not received my order. I have sent several emails and they only responded to one. Do not order from them. Amazon takes less than 3 days.
Answer: Scam! Pay attention to reviews. Sadly I did not. I paid months ago and still no product, no refund and no recourse. Several orders others have received apparently are missing items like the PAINT!?
Answer: Contact your bank and tell them you had an unauthorized China transaction... they will take the money back and credit you!