Public Storage Reviews

Don't use the insurance offered. You will be charged an escalating price and when you want to cancel PS will not allow it. Move in discounts will quickly disappear and monthly rental price will also escalate. Very unprofessional billing practices local staff cannot control.

We rented a unit in July 2020 for $44.00 a month, on Jan 2021 they said that was an introductory rate and increased the rent to $52.00 a month (not a big deal but it was unexpected). Than today I was sent a notice of another rate increase. As for Oct 1 I will be charged $110.00 a month… when I asked why, I was told it supply and demand. So I guess their policy is you pay what they say not what you agreed to. And they can change the rate at any time… buyer beware!

I've got a unit in late 2018 in my home town. I auto pay every month. This is on time guarantee money for them, making me a great customer. How do they pay you for that? They increase your rate and now I stead of $146 a month I am now paying $312 for the exact same unit. This is how good paying customers get treated. We will be moving our belongings as soon as we can. I advise to not give a dime to a company that treats good paying customers in such a way.

Thank You to Mark and the other associate who was there this morning. Words of the wise great help in answering my questions about online payment although it's self explanatory still thankful for there input.#*******

I moved in and I 5 months got a 90 dollar rent increase called multiple people including the district manager and no one will call me back. I'm very disappointed and feel everyone should be cautious about renting here.

Nancy in a south Reno was awesome even though you can see she is being given difficulty in her job due to the way PS conducts their online presence. My problem is when a company subdues a workers ability to function inside what they created for customers. She helped us over that issue and if PS valued her service they would fix their programming so it doesn't conflict w field offices and booking there in. As far as I'm concerned she should be a supervisor or boss of the people who can't manage their own business cause she knows what she is doing, period. Kris. ;) people need to wise up.

We rented a unit in July and had no lights in unit itself or hall facing unit for 6 months. We notified on-site associate, we also called and emailed customer service and never got a response. Public Storage drafted from my bank account every month timely, $220. I guess the expectation of responsibility is only on the customers side. My husband had to climb in the dark over a a full unit in a 10 X 20 space…not safe. We were always directed back to the on-site associate whose hands were tied. These units should be made ready before anything is ever moved in or even rented out. We were told it was the baluster l, not the bulb. Can't be fixed after you load it up. Horrible experience.

I rented a 7'x10' unit for a beginning rate of $153 per month. The door is poorly sealed and there is a thick layer of dirt covering everything in the unit. A little over a year later my rate is $196. To add salt to the wound, I receive daily ads in my yahoo email for same-sized units available for $91 per month. When I called customer service to inquire about switching to the cheaper unit they told me those were promotional rates for new customers only. I asked if the new customer who gets that deal will be paying $196 after their first year and they stammered, not knowing how to reply, then said "Well, everyone's rates are subject to change, that's how this business works." I strongly suggest folks look elsewhere for storage solutions. This company is akin to something you'd expect from doing business with the mafia. I can't stress enough how much Public Storage should be avoided. You're better off taking your property and burying it in the woods.

The new purchase ownership transition had existing customers over a barrel still coming out of pandemic limitations. Public Storage raised prices with impact---mine increased by $50. I am a senior citizen relying on social security received the third Wed of the month. I am therefore forced to pay a punitive late fee every month until I can get help to relocate. All Storage offered a change due date form for its customers. Public Storage does not. It is a terrible way of doing business trying to recoup Covid losses on the backs of current customers struggling under the weight of exploitive fees with no consideration otherwise. A sad testimony to the company, its policy and its leadership.
DY - El Dorado 391

I just got hit with a 25% increase in my monthly rent after several years with normal adjustments. This is blatant price gouging. They do not have significant impact from inflation as

1) they have few employees
2) Utility rates are regulated
3) their facilities have been built for years, so mortgage rate increases are inconsequential
4) my particular facility is half empty, so claims of a decreased supply of units in my area is a lie.

Terrible company. Find somewhere else to store your belongings. I am.

I stored my daughters brand new furniture for a complete one bedroom apartment, kitchen, bath and living room for just under 2 years while she was overseas and everything was ruined! There was a hole in the roof! The manager blamed it on me because I didn't drive over a thousand miles periodically and check on it. He offered no compensation just read me the terms and conditions. He was smug, arrogant, and pretty nasty. I would not recommend this company to anyone that values their belongings. They do not care one bit about you or your things! They are losers! Do not support this business! My space was in Columbia, South Carolina on River Street. Ugh!

I am so pleased with our first unit at 7400 Alban Rd., Newington, VA that we have reserved a larger replacement unit. To get discount prices you need to register online, however it's completely computerized and impossible to reserve the way you wanted. Tina was on location and was able to give me great individual care. She also explained that if I had an further questions to stop by and either she or the storage manager would be glad to give me individual assistance. That is a blessing being able to talk to someone rather than using an automated system that you can not customize easily.