Malwarebytes

Wrangled with "Stew" over cancelling automatic renew.
Claimed he couldn't find my account.
Wanted the license number and key.
I deleted it and the program long ago.
The website as NO WAY to contact a real person.
EMAIL: *******@malwarebytes.com
It was a shot in the dark that paid off.
I reminded "Stew" I now had email evidence for my credit card company to cancel all future transaction attempts.
Suddenly he found my account.
Cancelled everything per my request.
Stay FAR away from this company.

I have never had a problem with Malwarebytes'. It is fantastic and will run in addition to other antivirus software. Malwarebytes' helps eliminate spyware and malware that often antivirus programs don't pick up. The free version is an on-demand program which means it doesn't provide live protection like Norton and Trend-Micro. In saying this, it won't stop malware from getting onto your computer but will remove it once you scan your computer. On-demand software such as the free versions of Malwarebytes' and SuperAntiSpyware are compatible with live programs such as the ones mentioned above.

I had a working Malware Bytes subscription. I wanted to add a license for my wife's computer. The user interface for doing so is poorly written and not easily understandable. To make a long story short I tried to add a second license and ended up being charged for three new subscriptions for my machine and no extra license. There is no way to communicate with their customer service, so I am guessing that Malware Bytes does not have one. I was able to find a site where I could send them a message about this problem. I left three messages about one week apart and have not received a single reply. I ended up contacting my credit card company and had two of the three subscription charges reversed, The problem is I can no longer use the subscription I paid for because I do not have the initialization code to activate it. So here I am out about 85 bucks with no useable product. I will never recommend or give a positive review of Malware Bytes to anyone. Their lack of customer support is very suspicious and certainly raises a few legal red flags. Stay far far away from this company.

Easily the most functional and helpful PC protection program on the net that offers a free version. The free version includes a full and quick scan, while the paid version offers a flash scan.

My Dell laptop recently encountered malware which prompted me to buy bogus virus removal software in order to get rid of it. Obviously this malware was a scam, as I could not even open my task manager. So I opened up Malwarebytes Anti-malware, let it run a full scan, and voila - I had complete control of my laptop again.

This has saved me a number of times, and I definitely recommend it.

Malwarebytes has reneged on my subscription. I have a Premium subscription, and it worked fine on Android for a period, and I was satisfied. Then, Android app stopped working, and support suggested uninstall/re-install. I did so, but app would not accept my app code. Contacted support again, and they suggested I repeat. I did, and so did app non-acceptance of code. Support stopped responding to my requests for help after saying the code was still valid. I then suggested that they just issue me a new code to get past the problem since they had my money for Premium. No contact ever since for over three months with me following up with them monthly. Save your money. Webroot is one of others with good performance and better support.

I was using the free version which allows you to scan your Mac on command. I decided buy for $40 annual fee the full automatic scanning version. Don't do it! A process called RTProtectionDaemon will suck up your machine. Many folks have this problem. Hard to imagine the even tested this. I took me a while but I finally got it uninstalled. (You have to download the install package - inside you have an uninstall choice. Bad product.

The only customer service that Malwarebytes has is through emails. So when you get instructions, which can take days to get, they left out important details. So you have to email them again, and again you might have to wait days. They lose information they request, and you sent, and they ask for the same info again. Again more time lost waiting for emails. When you start with a problem, they give you a ticket number. After 3-10 days, they give you a new ticket number. Lots of the information that they ask for, you send them, but it gets lost with the old ticket number. When you refer them to the old ticket number, they say it is lost, and you have to start over, often with a new person responding to your emails. I understand from other reviews, that you cant get your money back. Find an antivirus or antimalware that has REAL customer service.