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Arizona
1 review
6 helpful votes
Follow S L.
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They offer some legit courses/subscriptions, but when you check out, they will add on some bundle that you might not even notice (since the total at the time is correct). Then, a couple weeks later, a mystery charge will appear, and you have all sorts of services you didn't want or need.

Date of experience: August 16, 2022
Alabama
1 review
10 helpful votes
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Took my money
September 9, 2022

Tried to purchase a Microsoft Office license, it was "declined" but I was still charged. Apparently due to a influx of requests to their support (gee what a shock) it seems like there are delays on hearing back. So they basically just took my money. I have no order number, no confirmation, and certainly no product, just money taken out of my account. So until I get what I paid for, or a refund, I'm going to try and let as many people as possible know that it's possible you'll just get your money taken from this site.

Date of experience: September 9, 2022
Florida
1 review
2 helpful votes
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Amy-Rae Turner's article is a poorly written disgrace to English grammar. Her Mashable article "11 free online writing courses" cannot seem to grasp the use of the word good, especially as it compares to the word well. "... Write Real Good?" "Write Gooderer?" Pitiful.
Is this Mashable's best?
https://mashable.com/article/free-online-writing-courses?amp

Date of experience: March 25, 2022
Florida
1 review
4 helpful votes
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Return Shipping Ripoff
September 24, 2022

I bought an Ipad that I decided to return. Per their website, I knew they would deduct shipping. They did. The shipping to me was $3.30. The return shipping via USPS was $76.51. When i inquired this is the line they gave me. "Return shipping costs are calculated based on the weight and dimensions of the product(s) being returned. This cost is automated by the system and is unable to be altered or edited. Sincerest apologies for any inconvenience or misunderstanding." Draw your own conclusion. Online ripoff?

Date of experience: September 24, 2022
North Carolina
1 review
2 helpful votes
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I bought a code for Microsoft Office professional, the code turned out to be useless, I sent multiple emails and all i got was an automated response, also there is no phone support which makes this site seem so much more sketchy.

Date of experience: August 19, 2023
Florida
1 review
1 helpful vote
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Terrible!
January 12, 2022

I purchased a drone and wanted to cancel the order... only got an email with a link to fill in... I did this several times with no confirmation. I received the product 4 weeks later and still unable to contact the company to return the item. Terrible business practices! NEVER AGAIN!

Date of experience: January 12, 2022
Minnesota
1 review
1 helpful vote
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Avoid buying from them at all costs. Not only did they sell me a non functioning 3 in 1 switch dock, they refused to acknowledge that they sold me a faulty product. When contacting customer support, all they did was give me the run around, claiming the product worked fine and was simply "plugged in wrong" (it is literallyimpossible to plug an hdmi cable in upside down, while usb-c doesn't need a specific orientation, even then, I tried both ways to prove it wasn't plugged in "wrong"), refusing to send me another or refund my money. Even worse, the employee intentionally misnamed me, and when called out on it and their lies, he started to actively antagonize and mock, sending an entire paragraph that was basically a faux letter to the merchant basically mocking me and calling me a liar. Overall, I cannot stress enough how much you need to avoid this site and their callously unprofessional customer service employees.

Date of experience: August 18, 2023
Massachusetts
1 review
3 helpful votes
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Bought a drone
July 21, 2023

I bought a drone from Mashable website and what I received was totally different than what was describe and pictured.
I tried to return but set all these impossible rules in place to make it very difficult to return.
Never buying off Mashable website again!

Date of experience: July 21, 2023
Illinois
1 review
2 helpful votes
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I found upon installing the software, it wouldn't load on my computers do to the licenses had already been used. I purchased two licenses for two computers. I emailed Mashable and we emailed back and forth at least 26 days and they refused to refund my money. I got my credit card company involved and they got my purchase price refunded within a few days.
I feel that Microsoft was not in the wrong. I feel that Mashable was selling the same product to other buyers. I can't prove it. However, Mashable received screen shots proving my point. The customer service rep. Asked for more information that I couldn't provide because I couldn't get past the installation procedure. The additional information that was needed by Mashable was "for their records". See other reviews of this type. For example, the one from Ivan B. Dated September 28,2021.
I have no confidence in purchasing from this company.

Date of experience: December 9, 2022
California
1 review
3 helpful votes
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It has been about a month since I ordered from them, and I realized I hadn't received my product yet. Went digging through my emails to find a confirmation email from them or a tracking number, and noticed I had never received one. They did charge me $35 tho, which I'm now realizing is a lost cause based off of other reviews on here. Glad it wasn't more than that, but wow what a terrible awful dirty company. How they're still able to grift like this is absolutely amazing to me. I've learned my lesson.

Date of experience: February 27, 2022
Illinois
2 reviews
0 helpful votes
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Total scam
May 26, 2024

The only thing I noticed about this site so far is they like to push soft porn like schoolgirl upskirt ads and other stuff that is as sexualized as possible. They give the impression of being a totally immoral Communist Chinese scam site. I would NEVER buy anything from this place. It oozes sleaze and from what I have seen of other reviews I know I'm right.

Date of experience: May 26, 2024
California
1 review
0 helpful votes
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Don't buy the BirdBike ebike from Mashable (or elsewhere). My ebike stopped working after less than one month of use, but a few days after the one month refund limitation. Their customer service refuses to refund the ebike and instead wants to send me parts for me to take to a shop to get fixed. I have no way to commute to work other than Uber or bus now. The BirdBike ebike is defective. I wish I had spent more on a reliable ebike from a reputable company.

Date of experience: December 8, 2023
Texas
1 review
3 helpful votes
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I immediately knew there was a problem when I googled "top standup streaming" and got a list from Mashable that listed 27 woke and unfunny people such as Michelle Wolf and Jim Gaffigan while omitting Dave Chappelle. Give me a damn break. That's the funniest thing I've seen on the internet today. Obviously, their lists are propaganda, that is, they are trying to sell some ideal and aren't actually interested in any type of objective accuracy. I will never regard anything I see from them again.

Date of experience: July 4, 2022
Illinois
2 reviews
5 helpful votes
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Got cheated - lost my money.
August 19, 2021

Worst ever site to buy anything. I bought a meridian trimmer, which was supposed to arrive within 2 weeks. From the tracking, I realized my package was shipped to a whole different place. When I reached out to the customer service via email, I got a reply from them after 3 days saying, ' they are working on it '. That's it. No product, no reply. It's been a month and I don't get replies and you cant call them as well.
And my 70$ is gone forever.

Date of experience: August 19, 2021
South Carolina
13 reviews
33 helpful votes
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Scam for defective device
July 31, 2022

I ordered a smartwatch and the additional one year warranty. It arrived as a complete DUD. It will not charge, it will not power on. There is no customer service help enclosed with the watch or on the box. It does tell you to download the app also produced by the manufacturer. THAT'S WHERE THE NEGATIVE REVIEWS ARE. So many people with my exact problem - a DUD. Mashable's response? Follow the enclosed directions for return (THEY DON'T WORK) and I must pay return shipping. Returning shipping for a dud that won't turn on? This is a scam perpetuated by Mashable. I have filed a scam complaint with Capital One.

Date of experience: July 31, 2022
Texas
1 review
0 helpful votes
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Company does not honor returns
November 14, 2021

I bought software through Mashable but did not yet redeem the license to use it. After realizing that the software would not function on my system, I tried to return it but found that this is not an option. Although Mashable has a page written about initiating returns yourself they have apparently eliminated this ability.

I contacted Mashable directly the day after the purchase and they confirmed that I had never claimed the software license. However, they were unwilling to allow me to return (although they did provide store credit). Their "return" policy is for store credit only, although the policy found online is written to sound like you can get your money back. So I have paid for a software license that I cannot use and have never even seen, and my money is locked away at Mashable. Terrible company- I never write reviews but felt the need to warn others against buying from them! Please do not make the same mistake that I did!

Date of experience: November 14, 2021
California
1 review
2 helpful votes
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Comment:
All of the five star reviews are 2013 and earlier. In fact there's only one for 2013 2012 and 2011. The rest are 2010 and earlier.

I read many of the most recent reviews. All are one star except one gave two stars, they'd gotten only one of two items they'd ordered but very much liked the one that came.
Unfortunately I later read somebody who bought two of that same product but both apparently stopped working after the 30 day warranty.
I wonder how things turned out for the 2-star reviewer because 2 for 2 failure rate and no return after such a short time is a bright red stop sign

I only read the reviews before buying, I have not bought something from the site.

I hope this gets posted because it's an analysis of where the company SEEMS to be now: the company has 2.5 overall but there are no recent 5 star reviews, not even a mix

Date of experience: September 20, 2019
Canada
1 review
17 helpful votes
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Mashable has given me reason to wake up in the morning. Perfect amount of high quality information available to you through nearly any imaginable notification means. Follow mashable on twitter, facebook, google reader, or get some rss feeds to your email account. Good job team!

Date of experience: July 22, 2009
Colorado
1 review
18 helpful votes
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I ordered a device through Mashable over a month ago. At first I got shipping information, but it soon became apparent that it was a fraud. After getting multiple responses to "hold on" when I requested a cancellation and refund, the product was shipped 5 weeks later and I've been directed to read their terms & conditions. This "store" should not be allowed to exist and anyone purchasing any item from it should consider it as losing their money to a scam!

Date of experience: May 14, 2020
Pennsylvania
1 review
3 helpful votes
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I bought a set of Power Up Dumbbells from Mashable for my daughter as a Christmas gift. They arrived in a new, unopened box, but the dumbbells inside were missing a weight plate. It is clear that it was never packed in the box to begin with, as the styrofoam packaging shows only 4 plate indentations on the one side instead of 5 like all the others. I have tried to go back through both Mashable and Life Pro Fitness and both are totally worthless, two weeks later I am just getting the runaround and "we are looking into this" but no replacement yet. Life Pro says they can't provide a replacement weight and that I have to deal with Mashable on any returns or replacements. Mashable so far has done nothing to resolve this. It is very frustrating that two weeks after Christmas my daughter still does not have a useable set of weights and neither the merchant or the company that produces the product will do anything to help. I would be very wary of buying anything from this site.

Date of experience: January 7, 2022

Overview

Mashable has a rating of 1.6 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mashable most frequently mention and customer service. Mashable ranks 479th among Blog sites.

service
18
value
21
shipping
19
returns
16
quality
22