MakeMyTrip

Booked hotel before 2 month now they cancelled it just before few days and not providing any alternate. Also they are not reachable by Email of customer care number.

MakeMyTrip is doing lot of fraud. Its happend to me also. My booking ID NN*******504, I have booked econimy ticket from Hyderabad to Cebu and upgraded to business and paid full amount for business class ticket. When i went to airport they said its economy ticket they dont have business class upgrade information and i called makemytrip customer care and inform this one of their customer support guy said please travel on economy and we will make refund what ever the amount and i traveled going by Economy and return by business class and after coming back i send my scanned copy of boarding cards by mail ask them for refund about this issue, no one is take action on it, i mailed and called 100s of time to customer support they wil disconnect the calls and they will not call back to me. I am going to consumer forum now. I am saying all online ticket buyers dont buy with makemytrip and forward to all of your friends about it. I am going to post in more public forums and articles.

One honest advice to anyone planning a trip through make my trip, please don't even consider it! This is the first time I am actually writing a review on the net, but I am determined to do so cos of the way my holiday plans were screwed up by these people! They seem to be pocketing a lot of our money by compromising on quality standards. Inspire of making it very clear to them right at the beginning that we would like to be put up in 4 star hotels, on our trip to Kashmir, they put us in lousy, stinking rooms! If we are paying for a room@ 6000 per day, we are put in a room@ 2500 or so! So, we actually pay much more for rooms and even flight tickets. Our family of 4 coughed up more than 2 lacs for a 7 day trip to Kashmir, whereas our friends had a pleasurable trip for half the cost! Their staff is also pathetic. Least interested in even listening to our grievances! I wonder if any of their staff ever goes through these reviews to better their service! Readers, please avoid planning through" make my trip". They actually " damage" your trip!

Well, i booked a room for a night through make my trip website for hotel ana clark inn panchkula, to celebrate new year, next morning after check out, when i went to the parking, i saw my car rear door damaged. I contacted hotel, and make my trip, both of them are truly unprofessional, i have followed up for 10 days. Requested for cctv footage, but they are least bothered, mmt is here just to collect margins on your hotel bookings. While booking they will show you hotel with parking facility, but when someone damages your car in parking, they are least bothered. Mmt has 4 step complaint escalation process, which is completely useless, there executives will speak to you to resolve the issue, and after call they change complaint status to resolved. You have to reopen again. Hopeless... don't book through them.

This case happened just 20 kms away from my city, just think if you book some international tour for family, and god forbid, you face some issues... they will be least bothered, as they are booking agents.

I'm a frequent MakeMyTrip customer but their treatment today has left me disgusted with their absolutely pathetic customer service and unprofessional attitude. I had purchased my train tickets from Delhi to Punjab reference no. ************** and have had a harrowing experience doing it as the site deducted the amount but could not complete the booking and have said the refund could take as much as 14 days. What I didn't understand was that why should I wait for a single hour to have the amount refunded to me when it did not take a minute to deduct the amount and not give the desired tickets in return.
It is highly irritating that one has to go through the entire process right from scratch when there might be an emergency for which services of the agency is requested or the buyer himself is under extreme duress and ill-health while doing the necessary booking.lt leaves me furious that I'm being charged for something I haven't got back in return and will have to wait for so long when I needed work done immediately for personal reasons.
So I just wanted to let All know that MakeMyTrip is a total scam and does not know how to deal with their customers and leaves me in contempt of it. Never again will I even bother doing business with them after this ridiculous, traumatic and deleterious experience.

Question: Why booking get cancelled after payment is completed?

Ans: When i booked one ticket one-stop Guwahati to bangaluru (Air India) through Makemytrip - everything was perfect, the moment payment completed, few second later they have made kalkata to bangalore cancelled. Few days later i came to know about it. N directly i contacted airline and they are saying your ticket is fine and confirm in the booking day/time only.

Then i came to know to make easy money -- makemytrip did it.

I could have lost in kalkata after fying half the way - if i don't recheck. Bcz they cancelled behalf of me/us.

There are many issues same-
Those who fight back end they are giving very less amount. And there are 1000 who don't fight to get back their money.

Hope Make My Trip will disappear one day.!

First of all... my tickets were not confirmed... then refund was to be done,,,, i dint get that too. Now it is about a month make my trip has not returned my 35$ yet so mean of them...

Recently I booked a cab in make my trip from pune to kolhapur.when I booked a cab they said cost was 5600 and 14rs/km..5600 package is with 480 kms...I travelled 540 kms total..I travelled 60 kms more..So 60*14=840 extra..5600+840=6440 I have to pay..But they charged 8000 from..Most horrible reason they gave is cab came from 30 kms to my house and again 30 kms back he has to go ...so total 60kms extra I have to pay unnecessarily.
Dont go for make my trip cabs..Cheating customers for money.

Hi All,
I have booked a hotel in makemytrip by selecting option pay at hotel. They have charged 1 rupee on my credit card and they saved my details. I thought if i go to that place than if i stay in that hotel than i can pay. But i didn't even travel to that place and stayed in the hotel they have charged ******* rupees. And from credit i didn't even got any OTP for this transaction it got debited directly from credit card i have called my ICICI credit card team and said this they are saying that this is International Transaction you won't get any OTP's for this kind of transaction.

I was booked family package for 6 persons from Mumbai to srilanka from mmt as diwali premium packages.
At the time of booking, they informed it is a group packege and 15-20 people will be there in your package. But actually it is 39 people and big bus is for trip. It is takes one hrs too get to gether and waste of time. Not usefull at all. They are cheating to the people. More over, their India staff is not supportive and they don't know any thing about package. T

Please don't book any hotel from this I booked a room and get confirmation of booking form make my trip, when I reached at hotel property, hotel staff denied me to enter in hotel property, it was at night 9 PM, and said I have not given any confirmation to make my trip.
So please avoid to booking any hotel from MMT.

I had booked an international flight(a three legged journey). After I had payed the amount and and got the confirmation, the next day they call me and say the flight DELHI to CHICAGO has been CANCELLED FOR SOME UNCERTAIN REASONS. They could not book me on another flight for the same price nor could they do anything else blah blah. I argued for a while then gave up.
Later on I find out from another local agency the prices had shot up the evening I had booked the tickets and so MMT instead of stating the real reason they had outright lied to me saying the flight was cancelled off! And all this when many itineraries still showed the same flight!
Horrible liars! Worse still you cant relax thinking your job is done as they can cancel off as they please, especially if the prices suddenly rose after a while of your booking!

The $#*!est service that i ever tried in my lifee! They are theives i booked a hotel through their application and and the amount was deducted ans i didnt got my booking confirmation, they told me to wait for 72 hours to get the refund and till this day i didnt get a single penny back! The customer service is not helpful at all and they dont care about the customer! Please guys be aware of them dont use their service they will take your moneyy!

Never book from MakeMyTrip, the cashback they say comes after 3 months and they say that we are not concerned with the cashback the bank will be, it's not in our hand, I made almost ******* amount of booking from make my trip of hotels, but they have no idea if the money has been received by the hotel or not, I have to directly call the hotel and ask them if they received the money, they give option of pay at hotel and charge more, still the amount gets deducted from my card, no response and appropriate help!
Everytime a new person just keeps calling to know if the issue is solved then from the scratch keep explaining them what is the issue and same story again... it's a pain!
I regret saving some penny! And go through this and that too still not received the cashback!
They have weird answers saying, the cashback will only come after u enjoy the trip and come! Some say it's not in our hand bank will give.
They don't have idea about the hotel, they will get back to their senior then get back... and then I have explain the whole story again, in that much time u will get better response from the hotel directly only!

Really never ever booking from make my trip again!

Indigo Airlines confirmed to me that they have already credited the refund amount to Makemytrip. However, Makemytrip is not refunding the amount to me in spite of repeated requests and reminders. Very pathetic service by Makemytrip. Their Tollfree number or any other customer support number is not operative. There is no reply to various e mails. Unable to reach Makemytrip by any means other than e mail. I have sent at least 10 e mails since June 2020. But not a single mail is replied. I can say that Makemytrip has stolen my refund amount. Pl never ever book any services from Makemytrip. You will be lost. Hemant Tillu, Mobile No. *******233, e mail id - *******@rediffmail.com If anybody wants to know any details, please contact me on my above mentioned mobile number or e mail id