Macorner

Macorner Scammed me. I placed an order for a Valentine's Day gift on January 24,2025. After I placed my order a week later I went back to the Macorner.com website to check the status because I didn't see any email notifications about my order. I could not find my order on the website so I sent them an email. A few days later I began to see email traffic and a response to my inquiry. It's been 18 days and they still have not shipped my order from China. Valentine's Day is in 3 days. So much for me shopping early. What a waste.

I ordered a gift from Macorner and received an email saying it was delivered to my mailbox. My mailbox can only be opened by key by my husband or me. The item was NOT delivered, yet Macorner has not apologized or offered a refund. I am FURIOUS.I have now exchanged three emails with their "customer service" and made ZERO progress in fixing this.

Took three weeks to get it. Looks like cheap stickers on a glass and it got scratched when I was giving to my husband. Can tell they're not going to last long. Don't waste your money.

Don't order from here. It takes forever to get your order. Like $18 for a 3.5 in christmas ornament not worth it. Quality inadequate. Will never buy from here again.

I ordered a pillow as a gift the 7th of December and as of today December 30th I still have not received it. I do not feel as I have recourse to get my money back and am feeling quite ripped off.

I ordered an $85 blanket after my daughter lost a pet. One of the pictures were off centered and the company refused to replace the blanket without me paying another $35.

They advertise acrylic Christmas tree ornaments with names you select and LED lights. The lights pictured on the tree are regular lights. This leads you to believe when they say LED lights that the lights on the tree light up. They don't.
I would have never paid $26+ for a 3-inch acrylic ornament.
I emailed them and they said:
Upon review, I can see the product that you received is not far different from the description.
In this case, we really appreciate if you sympathetically acknowledge that we mention "Led Lights" in the phrase Christmas Tree With Family Names And Led Lights - Personalized Acrylic Ornament as the tiny led lights decoration on the Xmas tree made in acrylic plastic.

I don't recommend.

I ordered in early August and should have received my order on Aug. 28th. 3 weeks later I contacted them to see where my order was. They said they had sent it to an old address of mine, they stated that's what I input in the order form, however, I had taken a screenshot when I placed the order and clearly the address was correct. Then they said for more money they could reship it?! Of course, more money for something I haven't received for an error that wasn't mine. This is purposefully done.
I sent them my screenshot and asked for a refund, they said I don't qualify due to the incorrect address. I've read several times of them doing this now, it's what they do to keep your money and give you nothing.
They are clearly a SCAM.

I ordered 2 tumblers for my sister's. The order came to $71 with shipping. They never shipped in 3 weeks. The customer service is horrible. I reached out too them several times and 4 days later, get a generic response about manufacturing and shipping process, which they don't adhere to. I finally got them to cancel my order, which they tell me takes 5-7 business days. I don't expect to get it. This company is a scam.

I ordered 10 Christmas ornaments for family in memory of my parents who have passed. I mistakenly ordered 3 of the ornaments (duplicates) in a larger size. I sent 5-6 emails to see if customer service would work with me to reorder the ornaments at a discount or without shipping charges. There were significant delays in response and then finally received a response that they would not extend any courtesy discount despite their posted policy of replacing any item if customer is not fully satisfied. I reordered the replacement ornaments at full price and I am a dissatisfied customer!

Placed my ordered in November now its mid December and it hasn't even shipped. I have received more spam email from them than any other site ever. To order more $#*! of course yet I still haven't even gotten a produced product. Nothing. F thus place. 3 weeks to print out a simple ornament. Hooe your business goes under. You suck

This company is deceptive, shows on their website they are located in CA, USA but they are actually in China. Their site before ordering tells you the item delivery date being apprx 2 weeks until your order ships then it changes to a month or more before you get it. They also say you have 2 days to cancel but you have no idea you are being deceived until they "ship" the item and it shows coming from China, then its too late to cancel. Now OVER a month later I still have not received my order! Don't order with this scam China company.

UPDATE: The company response is BS. They did send me a follow up email letting me know they won't refund my order because it was "custom". BS of a company, don't do business with them.

Unfulfilled Memorial Plaque Order: A Disappointing Experience
In November, I lost my children's father and wanted to memorialize him with personalized plaques. I ordered six of them, each with a picture of the recently deceased family member, spending over $200 on this thoughtful gesture. The order was supposed to arrive before Christmas, but I never received anything. This experience has been disappointing and hurtful, especially during a time of grief. I urge Macorner to take responsibility and make sure other customers do not have to experience similar hardships.

I ordered a belt 3 weeks ago and still no email on confirmation of when it will arrive. If I'd know it was going to be close to a month on shipping I would have never ordered. If I even receive the product

This company is a scam. I ordered a personalized sweater on 11/22 finally on 12/6 I received an email a table was created for shipping with tracking information. The tracking states waiting for merchandise from vendor. It is now 12/ 20 amd multiple emails back and for as there is no phone number for this company and they will not refund me and keep telling me tracking MIGHT be wrong and wait 3-5days after shipping for item. How can I wait when they never shipped item. Multiple requests for my refund with no resolution. Going through PayPal to get my money back. Please don't order anything from this company.

Ordered on December 1, promised on December 12, as of today (December 17) my item nor delivered. At almost $70 for 4 plastic ornaments this is unacceptable.

Your order is on its way
You'll receive updates on its progress.

Estimated delivery date: December 12

Sent pictureto be put on blanket wheni got it it was horrible couldn't even see my parents face ask for refund they won't give it I will never recommend this company to use ever and I will be posting picture of item received so people can see what a horrible job that they do.picture I sent crap I got in mail.

Worse company. Ordered 2 custom gifts at the end of November with a promised delivery date before Christmas. On December 20th I received an email apologizing that the gift was lost in transit and that they would be sending another order and would provide tracking. I responded by saying that I needed the gifts before December 23rd as we would be leaving to go out of town. No answer. I received the tracking information and on December 23rd before leaving the tracking information still showed it was still in California. It had not moved. I finally received a response and the package was delivered in December 29th. That's 4 weeks after I placed the order. Terrible company. Never again!

I could not review my order before sending. Sent/Submitted any way. This is when I saw 2 people were omitted from my personalized ornament. My fault. "Contact us" - 2 hour window to edit or cancel. Site would not allow me to edit, so I cancelled. WITHIN 5 MIN! A few hours later, I got an email stating my order was received & being processed, $ taken from my PayPal account! No customer service info / phone # to be found, no matter where I looked or googled.$161.97