Malwarebytes has a consumer rating of 2.37 stars from 99 reviews indicating that most consumers are generally dissatisfied with their purchases. Malwarebytes also ranks 26th among Antivirus Software sites. The most common issues with Malwarebytes are around customer service, which is not as good as expected by some customers.
So after a few emails from support (firstname.lastname@example.org) I got this straightened out and I gave them the pft duh advice of putting support email on website for free. They thanked me, gave me a free year of MB and I got it all up and going again. All looks good now.See positive reviews
ATTN: Kevin Goodwin Director, Malwarebytes Consumer Support This is the first, of many, posts to online forums where I will share my dismal experience with Malwarebytes. This will continue unless and until you honor your promise. Period. You have a lot of pissed off customers. I am now one of them unless you correct this problem. It is beyond me why any organization today would risk their well-being with such poor service. Your product isn't bad, your customer support and lack of business ethics are the problem. Should I keep posting? There are also other remedies available should you choose to ignore me hoping I'll go away. Your move. ============================================================================== Posted February 13, 2018 Where do I begin. As soon as I purchased a subscription, I started having problems with Real-Time Protection. I emailed, repeatedly, to no avail. At the time, you were able to call their support line, but only received voicemail, which they never monitored. Now they don't even offer phone support. I guess that tells you something about their claim to provide quality customer support. I eventually was able to solve the problem - on my own - and then, magically, "Andy" with Malwarebytes contacted me to see about resolving the problem. I informed him I was able to resolve the issue, and he promised, in writing, to extend my license period for the amount of time I experienced problems, plus another six (6) months. This was last June 2017. Now I am getting daily popups notifying me that my license expires (now in 11 days). I reached out to Malwarebytes including all of the previous emails so they could see the history of the problem, and that I was not simply attempting to get something for nothing. The only reply was from "Jeremy" who provided a list of "fixes" for the real-time protection problem. I replied and said the problem had been resolved, and that the primary issue was the license extension. No response. I have sent several emails asking for a reply, and also addressed one to Kevin Goodwin, Director, Malwarebytes Customer Support. The response? Nothing. Nada. I even asked in my emails if they cared about their reputation since they seemed to have a problem providing customer support. Still. Crickets. It is absolutelty pitiful they way they run their business. Anyone thinking about subscribing to their service; don't. Not unless you do not require any support. Bottom line: good news travels. Bad news travels fast. I will share this story with anyone who cares to listen.See critical reviews
Tip for consumers: Do not use Malwarebytes, it falsely identifies files as suspicious. I was on a trial of the full version, which does not allow restore from quarantine. So the program effectively deleted the files irreparably.
As I wrote in my review, the freeware version deleted an important file from my PaintShop Pro program. My worry about downloading and using Malwarebytes is that it might inadvertently remove a file critical to my operating system.
If you get an email eluding to something you've done on your computer, then YES. If you have Windows, go to task manager, go to the Processes tab and read every line. Look for a suspicious process (unsigned) running on your computer. Google Search anything you don't understand, or are unfamiliar with.
I had all the similar problems as you 2 years ago, the company was going through a complete change over, don't drop this company as they are the tops in the country for what they do, I can send you the company Techs e-mails to me that walked me through the very same problems and she fixed it, yea, I know, been to the "India" thing too, you don't need to go there trust me on that one, stay clear of that. if you want that fix, here's my e-mail address and give me yours plus your exact problem and I'll send you the very same e-mails I got that got me all squared away, I've had no problems for 2 years now. my e-mail is email@example.com I'll see if I can help you.
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