I love shopping online with Maurices. My items are always delivered with in a week. My items are always as expected and the return process is awesome as well. You can ship back to them or take it to a store. I ordered some items before black Friday and I am close to a store so visited the store on black Friday to do my return. I was able to take advantage of the in-store deals to get money back on my items that I needed to exchange and ended up getting all my items exchanged, a new sweater, scarf, and $10.00 back! I am BEYOND IMPRESSED!

I've been a customer for a long time at Maurices. It's where I always buy my clothes, jeans especially. Recently I bought a gift card for my sister for Christmas which got thrown away with the heaps of wrapping paper that always come along with Christmas day excitement. I contacted customer care who basically said it's gone forever, too bad for you. I requested a new gift card and they said they can't, then I requested a refund and they said they can't. I'm just confused I guess because of the fact that they keep customer information, they can tell me how much I paid for a shirt in 2014 but they can't see that I bought a gift card on the 22nd?... They have all the information they need, just refuse to do anything. Very unhappy about this. I'm not a one time shopper, I go there all the time. Very disappointed and will not be shopping with them anymore. There are better places to shop for clothes with better quality and prices.

My whole closet is full of maurices clothing. It's so comfy and just my style, I love it! I love that they added Girls clothing as well, my nieces love it as well.

My granddaughter and I were shopping for her new school cloths. She is 11 years old and at that age that she is in-between children and adults sizing. We were not finding anything. We walked into the shop are were immediately greeted by both store employees with smile and asking what we were looking for. After explaining our situation they immediately started asking her what she likes and assisted her every step of they way. We were told what size ( 0 short) she needed. Lauren was elated and made to feel so special. I came in with a sad young lady and left with a very very happy shopper. This is her new go to shop and she can't wait to go back. Thank you Alyssa and Alicia ( Circleville, Ohio) for a much needed fantastic shopping experience!

Ordered 2 pairs of Jean's and a top online. Did not receive a confirmation email.
Called and asked where my order was.
I was told it was being prepared for shipping.
2 days later my money was reimbursed. Nobody told me anything...just gave me my money back.
Ummm. Ok...whatever thanks

I do like most of Maurices clothes it was the service and rude attitude of the people working there each time that made me decide never to come back. On two different occasions this month I tried shopping there for my daughter's back to school clothes both times the same girl (that seemed to be the manager) was standing behind the counter $#*!ing about her job and talking bad about others with coworkers loudly. BOTH TIMES I was there for at least 25 -30 mins and no one working there seemed to notice! I got my own fitting room, no one helped me with picking out anything and the one time I asked about a sale sign no one seemed to know what was part of the sale or not and wasn't interested in helping me find any of the items that were part of the sale. I'm just very disappointed in Maurices and with so many other stores to shop with comparable if not better clothes I won't be a returning customer.

I bought about $400 worth of items from maurices in my local town. I supposedly was to get an email for $40. Woth of store credits to use. Never happened. I kept goi g to the store and assistant mgr kept telling me to wait, i takes time to get this email. Well they certainly sent me tons of junk mail... Never got this so called credit. I called there customer service number many times. No one could or would help. After 11 months i callthe customer service dept they promptly took care of everything and gave me an additional 25% off and free overnight shipping. I got all of it and am now so much happier. They did admitt to having this problem it seems like they are caring.

I placed an online order to be shipped to my store. Two of the items came in. I waited for the 3rd item to ship. I called and was promised it was going to ship in 24-48 hours and I'll receive an email. I was also given a $5 credit. Nothing. I called again and was promised once again that it will be shipped in 24-48 hours. Crickets. I called again after 2 weeks and asked for a refund. They said they processed a refund and it will show up on my credit card in 7-10 business days. Haven't seen the $5 credit or the refund and it's been almost 5 weeks. Long story short, I am no longer a customer. Beware!

I was recently in the store with my mom bc I absolutely love the clothes here. We walked in and there were two associates behind the cash wrap. They never once greeted us, asked if we needed any help in finding anything or offer us a fitting room. My mom had to find a room on her own, every room had someones name on it, so she just went into one. I had three shirts that I really liked in my hand and my mom asked if I was going to get them. I said no. If I cant even be said hello to when we walked in, why would I buy clothes from them. We ended up leaving the clothes in the fitting room and leaving without a have a nice day or thanks for coming from the associates. We were in there for a good 20 minutes or more and the two girls stood behind the cash wrap the whole time on a tablet and talking and laughing with each other and my mom and I werent the only two in the store. There was another 3-5 people in there as well not being helped. I wont be going back anytime soon thats for sure

I ordered four pairs of jeans from Maurices during a B1G1 50% off. I have a horrible time finding jeans as I am big and tall but the length of these jeans were great and I could actually get them on over my calves. I have ordered these jeans in a larger size before and the ones I received this time were made of a different material but I actually liked these better than the first ones. I have washed them many times and they still look and fit great.

So I canceled my order moments after placing my order. It was already charged to my account. I got told i have to wait 3-5 business days for the money to be put back onto my debit card. WHAT? They removed the money from my account in a second but now i have to wait almost a week for it to be put back in? The reason i canceled was because of the extra charges: duties and USD currency then changed to CAD. Won't be shopping at any location of this store in Canada. :(

I purchased based two dresses online using PayPal and was to receive free shipping as the order was over $50. However, one of the dresses was actually unavailable in the size I selected so it was taken off the order and I was charged for shipping as the total was now below $50. J reordered both dresses again, this time in a bigger size for the one that was cancelled. I called customer service, after waiting almost 20 minutes on hold. After explain what occurred, the rep askede for the order numbers, was able to cancel the first order and verified that the second order was available in the sizes I needed and that the order was completed. The wait time was way too long, but the rep was quick, efficient and above all else courteous.

I've had a credit card with Maurices for almost 7 years now and aways kept my credit in good standing with them. Today I went to use my credit card (which I have not used since November last year because I wanted to pay off my debt) and my card had been deactivated because they had tried to contact me via mail to update information and I did not reply. I don't know about the rest of you but I pay my bill from my bank app and every once in a while over the phone to check my balance so I had no idea. I just found it odd they can contact you when they want your money but never did I receive a voicemail stating I needed to update information. You'd think a customer like me who they could see clearly spends a decent amount of money there wouldn't just get their card deactivated. Not to mention it was slightly embarrassing at the counter to be told my card was no longer active l.

Went online and purchased sandals that were on clearance. After 2 weeks I didn't receive the sandals so I called customer service and was informed that the sandals were sold out and that they were going to cancel my order. My order was canceled, but I was charged on my Maurices credit card for the sandals. I have been going back and forth for over a month trying to get my money back but I keep getting your money will be credited. I wish I had never dealt with them.