Russell M.

Had a problem with our Whirlpool Frig. Lights. Ordered a light control board as per numerous suggestions. The one I received was faulty. I called the customer service expecting a song and a dance on why they could not credit my acct. For the item. I could not believe how great the customer service agent was. ( Wish I had remembered his name). Not only did he set up the credit but also had the answer to my problem for the lights. He said he has comer across this problem quite a few times and it has been the light in the freezer. He ordered it and when I installed it the problem was solved. Wish all companies had such competent and knowledgeable agents. Would give ten stars if that were an option.

I have a 2007 Ford Explorer and thought it was time to replace the starter since my wife is disabled and I did want to take the chance of getting stuck somewhere. On 6/16/19 I purchased a new Motorcraft starter from Rock auto. Several months later we were 106 miles away from home and the starter failed too start. I had to pay for a tow new starter and the core otherwise we were stuck. Upon getting home I emailed the Rock NON customer service and were emailed to send it back, partially at my own expense, for a replacement. If I had not bought a new starter I would still be stuck but apparently Rock auto NON customer service could care less.On 2/28/20 I received an email from Rock auto NON customer service the starter had been delivered. I do not know where it was delivered to but not to me.So if I had relied on Rock auto non customer service my wife and myself would still be stuck 106 miles from home. I had also purchased a. Motorcraft front hub assembly on 1/20/20 and had it installed on the same date as the breakdown. The mechanic called and said after driving two tenths of a mile the bearing is no good as it is very loose. I had to now pay for the mechanic to purchase another hub assembly, the labor and the return of the defective part. At this point I am out $750 due to Rock auto apparently buying parts that are seconds. I guess that is how they sell lower than stores. Rock auto should use some of their TV advertising to create some sort of useful customer service. BEWARE OF APPARENTLY SECONDS BEING SOLD BY ROCK AUTO AND THE COMPLETE LACK OF ANY CUSTOMER SERVICE. I called the number on the web and the message stated "WE do not provide provide any phone customer service". I would give no stars but that was not an option

Bought online a pair of earrings for my wife at $650.00 ($1,600 retail supposedly)when they arrived they were inside a zip lock bag like the one you would buy a pound of ham from the deli. Apparently Macys is too cheap and disrespectful to their customers to at least put them in a, 25 cent cardboard box. I left an email to Macys customer non service days ago and all I hear are crickets. I was in their store in the Freehold mall and was surprised at the sparse stock and condition of the store stock. Macys at one time was an elite store but no longer now they have fallen into the discount store venue. I have had a Macys card since 1985 and think it is time to close the useless account. Save your money and aggravation avoid Macys