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Matte Collection

How would you rate Matte Collection?
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North Carolina
2 reviews
3 helpful votes
Follow Tiffanie T.
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Buyer beware! They delete comments from social media and online. Inaccurate sizing and they photoshop models. Returned items the day after receiving and because they claim it was on sale (it wasn't), they won't refund my money. Check BBB for reviews. All bad. They operate within loopholes and are sneaky. Will NEVER buy from them again. I have 4 brand new swimsuits I will never be able to wear. Trash company. Avoid at all cost

Date of experience: May 12, 2022
Florida
1 review
2 helpful votes
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This was my first time ordering from here and I am very disappointed. I paid for my order to be delivered by today the latest. And now my delivery date is next week! I could've received my fashion nova before then! The bathing suits were ordered for a weekend getaway THIS WEEKEND. I won't need them by next week. Smdh. Definitely not a happy customer.

Date of experience: July 23, 2020
Virginia
1 review
0 helpful votes
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Love it!
April 1, 2021

I've ordered from Matte Collections several times, and I'm never disappointed. The quality is great and the pieces are super cute. They always have great sales and the shipping is very fast. I would absolutely recommend Matte to others.

Date of experience: March 31, 2021
Pennsylvania
1 review
8 helpful votes
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They said my item was delivered,. Never received my item. When i emailed them they then told me to contact the postal office about delivering since they were the one that marked it delivered. Once talking to the postal office they said that never went them them and it was a fake tracking number and everything. Im sure i wont get my money back. Save ur time and money. DONT BUY FROM THEM...

Date of experience: March 31, 2020
Delaware
1 review
0 helpful votes
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I was skeptical to order from an unfamiliar online company. Not only was I impressed with the timeframe in which I received the package, the quality of the items are amazing. I feel so sexy in them. Thank you Matte Collection!

Date of experience: April 26, 2021
California
1 review
0 helpful votes
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Comfy & Cute
September 29, 2020

These sweat pants are my go to. They are comfy, fitting and great quality. I even get away with wearing them to work. I have them in several different colors and look forward to more colors being released

Date of experience: September 28, 2020
Ohio
1 review
0 helpful votes
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Definitely a must buy!
February 23, 2021

I'm in love with my suits. Very good quality fabric used. True to size. Absolutely love that on the website, the suits are made for everyone. When you click the picture to view it, you see 2 different size women. I love that.

Date of experience: February 22, 2021
Texas
1 review
0 helpful votes
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Love Them
July 7, 2021

I was In need of a cute swimsuit. So Friday morning I am up browsing. Came across Jayda, and Sweetie on their page. I click on it and fell in love. My shipping came super fast.And then I saw the had a 2hour flash sale. Baby I jump on it quick. Great quality they email u to show their love and appreciation that. They definitely have a customer in me. Shop with them you will not be disappointed. My vacation is in 1 week, I am go sit the girls down in my swimsuits and cover up

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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Matte S/S 22 collection
February 18, 2022

I got a few coverups from the new Matte Collection spring summer 2022 resort capsule. My favorite piece is the cut out sheer cover up maxi dress in tiramisu. I absolutely love the fit and the color blend! I can't wait for the sand and the sun this summer

Date of experience: February 17, 2022
New Jersey
1 review
3 helpful votes
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I ordered days ago and my tracking has not been updated nor have I received my package! It's been in Atlanta all 5 days and I will be calling my bank today for a investigation/ refund. First and last time.

Date of experience: June 29, 2020
Louisiana
1 review
4 helpful votes
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HORRIBLE CUSTOMER SERVICE!
September 15, 2020

I've ordered from Matte Collection more than once but my last experience with them was horrible! I placed an order with them back in July for two swimsuits. When I received my package, I only had one of the swimsuits. I reached out to them and they apologized and told me that they would mail me my missing item and email me the tracking number. I never heard back so I emailed them requesting the tracking information. I spent over a month having to follow up with them and USPS behind a package that they never sent. Now it's September and I'm just now receiving a package from them but it's the swimsuit that they already sent me. Matte Collection could have been a pretty good company if you never have to deal with the customer service department. Customer service can make or break any company and for that reason is why I would NEVER shop with them and I would not recommend them to anyone. They showed little to no concern about THEIR errors after taking my money.

Date of experience: September 15, 2020
Bahamas
1 review
0 helpful votes
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I ordered a swim suit weeks ago and after receiving email that shipment was on the way never received my order. Shortly after I received an email claiming it was retuned (don't know why) and it would be reshipped and someone from customer service would reach out. I still have yet to receive my order and any response from them despite numerous attempts. I want my money back. This place is a scam. Do not trust it!

Date of experience: October 1, 2020
Canada
1 review
0 helpful votes
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Highly Recommend
November 6, 2021

Matte collection is an amazing brand, their dedication to quality and amazing styles really shows in their pieces. I personally love the bikinis and cover ups. Customer service is amazing. I recommend to all my friends and family.

Date of experience: November 5, 2021
Arizona
1 review
2 helpful votes
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Perfect
August 27, 2020

I've now ordered 6 bathing suits and I love each and everyone! You would think that the material would be cheap for the price, but I tell you that you will be surprised. I have curves that need to be secured and I feel comfortable in my suits. They're all very sexy. I am 100% satisfied!

Date of experience: August 26, 2020
Pennsylvania
1 review
0 helpful votes
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I'm a 1x and short so I always shoot for a high cut swim suit. I ordered 4 suits and the material is so good. This was my first time wearing a two piece and being comfortable in my skin! The fit is perfect. All suits are true to size.

Date of experience: August 16, 2021
Australia
1 review
1 helpful vote
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Does anyone have the contact details for the owner or manager of this company? I ordered a swimsuit, they sent me the wrong one and now will not correct the order, they have supposedly given me a refund, however in my initial email i stated that i wanted the correct swimsuit. Also the refund consisted of the amount - the shipping cost, why should i pay shipping costs for something i didn't receive. I also advised that the refund would not help because i purchased the swimsuit on sale and now it's doubled in price so it doesn't make any sense at all. The message the responded to me with is the exact same message as the first response i received - copy & paste. It's 2022 and companies still think it's okay to do this to people is disgusting. I am so disappointed and heartbroken. I had a photoshoot booked on a trip and wanted the swimsuit i ordered.

Date of experience: May 7, 2022
California
1 review
2 helpful votes
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This is the one store you HAVE to check out!

They have great prices & sales. I have almost 10 bathing suits from them & I love them! The material is great, they have variety of styles, design and color to choose from, and they ship so fast! You won't be disappointed!

Date of experience: September 9, 2020
New Jersey
1 review
9 helpful votes
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I order my package on June 5th, Nvr received my package at all. Didn't even receive an updated tracking number. I was told my package was lost in transit, but the postal office said they nvr received my package at all. Don't wast your time buying from them, you'll nvr receive your item.

Date of experience: June 15, 2020
Florida
1 review
0 helpful votes
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Quality
April 27, 2022

These swimsuits will get you lots of compliments. I haven't felt so confident in a swimsuit in a long time. The fabric was top notch and comfortable and for being so lowcut I still felt secure. Great value!

Date of experience: April 25, 2022
Texas
1 review
1 helpful vote
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I ordered 4 swimsuits. I ordered a Large because I went according to their online sizing chart. I am 5'6", and about 150lbs. The tops are for people with small breasts apparently. I am a 34DD, but I am between a size 10 and size 12.
All the bottoms look like they would fit fine, but the tops look like they are for people in a B cup. You can see the difference in sizing with my pictures of my bra, and the Matte swimwear top. Big difference. When I created an account, I was offered a 20% off coupon. As I was shopping, a "flash sale" was offered, so I opted to shop the sale instead. BIG mistake. Anything you buy on the flash sale for $16 is non-refundable. Now I'm stuck with $80 worth of swimsuit bottoms and tops that don't fit. Lesson learned. No more shopping at these popup sites.

Date of experience: April 11, 2022

Overview

Matte Collection has a rating of 3.3 stars from 286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Matte Collection most frequently mention customer service, bathing suits and great quality. Matte Collection ranks 82nd among Women's Clothing sites.

service
159
value
160
shipping
165
returns
105
quality
153