MakeSpace

I had an excellent experience here. Deidre Thompson, Jacobo Molina and Macire Traore were very prompt and professional in their service. All of my items came back intact (and I stored whiskey glasses, computer monitor, xbox, etc.). The experience here really is incredible and makes the entire process of moving and storage so incredibly easy.

Absolutely despicable how they treat their Black and brown customers. There have been NUMEROUS complaints about late arrivals, no contact, and being careless/reckless when moving items. They get items dirty, throw items into a space with no thought, and they're completely dismissive and refuse to take accountability for their actions! One of the white movers, who has been fired, said the n word to a Black customer. And customer service proceeded to be completely rude and refused to assist this customer! Broken items, damaged items, dirty items - think of a problem and i'm sure the a customer has dealt with each one with this company! This company does not truly care about their customers, otherwise the problems customers have continuously been facing would be solved. But instead they continue to bring problems. Gross service overall. Ew. Find another service.

I was calling from overseas. That I wanted to merge my storage to the Tampa location last August of 2021. Then an agent said they are full to capacity and cannot pickup any more storage at that location. Tryes aganing while back in the staesMarch. 2022. Same question and same answers. One agent said make an apointment and she will have them pick up my boxes. Then called to give the address of the location for pick up and denied once again. There is no space at the Tampa location to put my boxes when there is ample space in the warehouse storage. Some thing is very wierd with these people trying yo run a business. I have suffered great stress behind this situation.

Guess there is a reason why this company is getting a negative review. At first, I thought it was a great company... I guess I was fooled too? I can't wait to get a house with a great storage space area to get me out of this mess. At first, I was told that it's easy. That they would take photos of all my stuff. They omitted the part that if it's my box or bin, they wouldn't take photos of the inside. If I knew, I would've gladly transferred everything to their bins! Why not, it was free! Secondly, I would've taken the time of labeling what's inside because they would just take photos of the top of the bin. So you literally don't know what's inside still. Lol
Now, my first experience. I call to request my first few bins brought to my home. I sold some vases online and they were at the storage. I requested if I could get it the next day. They said the next available one was the ff week. I couldn't wait that long. So the lady I spoke with said she'll try to squeeze me in on Saturday morning. Or afternoon. I asked her morning is better since I work in the PM. I told her i needed some boxes to be picked up as well. I really emphasized to her the need to have it done on Saturday. I found out later she was able to get that appt. But she wanted me to confirm it. I was already too busy and didn't get that message in time. It was so frustrating. So we basically missed that appt. I called back Monday. I expressed my frustrations since they could've just relayed the message to me that we got the appt. Anyway, they booked another appt. For today. They came, but just to drop off these boxes. They didn't even care to wait to pick up the other boxes. Wow! So I had to call for another appt so they can pick up the rest of the boxes and the ones I do not need. Plus, several of my vases were broken wow! Super disappointing. How are they keeping these boxes? Im so totally scared!

I don't know where to begin with these frustrations anymore! I mean yes, they are definitely cheaper. But I guess you'd have to pay for it somewhere else. In service and in quality?

My items were mishandled and broken. Perhaps an unhappy employee? YOU must submit the website of where you purchased the broken/damaged item in order to be reimbursed. You have 30 days to do so. MakeSpace did process my damage claim quickly.

I was happy with this company at first. The movers were friendly and careful with my items. However, it is the corporate side of things I have a big issue with. Upon requesting items be returned to me they did not return all the items which were requested. It is impossible to get in touch with customer service (no one answers the phones and after 40 minutes on hold they hang up on you) and email responses are very very delayed. On top of not returning my items when initially requested they are now holding on to the remaining few items and still charging for "storage." They are holding these items hostage and requiring me to pay for ANOTHER delivery. Will not be using them again and do not recommend unless you plan to permanently store your items.

Really don't recommend using it. When you want to retrieve your stuff, they don't have too much delivery time slot for you to select. You have to wait for two to three weeks or even longer.
Meaning not only you can't get your stuff quickly, but you also have to pay the additional monthly fees.
Which is ridiculous.

I've asked them to send me a single photo of how my stuff stack and stored, but they rejected it.
I tried to reach out to them to learn how can I retrieve my stuff by myself, but no one answers the phone calls.
No information online.
No storage address.

It's easy and convenient for you to store.
But it is extremely painful when you want to retrieve things.
Using MakeSpace service is like you store your stuff in a black hole.

The company sent 2 clowns to return my property from storage. Neither one was competent. The first guy spent 5 minutes taking a break after the first trip of carrying 1 bag to my apartment. They were complaining the whole time about it being a walk up (hello?! It's New York, I'm sure this wasn't the first walk-up they've done) and the fact that I had books that they had to carry.

Things only got worse. They refused to take the moving blankets, and now I know why. ONE-THIRD of my property was destroyed. I filed a claim for just over $5,000, and the company reimbursed me for $1,000. What a joke. They destroyed my property and barely compensated me for the damage.

DO NOT USE THEM EVER. HORRIBLE WORST MOVING EXPERIENCE OF MY LIFE.

I used Make Space in February of 2020 to store my apartment furnishings. On September 12 I had all of my items returned to me. Boxes were crushed and many many of our cherished items were destroyed that could never be replaced for no $ amount. This was devastating. Dishes that were passed from generations were all smashed. It was heartbreaking. We lost our family member to CoViD and this added to the pain. Mgmt did not even call to inquire. The customer service people were the only ones who seemed to care. We live in NYC and would not ever recommend them. Please see photos below.

MakeSpace was a terrible disappointment. I wish I looked at the Google reviews before using them. As a customer, I can't even write a review on their website to contribute an actual review; are all the website reviews currated and fake?
They are overpriced and scam you out of money at every opportunity they have. They say you're "locking in a quote" and then change it upon pickup to get more money. The whole experience was awful and then when they delivered my things last weekend one of the movers eventually said he didn't feel well and now my sister has COVID. Avoid this awful business.

Extremely unprofessional. Their team will offer you so many things - free delivery, free bags etc but when it's time for billing they will charge you for everything as per their "terms of service." Don't trust what they promise on the phone - even after reviewing the calls they'll say there's been a misunderstanding from their end and they can't honour the agreement. They charged me extra because they could not deliver my items on time so they charged for the days my items were in storage when it was their fault they couldn't deliver on time.
Never using this service again. Try Access storage and save yourself all the hassle.

Do not use unless it's a last resort. - unless you're happy to lose all your valuable items with no support and pay a host of hidden fees on removal!
We had an awful experience with MakeSpace. Whilst initial pick up was OK (although it took them 6 hours to empty a 2-bedroom apartment that we had pre-packed!) the state of the items and "customer support" we have had has been awful.
As you can see from the images below, many of our items were returned completely broken, or unusable. I have no idea what the stain is on the mattress and Makespace have offered no help in clarifying it. What is not visible from the pictures is that a number of our items, including two televisions, have mysteriously vanished. We were told they had found one and it would be sent to us, only to find out a few days later (by which time it should have arrived and I had to ask Makespace where it was) that actually it was damaged and couldn't be sent. Our other TV box was opened, per the image, and the TV replaced with two sofa cushions and the fractured mirror.
Unfortunately, that is not the end of our trouble. Whilst we wanted our items moved out on the 24th October, despite booking on 10/05 we were unable to get a slot until 11/1. Makespace decided that this meant we must be charged for storage for the full month of November as they are a "monthly subscription service". We also found out on 11/1 that they had suddenly change the pricing of the move-out service in September, with no communication or warning, and so were stuck with a bill of an additional $600 with no warning - the money was just removed from our bank account.

If you want a good storage company, better look elsewhere. At first you think it's convenient and cost affective but what you get is a company that loses some of your things and damages your items. I have never experienced such frustration, disappointment, and anger dealing with this company. They have no regard for your personal items, and their delivery people are young, inexperienced, and irresponsible. I would rather pay a more expensive storage company that's actually competent, and the final thing is they don't have a way for you to access your storage unit. They have a holding facility where they keep your things, but it's not like your standard storage unit where you have a key and can access it at any time. DO NOT do business with these people, if you value your personal items.

I have been in a Public Storage unit for over a year now, here in Los Angeles, that increases the price by $30 every 6 months. I was so happy to find MakeSpace. The process was very easy. But, what impressed me the most was the way they wrapped and handled my belongings during the moving process. I received e-mail updates during the move and I love how they upload the pics of your belongings onto the app. Im now saving $73/Month. Best storage decision Ive ever made.

Don't think your items are going to one safe place. Half of my items were broken and damaged only to learn my storage unit moved 16 x during the pandemic. I paid $3,600 in storage to have a pile of broken items arrive at my apartment. Make Space is only willing to pay $475 on my $1,600 claim. DON'T USE THEM!

The most traumatic experience ever! I received my boxes yesterday and most of my expensive items were stolen! I cried all night (not even exaggerating). It's a lifetime of savings in items stolen. I filled a claim with the stuff I can remember but Im sure there is more. I need help to get my items back. I trusted with my most valuable items and someone had the time to pick and chose the best of my wardrobe! Im sad and angry. I truly need HELP!.