MakeSpace

There is virtually no way to get your things out if you need to. The company claims they use and paints a picture as if your items are moved around by robots etc. (think amazon warehouse), but this is false. All they have is a website with a backend application that stores pictures of your items to give that impression.

It's been two weeks and I can still not set an appointment to get my things out.

The workers are all very nice HOWEVER, the people who moved and packed my items seemed like young college kids. I stored my items with them from 2020-2022, two years! When I finally moved my items out of storage, so many precious items of mine were lost or damaged! Terrible! Would not recommend to anyone. Avoid if you can. They may seem nice, but they lack professionalism and care.

My experience with MakeSpace was awful. Their whole thing is they take photos of your stuff. They photographed my stuff AFTER they wrapped it up so this aspect is useless and they wouldn't photograph my stuff once it was in. Also their "self retrieval " is not self; rather it has to be a licensed mover who retrieves it! And they raised their prices and didn't contact me. Truly not what they represent!'n DO NOT USE THEM!

Don't even think of using Makespace. They maliciously advertise as being a standard storage service and calculate your storage needs accordingly, but once they have your things they'll claim you need more space, because (surprise, surprise!) They conveniently forgot to mention that their storage units are actually only 4 feet tall, so they will "upgrade" your plan and automatically charge you double or triple what they originally quoted you. An outright scam that, based on the insane amount of negative reviews on the internet is probably on its last legs and will most likely shutter soon or be put put of its misery by a good old lawsuit from one or many of the people they've screwed over. Avoid like the plague.

Very very bad service from this pick up and storage company. They are do not take the struggle out of storage, it is a nightmare. I moved my stuff from a 5x 10 unit and their facility. They charged me $210 for a 10x 10 unit not mention the exorbitant appointment/pick fee. How did my stuff suddenly increase in size? They do not respond to enquiries, very unprofessional. I tied to them for 3 months, what did i get myself into this mess?

The most traumatic experience ever! I received my boxes yesterday and most of my expensive items were stolen! I cried all night (not even exaggerating). It's a lifetime of savings in items stolen. I filled a claim with the stuff I can remember but Im sure there is more. I need help to get my items back. I trusted with my most valuable items and someone had the time to pick and chose the best of my wardrobe! Im sad and angry. I truly need HELP!.

This company will be out of business sooner rather than later but before they scam anyone else:

1) held my items for 2-3 weeks before I could get delivered.
2) they're team tore apart my Restoration Hardware bed and destroyed it ($1750). They offered $175 as compensation.
3) they will charge you a minimum of 3 months storage whether you use or not and $60 for every pick up and drop off. They purposely obfuscate this information so you're locked in.

Will be disputing with my credit card company.

Do not use them if you care about your items.

1. They are extremely overpriced.
2. I was told that I am unable to pick up my own stuff due to "liability" reasons. As a result, I would have to hire a licensed third party moving company to retrieve my own stuff. There is still a fee that I would have to pay them despite doing absolutely nothing. I guess this is so that I end up using their delivery service and paying the delivery fee. What a POS service.

MakeSpace was a terrible disappointment. I wish I looked at the Google reviews before using them. As a customer, I can't even write a review on their website to contribute an actual review; are all the website reviews currated and fake?
They are overpriced and scam you out of money at every opportunity they have. They say you're "locking in a quote" and then change it upon pickup to get more money. The whole experience was awful and then when they delivered my things last weekend one of the movers eventually said he didn't feel well and now my sister has COVID. Avoid this awful business.

I would caution anyone contemplating the use of Make Space as your mover of choice to rethink your decision. The way in which may painting, artwork and furniture was handled was appalling. At delivery there was over $2500 in damages because of absolutely horrible packing methods by the movers at my old home. Literally took them downstairs and unbeknownst to me threw them in a box! The artwork was wrapped all together and stacked 15 hi, broken glass damaged frames, damaged artwork. Instead, of standing behind their methods of their movers, I was offered $250! Reason oh "that's all the insurance you have". Why that might be true gross negligence by your movers should warrant a different answer. I will be filing a complaint with the Federal Commerce Commission.

Extremely unprofessional. Their team will offer you so many things - free delivery, free bags etc but when it's time for billing they will charge you for everything as per their "terms of service." Don't trust what they promise on the phone - even after reviewing the calls they'll say there's been a misunderstanding from their end and they can't honour the agreement. They charged me extra because they could not deliver my items on time so they charged for the days my items were in storage when it was their fault they couldn't deliver on time.
Never using this service again. Try Access storage and save yourself all the hassle.

Do NOT use this company.

I have been trying to get my stuff back for weeks, and they literally cannot seem to find which warehouse it's located in. I've hired movers multiple times to pick up my stuff in the warehouse that Makespace has given me, and they gave me the wrong address. So I'm stuck paying thousands of dollars in fees because of errors by the company.

I would HIGHLY recommend storing your stuff in a location where you know where it is. I'm living through a nightmare right now.

I scheduled a pick up twice with Makespace and both times they did not pick up! No answer to their contact through chat, no answer by phone. Never using them again

I had an excellent experience here. Deidre Thompson, Jacobo Molina and Macire Traore were very prompt and professional in their service. All of my items came back intact (and I stored whiskey glasses, computer monitor, xbox, etc.). The experience here really is incredible and makes the entire process of moving and storage so incredibly easy.

Don't think your items are going to one safe place. Half of my items were broken and damaged only to learn my storage unit moved 16 x during the pandemic. I paid $3,600 in storage to have a pile of broken items arrive at my apartment. Make Space is only willing to pay $475 on my $1,600 claim. DON'T USE THEM!

I was calling from overseas. That I wanted to merge my storage to the Tampa location last August of 2021. Then an agent said they are full to capacity and cannot pickup any more storage at that location. Tryes aganing while back in the staesMarch. 2022. Same question and same answers. One agent said make an apointment and she will have them pick up my boxes. Then called to give the address of the location for pick up and denied once again. There is no space at the Tampa location to put my boxes when there is ample space in the warehouse storage. Some thing is very wierd with these people trying yo run a business. I have suffered great stress behind this situation.

I have stored my belongings with Makespace for 3 years. Things were fine for the first 2 years. Then, Makespace merged with Clutter. They sent an email that had links to long terms and conditions that basically said that they can change the pricing whenever and however they want. They increased my rate 25%. But what is worse is that they changed the charge for my final delivery of items from $59 to $4000. This is robbery. I had a multi-year agreement with Makespace to deliver the items at the low rate, which was part of why I signed. Then they changed it in a sneaky manner, with a long email and links to vague language, and claimed that I had agreed to the terms by continuing to use their service. This is not ok. Do not use them.

Do not use unless it's a last resort. - unless you're happy to lose all your valuable items with no support and pay a host of hidden fees on removal!
We had an awful experience with MakeSpace. Whilst initial pick up was OK (although it took them 6 hours to empty a 2-bedroom apartment that we had pre-packed!) the state of the items and "customer support" we have had has been awful.
As you can see from the images below, many of our items were returned completely broken, or unusable. I have no idea what the stain is on the mattress and Makespace have offered no help in clarifying it. What is not visible from the pictures is that a number of our items, including two televisions, have mysteriously vanished. We were told they had found one and it would be sent to us, only to find out a few days later (by which time it should have arrived and I had to ask Makespace where it was) that actually it was damaged and couldn't be sent. Our other TV box was opened, per the image, and the TV replaced with two sofa cushions and the fractured mirror.
Unfortunately, that is not the end of our trouble. Whilst we wanted our items moved out on the 24th October, despite booking on 10/05 we were unable to get a slot until 11/1. Makespace decided that this meant we must be charged for storage for the full month of November as they are a "monthly subscription service". We also found out on 11/1 that they had suddenly change the pricing of the move-out service in September, with no communication or warning, and so were stuck with a bill of an additional $600 with no warning - the money was just removed from our bank account.

I used Make Space in February of 2020 to store my apartment furnishings. On September 12 I had all of my items returned to me. Boxes were crushed and many many of our cherished items were destroyed that could never be replaced for no $ amount. This was devastating. Dishes that were passed from generations were all smashed. It was heartbreaking. We lost our family member to CoViD and this added to the pain. Mgmt did not even call to inquire. The customer service people were the only ones who seemed to care. We live in NYC and would not ever recommend them. Please see photos below.

In the simplest terms possible. I trusted MakeSpace to store our priceless action figures from some of the first NY ComicCons ever. They lost them and said they'd look for them. Never found them, then tried to make us write up a claim in a limited timeframe for items that are so amazingly precious to us that THEY LOST. We are ABSOLUTELY LIVID. This business seems to loose a lot of stuff, from what I have read. Absolutely unacceptable. Steer clear and store the items somewhere else.

Except for the friendly delivery guys (Joshua R, Felix M and amex team), my experience with MakeSpace was really terrible.

First of all, the price was increased by changing the contract and changing the storage size while my items were stored. And by changing the subscription conditions (shipping was free when I signed up for Makespace. Then it changed. It was $59 per delivery.

The TV, chest of drawers, two coffee tables and hangers were completely smashed and unusable and the desk chipped in.
What's even more annoying is that things are missing.
It contained a Chanel bag and a Saint Laurent bag, as well as clothes and a blanket tote bag too.
They say they will look for it, but I wonder if they will find it or if I will be rewarded.
Finally (not the Joshua R, Felix M and amex team), the team that helped with the delivery made it uncomfortable by moving things roughly with an unwilling look and attitude.

I rented storage in the Philadelphia area, after the movers took three hours to move 20 items, I was accused of making a pass at the African American worker with dreadlocks because I asked his co-worker, Joshua, for a pen. I was surprised and confused, and I felt unsafe in my own home. When I asked what made him believe I'd make a pass because I asked for a pen, he answered because he's married and kept repeating himself. One coworker waited in the van while the one with dreads came upstairs and started a confrontation. I quickly signed the document on the iPad and shut the door! I didn't report the event to Makespace because I was concerned they might harm my belongings if I did. I recently discovered that you will be charged to pick up your OWN items in order to get your items out of storage. I've realized that Makespace Storage is overcharging customers DO NOT USE THIS STORAGE unless you WANT to FEEL uncomfortable in your own home and don't mind being overcharged!

I had a two-hour conversation with my representative before I made an appointment. He told me that I could not lose anything on making a deposit over the phone then, as I had up to 24 hours before service to cancel and receive my full deposit back. I decided to sell my furniture instead and called over 24 hours to cancel and they did not refund my $350.00 deposit!