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1 Review by L

Maurices

Maurices

1/22/19

I enjoy a lot of the clothes I have purchased from Maurice's however their customer service has been the absolute worst I have ever experienced. It is now Jan. 22 and I am STILL waiting on a refund from December 19. I returned three items and received refunds for two of the three. When calling, no one seems to know why. They have "accidentally" hung up on me twice, "forwarded" my call only to let it ring and ring. Needless to say I called right back and the woman hung up on me again. I finally was forwarded to a Supervisor. This individual called me back and her service was breaking in and out. I told her I couldn't hear her and hung up. She called me back immediately and I still couldn't hear her. I hung up. She proceeded to call me, back to back 7 times. I didn't answer because I couldn't hear/understand her. My communication via email has been just as awful. I'm told they are looking into it- for two weeks now. Granted, it's only $34 but I don't care. It's the principal that their customer service is absolutely rude and disrespectful.I've asked to speak to someone else but have yet to hear back from them. I will keep going until I get MY money back.

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