ab l.

Well, i booked a room for a night through make my trip website for hotel ana clark inn panchkula, to celebrate new year, next morning after check out, when i went to the parking, i saw my car rear door damaged. I contacted hotel, and make my trip, both of them are truly unprofessional, i have followed up for 10 days. Requested for cctv footage, but they are least bothered, mmt is here just to collect margins on your hotel bookings. While booking they will show you hotel with parking facility, but when someone damages your car in parking, they are least bothered. Mmt has 4 step complaint escalation process, which is completely useless, there executives will speak to you to resolve the issue, and after call they change complaint status to resolved. You have to reopen again. Hopeless... don't book through them.

This case happened just 20 kms away from my city, just think if you book some international tour for family, and god forbid, you face some issues... they will be least bothered, as they are booking agents.