So disappointed I ordered. Reached out to the company 3x, didn't want to believe it's a scam. However, no response, no delivery. Damn, how much money are they making by scamming us! Stay away, wish there was something else I could do besides write this review to avoid others falling for this nonsense like I did.
This company is non responsive and whether or not you get the item you purchase is a toss up. Some say "be patient because you'll eventually get your paint by number". Be patient? This huge delay has nothing to do with Covid. At least since mid 2018 there are reviews and complaints re: slow shipping, not receiving products and little to no communication. They has a US business address in Rhode Island and a BBB rating of F. I continue to get at least 3 emails per week marketing their beautiful products. My need for the items I ordered is LONG GONE. Big regret.
I ordered 3 PBN paintings in April, 2020. Many emails went unanswered, but my credit card was charged 1 day after order was placed. Today is Sept 2nd and my order finally arrived! Never again!
I got sucked into ordering items for my daughter to give to her for Easter which was April 12th. I STILL do not have my items and it's June 11th! They rarely respond to emails. There's no "customer order number" that I can enter that their online site will accept. Merely a charge to my bank account. I've requested a refund multiple times. I have zero recourse. They have my money and I'm FURIOUS! This company should be put out of business.
This is a terrible and dishonest company. They steal your money and do not reply to any emails. They also send false tracking information. Do NOT order from them!
It is more than month I am waiting for my order, I was charged 33,92& but dont see my order in tracking app and no response from support conract email which they provided on ther app and from
Facebook page they send auto response! The worst service ever or is it scam?
Ordered in March. Credit card charged in March. Still no product. Texted the company twice. No response. They got me for $20.00. I don't understand all the positive reviews when you look up the company.
I order from this company thru Facebook never got tracking order number or my order cannot get a response from them buyer beware I learned just because it's on Facebook and they don't care you will be disappointed
On March 23rd I ordered from this crappy company. Its May 3rd... still waiting. They took my money but didn't ship my item! I've sent them several messages and got nothing! I'll have to go to my bank and try to get my money back through them! Dont waste your money on this company. A TOTAL RIP OFF!
I ordered as a gift for my mom in March its now July and nothing it doesn't take 5 months to get items from Hong Kong they responded once with a tracking number that never shows any delivery they should be outlawed but save your money
Ordered 3/27/2020 a gift for a friend. She still has not received the kit! Just terrible customer service. They took my money and have received nothing for it. Multiple inquiries have had no reponse from this company. I requested a refund... of course no response.
BUYER BEWARE OF THIS COMPANY!
I ordered on04/02/2020 got an email that they received my order, charged me and never heard anything again. Did not get a tracking number or anything. Wish I had read these reviews before. I usually do a background check but didn't. Lesson learned. DO NOT ORDER FROM THIS COMPANY!' Total scam!
I ordered 2 paint the 5 and the 12 April and I didn't have any answer from you. L tried to check on the tracking list number and no result. I am very anxious abut my orders.
I am Suzanne Gagnon 100 Étienne-Lavoie apt 2306. Laval p. Q. Canada.
The order number is: MN-233-*******. The other one is; MN233-*******.
Do not order from this company! I ordered March 26th, 2020 and was immediately charged. I received a confirmation number but no tracking number in spite of the verbiage max novelty sent:"Allow us 5-20 days to handle and ship your order if you're from US. Please expect 20-35 days if you're outside of US.
*** NORMALLY, 3 days After you place the order, you will receive the tracking link & tracking number of the package in your email. If you haven't received items in 30 days or concerned in any way,
Please feel free to contact us via email. We will make every effort
To fix any problem (resend or refund any missing item)."
I have sent 8 emails to *******@maxnovelty.com with no response. I have since contacted my bank and complained to the International Consumer Protection and Enforcement Network (ICPEN).
Ordered 2 paint by numbers in March. Every time I've tried to follow up they send a generic response that it's in transit. I don't believe any of us will ever see our orders arrive and meanwhile this scam company is laughing g all the way to the bank! DON'T FALL VICTIM TO THEM!
Ordered Tree of Life in March 2020 never received. Tried to contact them by email 4 times. I will be turning them into Federal Trade Commission.
One star is too much of a rating.
I was so excited to have this for the Corona BS but it has never come. Ordered it over two months ago. It must be on a "Slow Boat from China." I hate scammers!
Do not order from this company! I placed an order end of March 2020, never received my order. No way to track order,. I sent several emails asking for a refund or the mechandise. No response. No merchandise no refund. NOTHING. BEWARE OF THIS COMPANY!
If I could give Zero I would! Ordered back at the beginning of April. I completely understand the affects of COVID. But I don't except no responses to my emails. I dont accept removing your Facebook account because Customers are reaching out to you asking about their orders. With all the "We Can Get Through This Together", this Company doesnt subscribe to this. I don't expect to ever receive my order! They send me emails with other offers and deals and I laugh! DONT BUY FROM THIS COMPANY.
I ORDERED THE RECLINING LUXURY CAMPING CHAIRS AND I NEVER RECEIVED THEM. THEY TOOK MY MONEY AND I HAVE NO PRODUCT TO SHOW FOR IT. THIS IS A SCAM SO DON'T BUY ANYTHING FROM THEM
Overview
MaxNovelty has a rating of 1 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MaxNovelty most frequently mention tracking number, credit card and customer service. MaxNovelty ranks 697th among Discount Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members