website thubmnail of Yahoo Mail
How would you rate Yahoo Mail?
grey star
grey star
grey star
grey star
grey star
GB
1 review
9 helpful votes
Follow Mike R.
Unfollow Mike R.
Send Message
Share Review
Report Review

Their system used to work well however their new system is quite poor. They have gone from an efficient system that worked to one that is buggy and continually shows pops ups asking if you'd like to accept their advertising - it never goes away and you can't click no. I suspect this is an illegal practice in Europe. Sending emails to help support is time wasted as nothing ever comes back. Avoid.

Date of experience: May 7, 2020
Illinois
1 review
4 helpful votes
Follow amy b.
Unfollow amy b.
Send Message
Share Review
Report Review

I have tried to get help for days now. I have been told to delete drafts, wait 2 hours. Then told to not send an email and wait 12-24 hours. No one can tell me the reason for my issues NOR can they tell me how to fix. Worst of all the english is awful to understand. Just absolutely horrible service. The 4.99 i paid was supposed to give 24/7 tech support, however when I called yesterday they said they could only put me thru to someone on monday! What a sham!

Date of experience: July 1, 2019
California
1 review
0 helpful votes
Follow Declan M.
Unfollow Declan M.
Send Message
Share Review
Report Review

Constant sign in
June 26, 2023

I have to reset my password virtually every time I log in. Yahoo/ATT has acknowledged this as a "known" problem, but that has been the case now for over a year! Incredibly poor service.

Date of experience: June 26, 2023
Mississippi
1 review
7 helpful votes
Follow Spencer P.
Unfollow Spencer P.
Send Message
Share Review
Report Review

1. How many times do I have to tell them that I want basic mail and not their new advertisement setup? Every time I click an email, there it is! I can't read the email until I answer the stupid question again.

2. I will NEVER give Yahoo! Permission to read my emails! What an obnoxious and creepy recurring request!

3. Could the political bias in the news stories I have to look at to see my emails be any more obvious? How many people are they trying to alienate?

4. It is time for me to get a new email service. Yahoo! Failed in the end. It was a great service for a long time, but it is terrible now. I seriously question whether they are trying to go out of business.

Date of experience: June 29, 2020
Sweden
3 reviews
16 helpful votes
Follow The S.
Unfollow The S.
Send Message
Share Review
Report Review

Yahoo! Used to have customer service and quality until it sold out sometime after 2009 to me. Now, the mail is terrible if you want security from hackers and spies. Also, it benefits the rich people who can afford a nice phone instead of the poor people when registering for an account. Another greedy business that is the opposite of compassionate. The customer support desk is nonexistent, so it is unreliable. After what I said, you might realize this is not an email provider that cares about you enough that it will not protect you from hackers and it requires you to waste phone money. This is a scam, not user friendly service.

Date of experience: November 30, 2017
Illinois
1 review
2 helpful votes
Follow James M.
Unfollow James M.
Send Message
Share Review
Report Review

Hate the new yahoo mail
February 25, 2019

Yahoo's new format just sucks. We have had Yahoo mail for 20 years for are business. Most of which we been happy with. New yahoo mail just does not function well. We get a lot of mail. Only shows about 25 a page. When you do a search for your mail it no longer has tabs to go back to. This we use all the time and no longer there Print Icon so small and is squeezed in with raw format. Print outs are tiny. Just to much bad to spend my time. I want the old format back.

Date of experience: February 25, 2019
Maryland
1 review
0 helpful votes
Follow Rudwan A.
Unfollow Rudwan A.
Send Message
Share Review
Report Review

Yahoo was one of the best Free Email service offered. In the last few weeks became a night mare to use unless you pay. We thought the advertisement will be enough for them. I recommend to go to any of microsoft emails.

Date of experience: June 25, 2020
New York
1 review
0 helpful votes
Follow Suzie E.
Unfollow Suzie E.
Send Message
Share Review
Report Review

The things that's driving absolutely bats is that when I've replied to an email, that email now stays open until I manually close it. It used to be that -- logically -- after you replied to an email, the original email automatically closed. Now you have to manually shut them, a huge and maddening waste of time. And at some point I saw a statement from Yahoo actually saying, in effect, don't complain about this because we're not changing it.

That was several years ago and nothing has changed. I only stay with them because of the horror of having to switch to a new system and either lose or move all the previous emails.

Date of experience: August 16, 2020
Poland
3 reviews
5 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Insecure!
June 20, 2017

My mailbox on Yahoo was recently hacked! I have no idea how and why, but someone just used my login details and logged in with no problems and read all my emails. The customer service didn't even respond to my ticket... Not recommended.

Date of experience: June 20, 2017
Malaysia
4 reviews
2 helpful votes
Follow Chen I.
Unfollow Chen I.
Send Message
Share Review
Report Review

I feel sad because I see so many bad review rate to Yahoo Mail. I using Yahoo Mail about more than 10 years until now. Basically this mail provider never disappoint me. I feel safe with the mail protection. I satisfied with the email platform and structure. Sure Google mail is a strong competitor to him, but Yahoo Mail also not bad as the rating I feel.

Date of experience: October 22, 2020
New York
1 review
4 helpful votes
Follow John F.
Unfollow John F.
Send Message
Share Review
Report Review

Yahoo Mail used to be great, but that is no longer the case, mostly because of all the horrible changes they made in recent years. I still like Yahoo Mail's format better than the rest, but they should have left things as they were a long time ago. Yahoo Mail makes improvements in the same manner that eBay makes improvements all the time. Their so called improvements often make things worse.

Date of experience: May 1, 2020
Illinois
14 reviews
48 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Send Message
Share Review
Report Review

Like it
March 22, 2016

My first email was Hotmail now Outlook and then Yahoo. Yahoo still has problems with spam and gmail does not as much. I think people don't unsubscribe; just mark it as spam. I got back in to one of my hacked accounts. I don't want scammers to scam my friends. I use a Password Manger and had no problems. The problem is when you create a password you can remember the scammers can get into that account. And, any other account you use with the same password.

Date of experience: March 21, 2016
India
22 reviews
148 helpful votes
Follow Nitya S.
Unfollow Nitya S.
Send Message
Share Review
Report Review

Yahoo mail has changed a lot by time with so many positive changes.
And I being the user of Yahoo is a long journey to share here and I felt that many things are quite good from email settings to email reading.
But one thing that I don't like is the advertisements placement on top of our email inbox. Many times while opening the top most email, the advertisement gets clicked and sometimes it annoying, as it distracts while reading an email.
FYI theirs a lot of space in yahoo site where the ads can be put or visible to users. And it also questions the safety and security of a user who's part of yahoo mail.

Date of experience: May 12, 2019
Alaska
1 review
0 helpful votes
Follow Michael Y.
Unfollow Michael Y.
Send Message
Share Review
Report Review

Long time user
May 14, 2020

Have enjoyed Yahoo email and yahoo search engine since they were number one in the field. And I caddied for chief yahoo Jerry Yang at the San Francisco Golf Club. His kind appreciation of my venture into Silicon Valley business during the dotcom meltdown buying used cell phones for resale has inspired me to this day.

Date of experience: May 12, 2020
Massachusetts
1 review
0 helpful votes
Follow Amy S.
Unfollow Amy S.
Send Message
Share Review
Report Review

One day last week, I noticed I had only a few emails in my inbox. I checked and I had nothing before the new year. I filed a complaint through their system, in which I had to claim that I mistakenly deleted my emails. They restored all my emails back to 1998 BUT none from 2019. They claim they're not available. REALLY!

Date of experience: January 13, 2020
India
1 review
1 helpful vote
Follow Paul L.
Unfollow Paul L.
Send Message
Share Review
Report Review

Yahoo! Mail is one of the oldest web-based email programs and remains one of the best. It is powerful, fast, easy to use and everything works. It has the best customer support *******277 team who resolve every single query faced by their loyal customers. It also works on almost any computer platform, including mobile, and comes with more storage space than any normal user could use. Although each message and the sum of all attachments added cannot exceed 25 MB.

Yahoo! Mail is really useful when you have multiple email accounts. You can access POP and IMAP accounts, and you can even forward mail to another account.

Yahoo! Mail can also automatically block spam, but it does not do so perfectly. Often, spam arrives and sometimes even marks a legitimate email as spam. But it also comes with custom spam filters, and users can block specific email addresses.

Yahoo! Mail also has cutting-edge security features, as well as automatic virus scanning.

Date of experience: July 24, 2019
India
5 reviews
6 helpful votes
Follow Luis r.
Unfollow Luis r.
Send Message
Share Review
Report Review

The second most mail used by the most of the people in the world. This mail Id has been mainly used in the business personalities, those who are all working in a high position in a firm will have this mail Id as they can get the regular day to day and hourly update about the happenings in the business world which will be very helpful for the business people to maintain their growth level at a high rate.

Date of experience: September 20, 2014
Illinois
5 reviews
4 helpful votes
Follow Ales H.
Unfollow Ales H.
Send Message
Share Review
Report Review

I love yahoo mail
June 13, 2014

I love yahoo mail. Love the layout and easy to navigate I like it better than gmail but there is one thing that I choose to just use gmail instead of yahoomail and thats because yahoomail keeps locking me out of my account. Iv made countless accounts and ill type in my password and its not the right password but it is i have the same password for all of my accounts so i dont forget them and it locks me out. Wtf yahoo! Im guessing they may have an issue with account hackers or something thats the only guess i could have. Oh well i guess.

Date of experience: June 13, 2014
California
4 reviews
0 helpful votes
Follow Robert F.
Unfollow Robert F.
Send Message
Share Review
Report Review

I have been using yahoo mail for some years now, I think it is very well put together. So I give it 4 Star Rating.

Date of experience: April 16, 2016
California
22 reviews
75 helpful votes
Follow Elizabeth I.
Unfollow Elizabeth I.
Send Message
Share Review
Report Review

Browser beware.
For safety's sake I would leave no personal info on any emails. Delete, delete and delete often.

Date of experience: September 27, 2016

Overview

The overall reputation of the company is markedly negative, with numerous customers expressing frustration over a decline in service quality and user experience. Many users report difficulties with account access, complicated navigation, and inadequate spam filtering, leading to a sense of frustration and dissatisfaction. Customer service is frequently described as unhelpful, with claims of being pressured into purchasing premium support for basic assistance. While some users acknowledge the effectiveness of the spam filter, the overwhelming sentiment indicates a growing discontent with the platform, prompting many to consider switching to alternative email services.

This summary is generated by AI, based on text from customer reviews

service
57
value
51
shipping
18
returns
19
quality
46