NOT RECOMMENDED. "My worst storage experience..."

First because THEY LOST ONE OF MY ITEMS, after storing my things for more than a year with them, paying more than 220 dollars monthly for less than 5' x10', mostly to store my bed, now I don't have a bed. To lose items seems natural to them, they are unorganized and their communication is not straightforward, after filling surveys and talking to around 10 people, they finally offered me 53 dollars back for a bed, because I had contracted the Basic Insurance Plan. Their policies, and that plan specifically, are abusive. Don't choose that plan, because they DO LOSE THINGS, and if they lose something valuable they pay you for the weight of it. Even though some of the employees I talked to recognized it was not fair, the company did not not take full responsibility for the loss.

Second, the service must seem like a good choice when you are in a rush or emergency, but it IS NOT. They try to sell you on their advertisements and web page that their service will be for less of the price of traditional self-storage, on the fact that is not true, they are much MORE EXPENSIVE at the end, they are unreliable, and give you the run-around when there's an issue. Much better to call for independent movers and store your things in a regular Storage in the city where you have access and control over your things, so there is not chance for them to be lost. It will be cheaper than their service in the end. Now I have my things at Public Storage and I pay 150 dollars, against the 220 they charged me for the same space. Independent movers charge you the same or less than the 400 they charge for the moving back.

Third, they have very BAD CUSTOMER SERVICE. They partnered with a different company who takes care of the claims. I had to talk and email around 10 different people, always being me who takes the initiative even though they made the mistake, sometimes they didn't even answer and I had to write again. I talked to Alexander, Jereme, Sirena, Michenlangelo, Louis, Deonte and so on, never the same person, so I needed to explain the issue several times, and I lost, on top of my item, a lot of time. Some of the people I talked to recognized that there was a problem and an unfair resolution and sent the info to a supervisor, but their response was the same, it was kind of like talking to a machine.

I am writing my very first review just out of frustration with this service.

Why would you pay a monthly fee to not get your stuff back? This storage unit is the biggest scam ever. You pay a monthly fee to never get your stuff back, or else to get things damaged. Moreover, the customer service is truly awful if you do lose your stuff, you will get the runaround multiple times.

I stored my stuff with makespace for only four months. At the end of the four months, I pick my stuff at the warehouse (not delivery) - so far so good. The next day, we drive to Nevada with our things on Labor Day. That *day* I realize we are missing one huge wardrobe box (which they convinced us to buy, since it would be less likely our stuff was lost - oh, the irony) that contained all of our most used things - it was the last box we packed up.

I tried calling that day but couldn't get a hold of anyone because of the holiday. No worries, I called the next day and said that a box was missing, it must be right there since we were the last customers out that day and I was calling the first thing the next day. They said they'd look for it and get back to me.

I called several times that first week, and they continuously said they didn't get any updates from the warehouse. But, they told me not to worry.

The next week, I call again and they said they hadn't even started looking for it because I hadn't submitted a claim. Okay, I didn't realize I had to submit a claim, so I submitted one. All the while, they were not even able to provide an inventory of all the things they had taken since, in theory, they had "given it back to me". But, I tried to just remember from memory all the stuff they had taken from me.

Fast forward almost TWO MONTHS LATER, and they said they could not find the box. I must have called at least ten times during those months, and the customer service was awful: they were slow to get back to me, and what's worse, they could never even confirm that someone had gone in the warehouse to look for the box. They then offered $200 in compensation for a box that contained at LEAST $500 worth of stuff, most frustratingly, it's stuff that's hard to replace. I have tried calling multiple times and I just get the most frustrating customer service response: I understand you want these things and they are hard to replace. We will keep looking for them. (Yeah, sure). I'm almost positive they haven't looked for it.

Why would I pay for storage for things I'm never going to get back? It's true what they say, you pay for what you get. Don't use this service, buyer be warned.

I was moving from Los Angeles to Atlanta. Not knowing where I was going to live in Atlanta, I decided to rent a furnished sublet for a couple of months in Atlanta to help me get a lay of the land. I thought that it would be best if I moved out of my apartment in LA, put my stuff in storage and then find a mover to get said stuff and bring it to me once I found an apartment. Simple enough.

When I made my appointment with MakeSpace, I was told that there would be three people on the truck for the move out. There was only two. Then, when I got my first invoice they tried to change my plan from $206 a month to $289 a month without cause. I told them that my stuff came in under 400 cubic feet and therefore I should only be charged $209 a month. They changed it back. Then, I got an email asking me if I would like to spend money on extra insurance? But if not, then not to worry, because my items are fully covered anyways. I declined the "extra" insurance. Like "extra" insurance was going to protect my items, in storage, any further than the insurance that I already had?

I found an apartment in Atlanta and now it's time to get my stuff, so I need an address right? I thought that my items were in Los Angeles. They weren't. My items are in Ontario, which is forty miles east of LA. This is not what MakeSpace advertises. They say that they are out of Los Angeles, but in fact they are out of Ontario, and trying to contact MakeSpace to get the actual address proved to be difficult and time consuming.

Also, you have to contact MakeSpace a week before your pick up so that they can have your items ready for you to pick up. So I did. I had a total of 56 items. I told MakeSpace to only stage 53 items and to leave these other three items in storage. They said ok.

I gave MakeSpace two possible pick up dates, and that I wouldn't know the exact date until the moving company contacted me. They said no problem. We'll have your items ready for pick up on both dates.

I found out from the moving company that the pick up date was going to be the second of the two dates, which, once I found out, I informed MakeSpace of said date. Well, since I "missed" the first pick up date, MakeSpace charged me $100, and then a couple of hours later refunded me the money back. Just another innocent way of harassment.

Now the moving company has arrived and they can't find the storage unit. Apparently, it's among a bunch of other giant buildings that aren't labeled. The storage unit for MakeSpace doesn't say MakeSpace on it, so navigating which storage unit it theirs is impossible. So my guy had to get out of his truck, walk around and ask around until he finally found the storage unit.

Once he loaded my items, he calls me to tell me that I'm 85 cubic feet over the initial estimate. I told him that that's not possible, because I had three items removed, so the total count should only be 53 items, which would lower my cubic feet total. He said that there were 56 items staged and that they were already placed on the truck. To remove the items was an additional $400 and to ship the items was going to cost me $416.50. What do I want to do? Ship them I said, and I'll deal with it on my end.

I contacted MakeSpace and they apologized for the error. I told them that it was going to cost me an additional $416.50 and that they should pay for it since it was their error. They didn't contact me back about this issue, but they did send me a follow-up email asking me to rate their service. I gave them zero stars and told them that they sucked. A few days later I received another follow-up email asking me to rate their service again. I didn't reply.

MakeSpace lies. MakeSpace takes no responsibility and MakeSpace will rip you off.

Do not "makespace," for MakeSpace.

I'm not usually one to leave a bad review but after everything I went through with this company, I truly think my experience can help someone in a future bind.
I found this company after I was layed off during covid and had to quickly leave the city so I could sublease my apartment in Chicago. Everything was great at the beginning - They sent large sturdy bags in advance to pack my belongings to eventually transfer into large plastic bins (which avoids purchasing packaging supplies), then they came and picked up my stuff and disassembled my furniture. This was all included in the monthly storage fee. I have to say the Pickup and initial part of my move was fantastic. However, I am a single individual with bedroom furniture and a couch, they told me my stuff is consuming a 300+ cubic storage unit which is $185 a month.
Later, when I realized how ridiculous that sounded and how I felt I was overcharged, I called to have them take a photo of my stuff occupying that large of a storage unit and they refused to do it. Come to find out, its not even in a storage unit, its on a giant pallet in a warehouse filled with other pallets of people's stuff! So this is a total LIE on their website that you have your own storage unit.

When I finally was ready to get my stuff 7 months later ($1200 in storage fees later), I had the most difficult time trying to schedule my stuff. I was no longer in Chicago. And the $59 delivery anywhere – doesn't really count. They don't have a license to ship over state lines even though they have storage facilities all over the country. They won't deliver/pack a Pod due to liability reasons so I had to find a cross country moving company that was over $3k to get my stuff. It was beyond difficult to select a date and time because the warehouse only allows three hour warehouse pickups which is really two hours because you have to be there by the end of the 2nd hour – oh and they don't do weekends. They were so "busy" that when I called, they couldn't schedule me an appt. For almost three weeks out. I am living on a borrowed mattress on the floor of my new apartment in California for a month because of the delays in scheduling to pick up my stuff and time for my stuff to get to California. Oh! AND they charge you $62 to pick up your OWN stuff at the warehouse! I haven't even received my stuff from the moving company yet, I'm terrified to see what it looks like after reading everyone else's reviews.

This company seems easy and convenient but it just stacks charges and is very deceptive. This is not a business I would ever recommend, even if you're in a bind. My total cost with this company was $1800. Plus my cross county move was about $3,000. If anyone is in a similar position – I recommend the Uhaul pods and adding movers ($300). They will deliver the pod, you can have local movers load it for you (all through uhaul). They can store it for as long as you want for $90ish a month. And the initial fee is about $1600. If I would have done this my total cost would have been about $3000 vs. $4800. UNREAL

And just to add a cherry on top, my moving company wouldn't accept the bags, so I am now the proud owner of 21 green makespace storage bins ($315.00 later). LOL

I do like to leave things on a positive note though. The customer service was always great. The people they hire are awesome. I dealt with MANY.

PLEASE, PLEASE pay attention to this. MakeSpace IS A SCAM.

After being told my movers would arrive between 8-11am I received a text message at 10:50 from the moving team saying, "we'll be there in 20-30 depending on traffic". 50 minutes later, nothing. I so texted them and received a message saying, "we're en route". At this point it was 11:45 -- 45 MIN LATE FROM THE LAST POINT OF THE TIME WINDOW. Then about 20-25 minutes later, I received a message from a customer service agent - not the movers who had been texting me - saying there was nowhere to park, so they left.

Interesting, because there were places to park, including where I parked my car to ensure there was a designated spot. The customer service rep was very apologetic and said she'd call the team. She called them, and called me back maybe 40 minutes later only to say she couldn't help cause they had nowhere to park.

WHO DOES THAT? They could text updates on their arrival, but when they didn't see immediate parking, said nothing.

Keep in mind, this was the last day of the month. I was moving from Philadelphia to Boston that day. So I now had to engineer a move to Boston the same day (now at about 1:30pm). Needless to say, no moving company could help.

I looked at a previous Uhaul quote I'd gotten when I was considering moving myself -- the truck rental would have been $450. Uhaul, Ryder, and Budget all had no trucks within 150mi. Of Philadelphia on the day of the move. Penske did -- so I drove 45 minutes to pick it up, paying $1200 for the rental.

Of course, I was moving from a 3rd floor walk up apartment, which was too much to move myself with the time crunch. I was forced to hire people off TaskRabbit since no actual movers could accommodate the same day scheduling. Like the truck, I paid a significant premium for same day help. The two gents, who were far from professional movers, with me, were able to get my stuff in the truck in 3 hours. All in, I paid $600 for those two helpers.

Worst of all, I went back and looked at the quotes I'd gotten for a full-service move from Philly to Boston (all in the $1,400-1,700 range). Instead, I ended up paying just over $2k, because MakeSpace is a SCAM.

Maybe a bad outing, you say? Just bad luck? I thought so, too. Don't get me wrong, under no circumstances would an experience this bad be allowable, but then I met my friend's new girlfriend -- who HAD THE EXACT SAME EXPERIENCE. As did her friend, who moved the same week she had from NYC to Philly.

They often DO NOT SHOW, do not call, and leave you to figure it out.

I paid just over $2,000 to move myself! Not leaving Philly until 9pm and arriving in Boston to my new apartment at 3am. Thankfully I was able to get out the same day and avoid having to deal with my old apartment and property manager to pay additional rent.

All-in-all, the worst experience ever. Whatever you do, do not risk it by using this "company".

I did not see the reviews for MakeSpace before selecting them, I saw good storage pricing with free pick up and delivery. I booked with them and the nightmare began -

1) UNREPAIRABLE DAMAGE AND LOST ITEMS: They self-admittedly lost large items, most of which they took apart and boxed themselves (without permission) this was about 2k of lost items. In addition to about 7K damaged items - shattered and damaged beyond repair. A classic hutch - broken, book shelf - broken, new $200-$300 lamps either shattered or irreplaceable pieces lost that make them unusable, paintings and sentimental items destroyed etc. In all honesty, it appears like they just ran over my belongings repeatedly.

2) PICK UP & DELIVERY: They missed their pick up appointment after saying they were late, but on their way, costing me an extra day in my apartment and making me wait for hours for them. Then when it came to final delivery, I booked and agreed to pay their state fee (similar distance to orignal pickup in MA from their location), they canceled before saying that they no longer deliver there and couldn't offer delivery at all. So I then had to book a truck and movers last minute and work around their pickup time, which was the whole reason I booked storage with them - the pick up and delivery they completely dropped the ball on. Also, they give you a show up window of about 3-4 hours for pickup. I was 2 hours into that because I only had 30 minutes worth of stuff to pick up and had to get the truck (also a scheduled time last minute) and they threatened to cancel my pickup slot while we were en route.

This is in addition to a partial delivery in between the move that was canceled repeatedly last minute, and when they finally showed up they brought the wrong items - and that's when they admitted they just straight up lost items. It took weeks.

3) SCAM PRICING: I had a one bedroom from the city, with no kitchen furniture or living room furniture (sold prior to move) - they quoted me 1 bedroom pricing and said I'd be under and have plenty of room, then charged me for a 3 bedroom with full furniture for months with no notice at all and claimed they couldn't show me pictures or measurements, but that my stuff somehow was taking up that much room? So charged me max price, impossible for me to hit, with no notice and no proof.

4) THE WORST CUSTOMER SERVICE: You cannot get through, you wait on hold for hours - extensive hours, when you do speak to someone they say they are resolving it, then there's no record of speaking with them and you never hear from them again. It was hours and hours and hours of run around/rudeness. They know they are running corrupt practices and they simply don't care. Please don't think you will be different. (I will say there are diamonds in the rough, but unfortunately they seem to be overpowered by those that simply don't care)

When they uploaded pictures of my belongings to manage, almost all of it was covered by sheets and unidentifiable, yet you couldn't request delivery without the item number.

These are just a select highlight of the issues I had with this company. I do not like writing bad reviews and gave multiple chances for them to make it right. They have two jobs - storage, pickup/delivery and they aren't even close to doing the minimum of either.

If you care about your belongings - choose any other storage company.

Also, these pictures are only a snapshot, there are so many pictures of broken items that it did not make sense to take the time to upload them all.

Note: I will say that the people who were there when I picked up my items were kind, hardworking and helpful - it's quite unfortunate they are at a company that I have to review honestly in this way because they do not deserve that.