Been shopping at Maurice's for a while now as it was pretty much the only store I could find that had jeans that fit me perfectly. A few days ago I purchased 4 pairs online. When they arrived and tried on they were so small. Took my Jean's to the store to exchange, the young lady helping me was very friendly and went to work pulling Jean's that were next size up and different styles. After trying on many pair I realize something is off. Nothing fits how it should and the material feels very thin and cheap. The girl helping me finally tells me they changed designer's. So needless to say I went from a happy customer of year's to now I will never shop here again. Very disappointed in the quality and fit. Maurice's should have never changed designer's.

Never received my rewards points for an online purchase three weeks ago. Then a pair of shoes i ordered was on backorder, why are they selling things they dont have? Reporting to the BBB... do NOT SHOP HERE

Edit:
Logging into my account today I notice I never got my rewards points for my order. Call customer service amd was told my account was closed. Why? For the bbb complaint. Pretty sure retaliation is a bad choice on their part. THEN I find out they MERGED my account with my daughters without permission or notification! Highly illegal! What if I were estranged from my daughter, then my financial info would be accessible to her! Told me they escalate it and i should hear in TEN days. Thats another 10 days of my private money info being on someone elses account. Lawsuit, here we come. Avoid this trashy company. The ceo gets lauded as this wonderful guy but he runs this company like a shady mafia that takes revenge on customers for complaining. Disgustingly immoral.

I bought two gift cards at Christmas each for the amount of $75.00. One card had $75 on it the other showed $0 balance. Two times I tried to get it corrected. They tell me the gift card I have is not the right one. So I'm out the $75.00. Well my daughter didn't get to use her gift card I got her for Christmas. I believe some one loaded the card and kept it or gave it to someone else. So I'm out the $75.00' Nice little thing they got going on. Heck every time I order anything it is on back order or not in stock. How do you sell something you don't have. I know use a gift card and you still pay for it. So good luck buying gift cards online.

I enjoy a lot of the clothes I have purchased from Maurice's however their customer service has been the absolute worst I have ever experienced. It is now Jan. 22 and I am STILL waiting on a refund from December 19. I returned three items and received refunds for two of the three. When calling, no one seems to know why. They have "accidentally" hung up on me twice, "forwarded" my call only to let it ring and ring. Needless to say I called right back and the woman hung up on me again. I finally was forwarded to a Supervisor. This individual called me back and her service was breaking in and out. I told her I couldn't hear her and hung up. She called me back immediately and I still couldn't hear her. I hung up. She proceeded to call me, back to back 7 times. I didn't answer because I couldn't hear/understand her. My communication via email has been just as awful. I'm told they are looking into it- for two weeks now. Granted, it's only $34 but I don't care. It's the principal that their customer service is absolutely rude and disrespectful. I've asked to speak to someone else but have yet to hear back from them. I will keep going until I get MY money back.

I went into the store to look at a dress I found online. They did not have the dress in their store, so I tried on a similar one and then ordered the dress I wanted online in a size small. This was two weeks prior to my party. I received the dress unfortunately it came to me in a size XL. I called customer service and they shipped me another dress and I returned the oversized one. Well the dress shipping confirmation said it was delievered even though it was not. I was home at said time and we have a ring doorbell and no one came to our house. I called customer service again and they basically told me I was out of luck as they could not guarantee I would get another dress in time even though they could have overnighted the dress to me. So after ordering in plenty of time in advance I am screwed and now have to try to find time with my long work day tomorrow to find a dress that fits properly and I like. Sooooo disappointed with maurices at this point and don't know if I will ever return even though this is where I purchase 90% of my work clothes from here.

So I have a Maurice' s card. I was in the local store today and was told that if I purchased $100 in items, I would get $40 off. Sounds good, although I only went in for leggings. Got some work shirts, etc. Total cost, $110. Used my card and got 10% off automatically. New total, $99. So now, they won't give me the $40 off. Buy something small she said, it's basically free. No, it's not. Walked out of the store. They lost $110 over $1.

I have been a customer of Maurices since their store opened in my town more than 10 years ago. It's all I have in my closet except the oddball random old sweater from a christmas gift or whatever. I never have a bad experience. The gals in the store know me pretty well by now, even if I don't buy anything(rarely), they are still willing to help and are so polite. I dread the thought of shopping in a department store because their stuff is set up weird and NEVER in the right spot. Sizes are unpredictable and there are often too many options. Finding what you want is like finding a needle in a haystack. Ugh. Annoying. I see people complaining of paying shipping fees, wrong sizes, etc. on here. First of all... if you have the credit card, you never pay shipping, second... drive your happy butt to the store and get your money back or a new item. You don't have to return by mail. The store has the ability to order what you want. Just have it shipped to the store for free if you're not happy with what you are returning/exchanging.