Macy's

I ordered from this awful website. Your package doesn't arrive and the custom service doesn't help you with anything. I keep getting the answer "We are looking for your package" since 3 weeks and nothing is happening. Im not getting my money and Im not getting my package. Don't buy from this website.

Ordered a grill from Macy's and discovered after 2+ hours of putting it together that it had a big dent in the lid that caused the thermometer not to be flush. When I called them they told me to return it and they would ship a new one. Even if I wanted to take it apart and put together a new one there is no way I could get all the pieces back in the box. Asked if they would ship a new one and I would swap the lids and they refused. I ended up calling the manufacturer who by contrast was incredibly helpful and shipped a new lid right away. The only good thing I can say about Macy's is the price was good and I didn't have to wait long to get a rep on the phone. Overall bad experience, not customer-oriented. Will avoid Macy's in the future.

I bought two things, and one was a $14.89 lip balm. The lip balm was out of stock that time, and they assured me they would pay me back. Ridiculously I had to call them 10 times, each time they said I'll will get refunded. Since it was the time of COVID I was understanding and did not bother to leave a review. But I called now, and they told me that there's nothing they can do since it's no longer in the system. I said I have all the receipts and proof, but it doesn't matter. I know it's $14.89, but it is the principle of the matter.

Photo attached: this is the message you will always get. I've been getting these messages since COVID.

I have bought an expensive office chair from Macy's and it is turned very poor quality, made in China, 100% fake chair.
The most important thing is that they are not posting my review on their website because i am mad and pissed, the chair price i paid was $380 and amazan sells the same for $50, i mean not exactly the same but definitely the same quality for way more reasonable price.
It is not Serta people it is chinese fake

This is a review of Macys policy of not giving you a bag. Just no. Saw the employee come out of the store with my eight item of clothing order in her arms; no wrappings of any kind. Macys is trying to kill itself. Bags keep things cleaner as opposed to having things loose in a car. I intended to try on and return items that didn't suit me. Clean new bags help in many ways.

I also received an email that omitted where to go to pick up a curbside pick up order. It detailed where to get an in store pick up order so I went there thinking it must be the same. It wasn't.

Due to all that I got distracted and over-stressed and cursed Macys. It's truly trying to put itself out of business. Shame on them.

Macy's stores have average to top quality merchandise. The coupons are almost always only accepted if you have a charge card. Coupons seldom accepted by check or cash. The Customer Service is by phone and the worst. The Customer Representatives speak little and understand little English. I've been misunderstood and given incorrect information effecting my credit card. I have cut up my credit card. Dealing with Customer Service Repreps that don't know what they are doing isn't worth it.

Ordered online using Macy's card. Had receipts. Returned within 2 weeks to customer service desk in the store. Refunded less than I paid even though I did not use and Star Rewards on the purchase - customer service said since my purchase "earned" star rewards they were deleting value of those awards from refund. So I earned rewards towards a future purchase and in case I use them, Macy's deducted the value of those rewards I MIGHT use but DIDN'T from them refund. This is second time this happened. First time I demanded to see manager and 20 minutes later they did a "workaround " to get me full refund. Didn't have time for it this time. Was only $2 but still - I followed Macy's return rules. Had all receipts and returned ontime. I should get back what I paid! Never again ordering online from Macy's. They've lost my business for good!

I ordered two skillets and received one. I have tried to seek satisfaction twice, nothing has been done. They do not stand behind their sales. I recently ordered towels to give as a gift and paid extra for early delivery. They are NOT mailing them to arrive on time, however Macy's has not refunded the money I paid for earlier delivery. This company obviously does not care about customer service.

Bought online a pair of earrings for my wife at $650.00 ($1,600 retail supposedly)when they arrived they were inside a zip lock bag like the one you would buy a pound of ham from the deli. Apparently Macys is too cheap and disrespectful to their customers to at least put them in a, 25 cent cardboard box. I left an email to Macys customer non service days ago and all I hear are crickets. I was in their store in the Freehold mall and was surprised at the sparse stock and condition of the store stock. Macys at one time was an elite store but no longer now they have fallen into the discount store venue. I have had a Macys card since 1985 and think it is time to close the useless account. Save your money and aggravation avoid Macys

Macy's is the what now I love for buying clothes online. It's became my first preference for online shopping. I just gave it a shot and it worked all fine. I had a doubt on a certain dress and just sent a message to the customer service. They came back very fast and answered all my questions politely. The payment process went perfect and the order placed successfully. The price is somewhat high but the quality and service is value for your money. Just loved the dress and I recommend it for all. Thumbs up!

An order got canceled because it was sold out. I paid some of it with a gift card and the rest was charged to my credit card. They said the refund would go back to the gift card. However, the balance is zero. I reached out to customer support. They are a nightmare as none of them know how to do their job. Nothing was resolved and the customer reps lied to me. There is still no resolution. Macy's does not care about their customers. Avoid them at all cost.

I have made the choice not to shop at Nordstrom's after a nasty experience in attempting to purchase display boots (that looked worn and broken in) along with a "snobbier-than-thou" attitude from Nordstrom. All of which put me back into the arms of my first love, Macy's. I have never had a problem returning and item, even online purchases and never had a problem with them replacing a defective product. Still number one in my book.

I purchased Karen Scott comfort pull on sports pants. I was amazed! The quality is outstanding, the fit is perfect and the price is beyond reasonable. I ordered online and got my purchase quickly. Great product at a great price.

Will never, ever, ever purchase furniture from Macy's again. Or anything else for that matter! The company is committing downright fraud in my opinion. Not honoring online offers, not sending items, or sending incorrect items with no way to return them. It's just deplorable. No way to resolve issues, and Customer Service simply LIES to you over chat or over the phone!