Malwarebytes has a rating of 1.8 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Malwarebytes most frequently mention credit card, customer support, and many years problems. Malwarebytes ranks 49th among Antivirus Software sites.
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So after a few emails from support (*******@malwarebytes.com) I got this straightened out and I gave them the pft duh advice of putting support email on website for free. They thanked me, gave me a free year of MB and I got it all up and going again. All looks good now.
There is no way to get customer support from this company - its all virtual and does not provide a way to specify a unique problem - if it doesn't fit the criteria in their virtual interchange you are out of luck - no way to connect with a live person. Try to get support and all you get is on-line sales promotions - My God, I am already a subscriber. Don't try to sell me something before you solve my problem! Waste of time!
There is no way to get customer support from this company - its all virtual and does not provide a way to specify a unique problem - if it doesn't fit the criteria in their virtual interchange you are out of luck - no way to connect with a live person. Try to get support and all you get is on-line sales promotions - My God, I am already a subscriber. Don't try to sell me something before you solve my problem! Waste of time!
Cancelled account. They keep charging. I Cannot get a reply. Do not sign up. They are theives. Horrible.
Products used:
They are theives
I don't know how but after downloading the free version these people got ahold of my credit card information without my knowledge and charged me for a subscription last year that I didn't notice. I know because I recently froze my previous card and got a new one that I did NOT put into their system yet they charged it!
I bought the year suscription as I suspected I had been hacked a year ago. A month ago, I checked the account since I did not want to renew and I am already using another laptop. Autorenew was off. Last week I was informed that I had been charged! Despite my phone call from USA (I live in Argentina) and my constant emails to support, the charge appeared in my creita card. Thieves.
Tip for consumers:
No, just do not buy them anything. You will be for sure robbed.
Products used:
antivirus
Malwarebytes did not resolve search hijacking viruses from my computer. Then, to make it worse; they absolutely have No Customer Support. This is a trial version so it should work the same as that after purchase, you would think.
Products used:
Malwarebytes
I was playing minecraft and running around at night and a malwarebytes popup caused a creeper to blow up my house. Hey Malwarebytes, how about you leave me ALONE. I swear I have turned off notifications for it like a lot of times and it keeps coming back? I trust it as a tool to search for viruses but until now I have never gotten like a single one so? Not that useful! I appreciate that it is free but maybe stop pestering us little guys, girls and others to purchase premium thanks, because I have NO MONEY and WILL NOT BUY IT.
-Ashlyn, hurt and angry
Products used:
the free version of malwarebytes
Great product completely destroyed by their complete lack of people skills and business ethics. Never ever download it. Is is not FREE, do not leave it on your pc even after the trail period ends. Malwarebytes claims that it breaches their EULA even when the 14 trail period expires. You will be charged with many of thousand of $ and with legal action. Its useless after its trail period cannot be used at all, but they still harass you, threaten you and insult you. They have very bad people working for them. Customer service is completely lost on them.
Products used:
Malwarebytes Business License
Had this for year, not one bloody virus for detected, used other malware scanners such as hitmanpro and avast which detected several virus's... When the came time to pay for a new year, I cancelled, thought that to be it, nope. Couple months after I cancelled they charge me 60$ and say I didnt cancel, what a load of bs. I get them to respond after 5 $#*!ing days and they say'll give me a refund which will be in my account within 5-7 business days, alright, can deal with that. Soon as I get bloody paid, another 60$ is taken out of my account... Looked on malwarebyte account, they charged me 60$ straight after they refunded. Now Im down 120$ with no a penny insight so far. Will never use them again.
Tip for consumers:
don't buy them.
Products used:
Antivirus
Downloaded this mainly to remove the bs comet. Yahoo extension malware. Absolute joke. Sure it scans, the same as any other "malware" software, but basically ends there. Only allowing a quarantine of alleged infections or warning, but won't activate the actual Web protection until actual purchase. Sorry, but I'm not forking over $40 for a scape ghost scan/protection "sampler". Show me that it actually works, and THEN maybe I'll purchase.
MalwareBytes creates email campaigns targeting companies. Even if they don't target your company people get marketing emails from them all the time. Some of your employees will download what appears to be a free version. However it's not a free version, or the free has limits, plus it's a home edition. I suggest you read through the EULA and Privacy Policy then decide for yourself. If your employees install more than 10 instances they know your IP and will call you asking you to pay up. They use hard tactics claiming lawsuits and lawyers. Even if you agree to remove everything they will keep coming. They try to scare you into a contract. Save yourself some grief, block any and all incoming emails from anything that has to do with Malwarebytes. Block your employees from installing MalwareBytes. Then you don't have to worry about it. Again, you should read through EULA and decide for yourself.
Nothing but problems when I loaded Malwarebytes on my home computer. Chrome crashed every time I brought it up and tried to do some work. I should have loaded malware itself on here and it would have done the same thing. Completely and utterly useless. Worse, trying to communicate with Malwarebytes the company is asking for more frustration! I just wanted to cancel my subscription and could not find a place to do it. An absolutely horrible experience.
Products used:
Malwarebytes Premium
I have used malwarebytes for a long time now with no issues beyond wondering if it really works. Recently I had an issue with a web search redirect issue. I followed malwarebytes directions which included clearing all data in Chrome. Bad move, ALL my shortcuts created in past years are now gone! And it didn't even fix the problem, which was an advert engine's way of dealing with an ad blocker I had turned on. Temporarily turning this off fixed the problem. I wish malwarebytes would explain the effects of each step in their step by step solutions. I am entirely pissed off!
So after a few emails from support (*******@malwarebytes.com) I got this straightened out and I gave them the pft duh advice of putting support email on website for free. They thanked me, gave me a free year of MB and I got it all up and going again. All looks good now.
Just paid another year but messed up email and now im screwed. No support number or email means i just wasted my money. I will never get this $#*! product again
You can't stop them from charging your account they have a toggle button to stop auto payment but they insist on charging you anyway. I haven't used their product in over a year and they still are charging my account for renewal.
On a MacAir, I have been getting system pop up messages about virus infection and I should follow a link to buy: Norton, or MacaFee (it changes back and forth). I worked with Apple support and they reccomeded Malewarebytes. I downloaded the free version and it detected a problem, but the free version did not stop the problem so I upgraded to premium. This version can't find the problem identified by the free version so I still have the issue. Reach out to support via chat, they send me an email with a code that I have to enter back into the chat, the chat tells me to wait for another email, WTF? Ping pong back and forth until I get tired of this. Request a refund and the request a bunch of information that they already have since in I am signed in. At the end of this interchange, I do not get any confirmation message just the same three icons I started with: "contact support" "return to main menu" "ask something else"
Also since I paid via Apple Pay with a unique account number for every transaciton, I will not be surprised if my refund request gets rejected as I have no idea what account number Apple sent to Malwaerbytes.
This was a frustrating waste of my time, I can only hope that I do not need to invest more time to get that charge scrubbed.
Tip for consumers:
worst IT customer support I have ever experienced, AI is not ready for prime time
Products used:
Maleware Premium (annual subscription)
Last week I wrote a review about Malwarebytes. I wrote that I was not able to download the protection for VPN, so what occurred the next day the VPN protection was downloaded by the Malwarebytes administration. So this afternoon, (19 July, 2023, at 4.30 p.m.) it has been uninstalled, by whoever is hacking into my computer. Some protection! So whatever protection they are offering, is quite useless. And I was charged in excess of AU$80.00. You would think that the ACCC could monitor the tactics of these so-called anitvirus protection companies. I do not have a scanner on my computer, so I cannot provide proof of purchase, I paid online with my credit card, the receipt was sent to my email address, I do not have a printer on my computer.
While doing an update of Malwarebytes, the software allowed in all sorts of spam and pushing. Contacted Malwarebytes for help. Received a support ticket, and that was it. No customer contact or support. Requested my premium account be closed. They sent two downloads (no explanations, reasons). Download files and they went directly to file directories. First time to experience a download doing this; frightening. Still no contatc or customer support from Malwarebytes. Can not recommend this product.
Tip for consumers:
I can not recommend Malwarebytes.
This is a legitimate site, i had tried it and have not uninstalled it since the day i got it
Tip for consumers:
good ware
I had a working Malware Bytes subscription. I wanted to add a license for my wife's computer. The user interface for doing so is poorly written and not easily understandable. To make a long story short I tried to add a second license and ended up being charged for three new subscriptions for my machine and no extra license. There is no way to communicate with their customer service, so I am guessing that Malware Bytes does not have one. I was able to find a site where I could send them a message about this problem. I left three messages about one week apart and have not received a single reply. I ended up contacting my credit card company and had two of the three subscription charges reversed, The problem is I can no longer use the subscription I paid for because I do not have the initialization code to activate it. So here I am out about 85 bucks with no useable product. I will never recommend or give a positive review of Malware Bytes to anyone. Their lack of customer support is very suspicious and certainly raises a few legal red flags. Stay far far away from this company.
The product is mediocre, but the customer support is useless, impossible to cancel renewals, garbage
Malwarebytes was installed on my computer by my repair tech when I took it in for an unrelated problem (dead power supply). He recommended it highly. However, it gobbled up 3 gig of my monthly 5 gig of data in a mere TWO WEEKS of premium service. I'm sure it's an excellent program for people with unlimited data plans and urban broadband who live on You-tube and streaming. But if you normally use very little data and pay based on use, this program will use more of your allowance than you do and is overkill for your risk exposure.
Tip for consumers:
Exactly what I wrote. The product is highly recommended by and for those who use large amounts of streaming and downloading. However for those with limited usage, it takes more than it gives.
Products used:
This is a software download and shipping doesn't apply. Charges are monthly like any other service. There is both a premium (paid) and a free version. I used the premium version on a 14-day trial and cancelled (deleted the entire program) because it was eating my bandwidth.
Dont remove charges, don't take calls, hang up on you, and call you - you cant understand a dang thing they say
Tip for consumers:
do not buy from them
Products used:
software thought was one time purchased of course I get the auto renewal they don't tell you about and you cant get them to take it off- disputing with my bank now
I bought this stupid product. Could not sign in or register the KEY. Certainly not a friendly product. Wasted over an hour of my time.
Been using Malwarebytes for many years. It's flagged the odd thing over the years.
The current software upgrade finished with the message "Restart now or it will automatically restart in 10 minutes".
Dear Malwarebytes, that is an unacceptable ultimatum.
Horrible product. Constantly sends me on-screen reminders to install the latest version - every day all day. At first I tried to install the "latest" version but it still reminds me every day of another "newest" version. I even tried to check the box for automatic updates. I have notifications turned off and still constant interruptions to my day. Then it is almost impossible to find someone to contact about this issue. Took me 10 minutes searching just to find a form which probably will not be read by anyone. I dont have time for this.
Malwarebytes protects you against malware, ransomware, and other advanced online threats that have made antivirus obsolete and ineffective.
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