MakeMyTrip

I had taken a Holiday Trip for myself and Family (Four of us) to Mauritius. Overall the visit and the way MMT arranged were good, but there was a problem with the HOTEL BOOKING. I had booked for TWO rooms since we were all adults. At the time of booking, MMt also confirmed as TWO rooms. However, on landing at the hotel, the hotel authorities booked us all four in one 'FAMILY' room. The room did have two Bed rooms, but the problem was ti had only one Bathroom. Hence it became very difficult to get ready in the mornings. The local service provided did try to get a change from MMT India, but there was no help coming. Finally we ended up spending all Seven days in ONE room and this made our holiday experience quite BAD.

I have booked 1 cab from kannur to cochin airport. I have done partial payment and received message cab driver details and number provided by 30 minutes prior of dep.bedore 30 minutes received otp. We went with family and awaiting the cab... After departure time received message cab cancelled... No further info... I have mised my flight and ashamed Infront of all... So never book through make my trip. Please stay away

Stay away from MMT website. They are not clear in their information and you will stand to loose. Booked IXE-BLR-MAA return flight on Makemytrip.com in March 2017. Ticket said "refundable" - but that information is not for the customer (as we discovered) - it si for the MMT staff to calculate refund if any and tell you if you call them. No information or help on that option. Lost money on a rebooking and also foudn out that the ticket is NOT REFUNDABLE. Other sites are more reliable and clear.
Am not surprised at a low rating. After 8 years of using MMT, wil NEVER use MMT gain. Would like to warn others to be wary too.

I had an extreme bad experience with makemytrip.com. They deducted money from my bankaccount and did not give me the e-ticket. Every time I call, they will make me wait and disconnect the call - PATHETIC SERVICE. Different times they will come up with different stories - payment is on the way, payment has been made, payment has been cancelled. I talked with Taranpal, Sangeeta and their supervisor Pankaj - and everytime i am being told some stupid stories and they make me wait and then disconnect the call. I am facing utter harassment by makemytrip.com - they are wasting my time like anything. Not sure whether I will ever receive my e-ticket or whether I will ever get the refund.

I am a student and I accidentally booked my tickets for the wrong month. As soon as I received my ticket confirmation details, I called makemytrip's call center. Firstly, I was on a wait for atlas 30 minutes after which they told me how they would connect me to their "international booking call center" which was another 20 minute wait. I finally get hold of an agent and tell him the issue, apparently he tells me that the ticket was booked at 11.30pm and he will charge me $150 as cancellation fee even though I called them right away. I was over the phone for 3 hours till 3am! WASTE OF TIME, MONEY AND ENERGY. SAVE YOURSELF! I learnt my lesson to NEVER book from makemytrip.com

One of the agents of makemytrip.com, Mr. Sajin, cancelled my family ticket on my request (worth AED 4901) offering me the refundable amount of AED1920,
Trusting him I agreed and he.sent me confirmation email as we.
After 20days they did refund me just AED253/.
Remaining AED 1967/ do not pay me back.
When I approach them over the email or phone same old replay we need 48to 72 hours to sort it out ticket asked cancel on 26 July 2023.( more than 3 months)
No action has been taken place just message me same stating 47to 72 cut copy message.
This is really cheating nothing else.

Wish I could place a lesser rating. Such crappy website and service! Gawdd... I am surprised they are still in the business for so long. If you get to do a webchat with their so-called Excecutive, things would be pretty clear as to what you would be facing! Totally unprofessional, non-service oriented, noobs and nerds work there. A 10/10 avoid.

Especially for NRI's please avoid this lest you would repent. They change flights, rules. Charge extra and best of all-cancel your ticket without refunding money!

Fraudulent Marketing - The act of purposely misleading or deceiving the public in order to generate more interest or acceptance in a product)

LOL! Makemytrip you are an awesome example to prove this definition.

What I claim today on this forum is not built over one incident but series of incidences.

You customer service is the $#*!test ever

Make 4 booking and win one night free. WOW and how?! The offer last only for 10 days.

You kidding me! I take one vacation and you want me to plan another within 10 days of it's completion. Like seriously? 1

Then bonus cash back! Now this is some trap.

I had an opt to book with Cleartrip where I was getting 2000 cash back credit in my bank account, unlike MakeMytrip where the amount gets collected as "bonus" amount in your mmt wallet which apparently has an expiry date. Well, I am still fine with it. But the real trap comes when I can use only 5% of the amount to make my next booking. So are you trying to tell me that in a span of 4 months you expect a normal person to take vacations every single month so as he can very safely earn 2000 rather still would not be able to earn and enjoy the feel of the cash back.

Freak bro! That is some marketing gimmick! Hidden terms and conditions it is.

Cleartrip and other ticketing online marketplace play a fair game unlike you.

Well played

Blacklisted!

We (me and my wife with knee pain) booked a taxi (using MakeMyTrip phone app) to goto my town from Bengaluru Airport at 1:AM on May, 24th. My mother and relatives waiting for me with father dead body to be cremated after my arrival to home.
I paid an advnace of Rs 1800+ to MakeMyTrip, the taxi did NOT come and they did not inform me the cancellation. After waited for a longtime on the customer service call and I was told that the taxi to cancelled with a blunt answer.

Makemytrip created platform to provide user booking services but they forgot to add support to it.
They are more oriented towards holding customer money instead of providing smooth service.

Makemytrip has very unscrupulous practices of stealing your money in a sly way.
I am sure I entered the correct date ( 20 August), and it showed 20 August at the top of the page.
At the top it was obvious that the trip is from Tunis to Dubai and the date is 20 August.

It is highlighted in bold.
Tunis to Dubai

20 Aug / 5 adults / economy

Below in tiny font there is the month of May, which could hardly be seen. There was a glitch in the app.

After the booking, and when I discovered that the date was wrong, I entered 20 August again and pressed search.

Again, the same problem happened.

It showed that the trip was on 20 August and not 20 May, with the month of May at the bottom in tiny font. I swiped through the month, but it would not show July or August. It stopped at June.
They deducted a large sum for insurance against my will, which I did not request and do not need.

As it is makemytrip app glitch, I contacted the company and explained the problem, and asked them to refund me the total amount they had deducted from my card ( including the insurance, the service fees and the fine). Sadly, they did not give a pin about me and deducted the equivalent of 230 $ for a mistake that was not mine. I even sent them a screenshot that corroborated my claim, but in vain. Their intention of stealing my money was irrevocable.

I adamantly insist that it was not my fault. I am deadly sure it was the application's fault and that I entered 20 August and not 20 May. As it was not my fault, I think I should have been fully refunded.

I advise everybody to avoid this crooked company.

This is a joke.
Charge me ******* rupees
For cheep hotel which they surprise us.
Later on arrival we ask hotel how much they would charge us to stay in that kind of room which they say less than 3500 rupees per night
Activities were disaster. So we won't even bother to go.
Only after I booked realize the hotel they booked for us is cheep in google maps reviews.
I ask them please change the hotel for me they won't make any changes. Even tell me if you don't like the hotel book your self another one but we can cancel the trip but you won't get your money back.
I called and try to change the dates which they won't
They won't refund or make changes after they get paid only after less than hour. Never given me warning about non refundable policy. When I was making online payment from NYC. But they advertise people can cancel even day before arriving.
They said that's not their policy after finally reach people in phone in India.

We miss our flight because couldn't make it to airport on time so I booked hotel next to airport
Buy new ticket for second day.
For three night visit which one day we already missed and all the activities they don't care.
These people have no human decency.
Just for two night we end up paying this much money. Please stay away this site. Bunch of crooks.

I missed ma flight abd requested for date change nut they asked for 3000Aed. I unintalled the app coz i used 1900aed for around trip, and then asked for 3000aed for direct flight to rebook for me. And also they can make u talk to like 8 of their agents and end up not being helped

Some booking details are NH*******883
988, Invoice # M06HL*******832 amount was INR ******* or $218, My VISA debited is $538
When contacted they said my bank over debited instead of admitting they submitted different amount to my bank than invoice resulting in VISA fraud. There is no customer service. One of the phone number posted is not in service at all. No other way of communication such as email etc is available. Everyday people are reporting frauds committed by them I am surprised why the company is not black listed and on top of that their executives are invited for public speech.Highhly disappointed but will try if a group of persons who are victims of their fraud can join hands to get thjs company banned

Recently we had booked a tour for Hongkong and were utterly disappointed with the services. In India the details are not given properly and when you board the flight one comes to know that the flight is going through Delhi where there will be a changeover. A direct flight form Mumbai would have reduced the travel time from 9 hours to 5-6 hours.
Hotel booking in Hong Kong has check in time of 3 pm and you have to wait for long before you check in the room as the flight reaches there in the morning. Indirectly its a waste of a day.
The local tour partners-Holiday World has pathetic staff. Very uncooperative and rude at multiple instances. We requested a early pick up for the airport on the last day but it was very rudely turned down and we were not able to spend enough time on airport and missed out on lot of shopping.
Moreover the tour cost includes only Flight and Hotel, which probably does not give much value for money. It would have been cheaper if the bookings were done on our own as we booked most of the local sightseeing