website thubmnail of MaxNovelty
How would you rate MaxNovelty?
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Illinois
1 review
3 helpful votes
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Negative Stars
May 21, 2020

Ordered from a Facebook ad on April 20,2020. As of today May 21, Still no product. I have demanded a refund but continue to get the same robo-email. Going to file a claim with my credit card. Beware!

Date of experience: May 21, 2020
Virginia
1 review
2 helpful votes
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Scam
June 11, 2020

I ordered one kit on April 11th never received it or a tracking number. I have reached out to them with no response. What a scam company from China. They do not deserve one star rating.

Date of experience: June 11, 2020
Texas
1 review
1 helpful vote
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Their new website is paintbynumberskit.ca and launched an Instagram on June 2... pass on the word so they don't scam anyone under the new name! I also was a victim of these thieves!

Date of experience: June 18, 2020
California
1 review
3 helpful votes
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Max Novelty
May 19, 2020

Do not order from the company! I never received my product. There is no way to contact them other than a generic email that they never reply to. This is a scam!

Date of experience: May 19, 2020
Michigan
1 review
0 helpful votes
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FRAUD?!
May 31, 2020

I ordered in March a DIY painting. The company took my $$ right away, and I waited and I am waiting, we are in June. Ihave notified the bank. I wish I would have read reviews. I wonder if this company has connections with the other DIY painting sites? Same paintings and same information on how to reach them. OH YES, I NEVER GOT CONFIRMATION NUMBER... AND THE PICTURE LOOK ON THEIR SITE. SUNFLOWER NO VASE.,

Date of experience: May 31, 2020
Australia
1 review
0 helpful votes
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Ordered early march. Now mid june and no painting! They started off answering emails with a false tracking no and now they wont even answer me! Do not purchase from them! Its a scam!

Date of experience: June 7, 2020
New York
1 review
0 helpful votes
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I PLACED MY ORDERS ON MARCH 20 AND STILL HAVE NOT RECEIVED THEM! ALMOST 3 MONTHS TIME! IVE ASKED THAT THE COMPANY CANCEL MY ORDERS AND REFUND ME, BUT THEY KEEP TELLING ME THAT THEY ARE IN TRANSIT AND CANNOT BE CANCELED! POOR CUSTOMER SERVICE!

Date of experience: June 9, 2020
Kansas
2 reviews
1 helpful vote
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They charged my credit card as soon as I ordered but I never received the product. I tried emailing them since that is the ONLY way to contact them and they didn't respond. $40, down the drain!

Date of experience: June 25, 2020
Massachusetts
2 reviews
0 helpful votes
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I ordered 3 prints, for Christmas. I still haven't received them or a refund. This is a HORRIBLE business! I want my money back!

Date of experience: August 26, 2020
Tennessee
1 review
0 helpful votes
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Ripoff
June 14, 2020

Ordered April 16th and still waiting. No response to emails, no updates, no apologies for delay... yet daily email invitations to place another order. DO NOT order from this company.

Date of experience: June 14, 2020
Canada
1 review
0 helpful votes
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Scam
May 20, 2020

Placed an order on March 30th, as of May 20th there is no shipment. The customer service doesn't respond to my emails. Neither with explanations or a refund.

Date of experience: May 20, 2020
Texas
1 review
1 helpful vote
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I've sent several email requests for updates and NO RESPONSE. They are stealing people's money and there's nothing we can do except warn others.

Date of experience: August 1, 2020
Massachusetts
1 review
4 helpful votes
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Scam
May 18, 2020

Ordered 03/18/20 never received. Contacted several times with no response. Buyer beware. Was given a tracking but has of today it's never left China.

Date of experience: May 18, 2020
Australia
1 review
2 helpful votes
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Paid my orders last April 9, it's now June 28, still NO DELIVERY of the items I paid. Customer support does not provide any support at all because they are a scam.

Date of experience: June 27, 2020
Illinois
1 review
0 helpful votes
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SCAM
June 11, 2020

I ordered 3/28, it supposedly shipped 4/20, but as of 6/11, I've yet to receive. This is a total joke and WASTE of time and money. DO NOT ORDER FROM HERE!

Date of experience: June 11, 2020
Florida
1 review
0 helpful votes
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NEVER EVER GOT MY PAINT BY NUMBERS, ORDERED IT IN THE BEGINNING OF FEBRUARY AND ITS THE MIDDLE OF MAY... WHAT THE HECK. DONT WASTE YOUR MONEY... THEY ARE A RIP OFF

Date of experience: May 17, 2020
Belgium
1 review
1 helpful vote
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Scam
May 14, 2020

I ordered in the end of March. Still nothing received. They don't answer my emails. Don't ever order from them.
Des arnaqueurs.

Date of experience: May 14, 2020
South Carolina
1 review
0 helpful votes
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Never delivered
May 28, 2020

Placed an order over 3 nonths ago, it never arrived despite multiple emails inquiring the status of my order.

Date of experience: May 28, 2020
Pennsylvania
1 review
1 helpful vote
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Ordered three paint by number sets on April 8th. Got a tracking number but no product after 43 days!

Date of experience: May 20, 2020
Texas
1 review
3 helpful votes
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Two months now and the company has not sent my products, and refuses to respond to emails of inquiry. They are a SCAM!

Date of experience: May 20, 2020

Overview

MaxNovelty has a rating of 1 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MaxNovelty most frequently mention tracking number, credit card and customer service. MaxNovelty ranks 697th among Discount Shopping sites.

service
5
value
3
shipping
3
returns
3
quality
3