Matalan has a consumer rating of 2.04 stars from 25 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Matalan most frequently mention customer service problems. Matalan ranks 675th among Women's Clothing sites.
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I brought a suitcase from Matalan approximately 4 years ago, with a ten year guarantee. I've just recently returned off holiday and found one of the legs/ feet missing. I contacted customer service to see if they could either replace the suitcase or fix the leg. There response to this issue was excellent. We received prompt delivery of goods, excellent service and communication though out. We are very pleased with the outcome and thank you very much.See positive reviews
I placed an order online with Matalan & was told to "expect my delivery on or BEFORE" the date they gave to me - yet the date before this my order is still "processing" & not even despatched yet - I asked this at customer service via email & telephone but no response - this is totally misleading the customers given them FALSE claims that they can actually deliver by a certain date given to them when actually they can't keep to this & meanwhile I am still waiting for answers & my delivery!See critical reviews
Matalan is your local great value family retailer. Women's, Men's & Childrens seasonal fashion as well as a huge range of homeware including an all new Lighting range.
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