MakeMyTrip

I had a terrible experience with make mymaketrip!

We booked a taxi from Delhi to Agra, with a pick up at 4am to make the sunrise at the Taj Mahal. The driver turned up but told us he was very tired as he had been working long hours and we could not sleep in the car as it would make him sleepy.

Makemytrip should not send drivers, who are tired, to take passengers on a 10 hour round trip - this is very dangerous. Therefore, I asked the driver to take us back to the hotel 10 minutes after we had left. For another 15 minutes he refused to take us back - this was quite scary for my wife, sister and myself. I had to call my hotel to tell him to take us back.

I then had to book a car from hotel last minute, which of course was very expensive. We missed the sunrise.

Makemytrip now refuse to issue a refund.

AVOID THIS COMPANY AT ALL COSTS.

DO NOT ever use this fraudulent site. We are still waiting for a refund of over 400AED for a duplicate booking( caused by their own gateway technical issue) since May 2023. Fraudulent Company. DO not ever ever use them.

Worth service ever
You are cheating your customers
I need someone in charge to be in touch with me immediately to sort out my issue otherwise I will keep complaining everywhere even court till getting my money back and also compensation

Dalia
**************

I had awful experience with My Trip.
1. They did not allow to check my 13 years old son online and I had to pay additional £55 at the airport for check in.
2. I paid My Trip for 20kg laguage but they did not transfer the payment to airline. I had to pay again to airline company for my language at the airport.

When I tried to contact their customer service I also experienced poor service with very little help. Still waiting for their reply!
I would highly recommend not to use this company. I wish I red other reviews before I used My Trip.

I searched a flight ticket from Indore to Pune, it shows N no, of results & i relied on my search, the time of booking & Payment still i was assuming that my search & the results I entered was correct. But confirmation mail said i booked from Pune to Indore, which was not my search, I called customer care & all but not responded says we'll forward ur call to concerned Dept... I cancelled my booking with in 10 to 15 mins, I got only Rs. 608 & my booking was for 5708 Rs...

Not a reliable website for travel...

I was questioned by an Indigo airline at "Delhi airport (Sir is your wife pregnant, They were above to charge me) As nobody questioned me at Bengaluru airport. Iam very much concerned about the question by Indigo airlines, Rules says even infant babies below 2 years can travel without no extra cost. And iam very unhappy about the seat not confirmed, It was on RAC waiting list, Though the seats were empty from departure. I questioned others in train as they booked 5 days ago their seat is confirmed. Iam confused about "Make my trip. Is it Make my trip fault are Indigo airlines ( Train PNR fault)

I was trying to book a ticket online for my parents. I was receiving a really good offer and an additional offer for using Citibank card! I was sitting aborad trying to help my parents! Since the payment didn't go through due to an incorrect CVV no. They immediately called my parents and ticked them into paying higher charges for the ticket. Additionally, they did not apply the discount for using Citibank card! They ticked my poor old parents into paying higher charges!

Very Very pathetic customer service and a bunch of cheats! Never ever use them again!

Fraud company. I have booking yesterday ticket from makemytrip and they deducted payment from my credit card but didn't send booking details. When i went to airline website they ask us to check with agent since there is no booking available with this name or requested PNR no to check which is also not available in booking with Makemytrip. When i called makemytrip for this instances they simply told that booking not done and we will refund to your account. They are simply pathetic. They will never obey orders for client. The price of the flight get increased to 20% due to Eid al Adha holiday. There services are pathetic and never trust this company. If you want to simply park your money without interest for 15 days then go for it but they didn't promise for any bookings. I trapped so i will raise this to consumer department UAE so others be alert. Beware of fraudsters.

I had done booking on 3rd october. As soon as i reached the hotel they told the rooms are not available after that i was on the phone with makemytrip guys for 4 hours and found that makemytrip guys overbooked the room and did not contacted the hotel. I used my payback points. Till to date they have not refunded my points and my vacation was wasted so i had to return home. After that i told them to reimburse my car rental bills. They told me to submit the bills that i did submit but than also still they are reviewing as if it was a million dollar refund. Still i am waiting for my car rental refund and payback points.

At the time of purchasing my tickets through MakeMyTrip.com, I had reviewed this company & at that time the reviews were positive. I had purchased tickets in early March for March 20th. My flight was from New Delhi to Toronto. The first leg of the journey was from Delhi to Dubai, and then Dubai to Cairo, finally from Cario to Toronto. Due to the recent NCOVID19 outbreak all flights were cancelled. I have not heard from this company despite my numerous attempts to contact them. I've spent hours trying to speak to anyone.

Hi, i have booked a ticket from Kolkata to Bangalore but after making the payment, i discovered that the destination and boarding point has interchanged and even the departure date also have been changed. It has changed to 5th Mar instead of 7th March. Transaction ID: NF*******007.
I have booked a ticket for 7th March from MMT only. I hoped that they will detect and able to resolve the issue. But now they are telling that according to logs it is my fault. I have double checked my entry before proceed for booking. I am a regular traveler of MMT. But after this incident, i have lost my faith on MMT aap. One of MMT associate has told me that they will come back on this issue but that didn't happened. Has somebody experienced the same in recent past?

This is Hasmukh Parmar from vadodara. I had recently booked hotel Pause At Manali through Make my trip. 4 days before the booking date, my son aged 4 years suffered from severe abdominal pain. Due to this I requested Make my trip for cancellation of my hotel booking.In reply Make my trip asked me for Doctors prescriptions. I provided them all the Doctors prescriptions as per their requirements but though no refund has been made till date. It is a big disappointment for me as the requested refund was due Medical emergency.

Very bad service busses make My Trip. Today I have big problem from 8pm till 12.30 pm i waiting for with my old mumy she is age 69yrs. But I try to call the bussan his not answering my call. Also make my trip also no help. Very bad service. Guys i suggest u don't believe Make my trip at the situation not helping.

Fraud company with horrible customer service. Should be banned as a international ticketing agent. Agents are worthless here and good luck if you have to call them to solve anything

I would not trust them. I wanted to book a trip to Manali for which i paid the deposit of 5k which was supposed to be fully refunded as i was informed. I had a word with one of their agent called Deepali. The same day i had change of plans due to landslides there so i decided to cancel it/ at least change the destination but deepali stoped answering my calls Nor did she reply my texts. I was approached by other agents asking for travel details later that week but they refused to help me get my refund either. There is no customer complaint number or any means to contact. Their customer service is full of crap. I would rather go to local travel agents.

"I GIVE THEM ZERO RATINGS... They are are crooks, took my money but did not give me a train booking, I don't feel it was safe for me to make a payment to them online, people should beware... worst website, most dysfunctional site I've ever used in my life- wasted hours of my time, I missed my work... This company should be ashamed- abuses people's trust, causes them financial and emotional distress and wastes their time...
Deeply regret using their services, NEVER AGAIN..."

Coupon code scam for alluring customers:

I booked a ticket with ICICIDF coupon code very recently. It got applied also. I was suppose to have a cash back of Rs 1000 based on that. I booked ticket and completed the transaction, hoping that cash back will come in few days. But Now the Custumer support is saying that I never used any coupon code and won't be recieving any CASH BACK.

So my advise to follow passengers please go to other sites where you can have real cash backs.

If any Custumer Care of Make My trip is following up on the review. My complaint number is **************.

Make my trip making fools. This review is based on my own experience. Last 20 days i am asking my airline ticket no response connecting to call 2 hours waiting