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I wish I could give 0 stars to this company. I ordered 3 items on an order, of which 2 were dispatched and 1 was cancelled stating that the item is out of stock. I could clearly see online that it wasn't out of stock, and was able to place an order to get the one item which was apparently out of stock.
The 2 items on the first order were dispatched, only for the courier to receive it and send it back to the Matalan rather than delivering it to my doorstep. Matalan then turn around and state that they will refund and can't send the item back. Didn't make any effort to help the customer in this instance. So good at disappointing customers.
If you have time, money and patience then feel free to buy from this useless company. Don't even understand how this company can survive…
Tip for consumers:
Avoid this company
Products used:
Suitcases
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Empty.
As embarrassing as this is I feel I have to share my experience of one member of staff and...
