Public Storage Reviews

Facility at 2200 Avenue K, Plano, TX The "1" rating is due to cost increases only. The facility is clean and team that works there has always been pleasant, professional and helpful any time I have had a question. They have been very helpful when I needed something. However, the cost of my units has gone WAY up AGAIN. I started with Public Storage in the early part of 2022. Cost was reasonable at that time. I had storage units in a different Public Storage facility back then. I ended up moving to another Public Storage facility as there was a very large price increase. Even ignoring the first Public Storage facility (which started at 267 & 218 in 2020 for my two units (10x20 and 10x30) ending at 425 & 271 in 2022), the costs have gone up: New facility - (4/1/2022 - 307 & 196) (11/2022 - 414 & 251) (5&6/2023 - 564 & 345) (2&3/2024 - 602 & 395) (2&3/2025 - 696 & 475). So, since 4/2022 - 10 x 30 has gone from $307 to $696. The 10 x 20 has gone from $196 to $495.

As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to
me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed.

While traveling for work in Boston, I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to
make the payment because the system wouldn't accept it. Despite having the funds available, I missed the deadline.

When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents, but she continued to avoid my calls and failed to follow through with
any assistance over the next several days.

After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have
not received any feedback from corporate or the district manager.

Overall, my customer service experience has been unacceptable. If you're considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.

I was robbed
I was robbed! Apparently the tenant next to me breached the wall and came into my unit and emptied out my unit. Management repaired the wall and never told me that my unit was breached. When I asked management about the incident, the manager "Charles did not show any support. He just kept saying, " Contact your insurance carrier." I don't know how or when, but apparently it was raining in my unit. The few items that were not taken were covered with mold spores. Additionally, rat droppings and rat urine were present. Lastly, after I moved out, Public storage still goes into my account every month and take money.

Beware - Public Storage raises rents by over 20%/year and well above current market rates. My 87 year old mother didn't pay attention to rate increase notices and I found out that they had jacked up the price for a unit that normally goes for $430 to $987! And when I called them they were not at all apologetic. We will be moving out!

They prorate the first month and not the last so that you pay the full month when you're ready to leave. I had a contract for about 2 years, the price started at $189per month when I left (24 months later) the price was $411 per month. They raised the price every few months once they have you in there. It's clean and are so your stuff won't get stolen but they'll rob you by taking your money legally.

They raise their prices rapidly. From 110$ - 115$ over the last three years. I was getting billed on the 5th every month I check out on the 2nd and get charged for entire month. I would never recommend this company to anyone.

Will never rent there again. Very unprofessional company. Rented multiple units for our business for more then 10 years. Found out they knew 6 months ago that they were going to do away with the size that I have and what do they do with minimal notice get your stuff and get out. When asked is it legal to basically kick me out without a 30 day notice I was told if we're doing it, it's legal. But it's only effecting one of your units they said. So your going to basically $#*! on a 20 year customer and expect me to keep the rest of the units with you? Ummm I don't think so. I will also leave a negative review on every internet sight that we can find to warn people of their poor business plastics. Public storage company has become my worst business story to tell my thousands of clients.

Stay away from Public Storage. They will continue to raise your rates! In 25 months they have raised my monthly rate by 55% from $179 (trying to get you in the door) to $401! And this is just for a small 10' x 10' unit in Picket St in Alexandria VA. I contacted them asking for some release and they said, "NO". I've contacted the BBB and basically Public Storage is holding me as hostage since I'm not in VA at the moment and don't have any other options! I understand that prices do increase but not at 55% in 25 months. Also, they are advertising my same unit for $185 (on line). REMEMBER - that is just to get you in the door, then they will raise your rates!

Thank you so much for all your help. Carmen. Tiffany were so kind. John went above and beyond to help my family and me during this difficult time of moving. He is amazing and made the day run so smoothly with his care support and kindness. Thank you John. Thank you so much. Love Isabel Mack and Izzy.

My boat was robed different times wile was storage there, never had a response from them, was told that they are not responsible for that, never tried to improve the security with cameras or even a small light, and now after been tired in the last robbery took my boat out in the middle of the month, and they don't want to reimburse of the remaining balance of the full prepaid month in advance

I was being charged a $40.00 fee for a $4.14 late that I paid the very next day I 've been a customer since 2019 Today I was Lucky enough to have Tonya help me, she is an absolute asset to Public Storage a great communicator very sweet and polite and best of all she took the time to listen to me which the last person i spoke to didn't and claimed to be the manager. The district manager also helped and was nice enough to waive the $40.00 fee it's nice to know these people care so thank you to Tonya who needs to be promoted to manager and Thanks to the district manager for understanding it is a good place.

The system goes throught clitches on purpose so that they can run you bill high then threaten to take you stuff to public auction while disputing it. Beaware! There are other public units that don't steal customers money.

This storage was the nasty rat infested roach infested. When i told the manager about it she was so unconcerned and told me to just make a claim.and then she lied to the insurance people and told them that i said i had food in my units. Liar they are liars and they are only trying to pay me 250.00 max for all of my belongings they are frauds do not i repeat do not use this storage facility. They lied on me to cover there butts... why would i keep food in a storage unit? Make it make sense... Im a pissed off customer.

I found a perfect size storage room, online yesterday. Very near the house I'll soon be putting up for sale, in Kingwood, TX. I put a hold on the unit from my computer and it was no time before Gladys called to see if she could help in any way. We made an appointment, which I thought was special, and when I got there she had me all ready to process, and told me about things I needed, I had not even considered. The whole process was smooth and really enjoyable. I felt I make a new best friend, yesterday! Thank you Gladys and Public Storage. The property was clean, secure and very handy.
Margaret D.

I am disabled and moving around is not easy. Public Storage has been increasing its pricing (I presume due to demand), but the increases don't make sense at all. How can you charge more for a small unit then a large unit when the space sq is nowhere equivalent. I get supply and demand and you want to push people out. But it's not like your prices for keeping the storages is increasing. You hire few people in each storage, the electricity bills don't fluctuate crazily, so it boils down to greediness. That ticks me off. Yes, I will move out as soon as I can, but I will make sure I leave every bad review I can from here to Timbuktu, because it is wrong. You can't even talk to customer service folks and corporate never answers. The works never have any answers because they are not decision makers. I used to think highly of PS. Not anymore.

I was renting from the public storage in Douglasville, Georgia. Spoke with property manager Beverly whom is a huge fat liar, she told me my unit rented for $199.00 monthly. When I received my bill it was a whopping $314.00. I immediately moved out of the unit. I paid on February 6, and moved out on March 6 and now they are trying to charge me the full amount of $314.00. I paid for the thirty day usage and will not be giving these thieves any more of my hard earned money. They can kiss my butt if they think they are getting another dime out of me. Customer service is rude and very insensitive. Never again will I frequent this joke of a place.

I recently rented a storage space at Public Storage Scotch Plains NJ and the service was great. Tammy helped me to relax while dealing with a stressful move. She was patient, calm and KIND! I've had to go and call the office a number of times and Tammy has always gone beyond her normal responsibilities to ensure that my needs were handled. Today ppl are generally not kind but proves this opinion wrong daily.

After going to location at 1650 Oakland Park Blvd to inform them about moving out I was told I have to move out my items, once I did it was the 3rd and was told i would have to pay for the month of February which I was not happy about but agreed i would pay. I later received a call tfrom a Natasha to say that I need to make my payment or my account would go to collections because the unit was vacant. I did not understand because it was not pass the 6th and there was no balance due. My unit price was also increased for the month of March. I felt arrested. Very poor customer service.

Public Storage has been a terrible experience from start to finish. We were desperate and they were the only option. We got trapped inside the yard after hours, the gate would not open. I called the after hours phone number and it just ran me in a circle. I eventually had to hop the fence and enter my code from the outside. We vacated on the first day of the month because we were dealing with a Military logistics company. Public Storage charged me for the entire month. Also, on move out day we had to wait at the complex for 4 hours with the movers. Apparently, Public Storage didn't trust them there alone even though they are a a reputable company. The foreman of the crew told me that's the first time in his career he's heard that. The front desk staff was pleasant, no complaints with them. If you can avoid this company i recommend you do.