I was being charged a $40.00 fee for a $4.14 late that I paid the very next day I 've been a customer since 2019 Today I was Lucky enough to have Tonya help me, she is an absolute asset to Public Storage a great communicator very sweet and polite and best of all she took the time to listen to me which the last person i spoke to didn't and claimed to be the manager. The district manager also helped and was nice enough to waive the $40.00 fee it's nice to know these people care so thank you to Tonya who needs to be promoted to manager and Thanks to the district manager for understanding it is a good place.