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MAC Cosmetics Reviews Summary
The company enjoys a strong reputation for its high-quality products, particularly its iconic lipsticks and foundations, which many customers praise for their performance and variety. However, significant concerns arise regarding customer service, with frequent complaints about product defects, order fulfillment issues, and inadequate support during returns. Customers express frustration over lengthy wait times for assistance and lack of follow-up on inquiries. While the brand's premium quality is acknowledged, these service-related challenges may deter potential buyers and impact overall customer loyalty. Addressing these operational shortcomings could enhance customer satisfaction and retention.
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I bought a pair of sunglasses that looked amazing. They were very high quality and really cheap. You can't beat it for the price! Waiting a little bit longer for shipping is worth it for the discounted prices!
The customer service is TERRIBLE. My order has been in process a week. I have tried cancelling the order 4 times and they keep saying it will be done in two business days ok its been 7 and still in processing and not canceled. I will never as long as I am living order anything with this company again. The worst ever...
I love Mac. Products. All their products are great. The lipsticks and lip-liners are great, especially the matte lipsticks, they stay on forever. I have very very pale skin, so I have always had trouble with foundation. I finally decided to use Mac Studio Fix in NW10, which I think is the lightest shade they have. Anyway, it stays on all day and it has a powder finish so I do not have to spend money on a pressed powder. I use to wear L'Oreal True Match, but I would have to wear the liquid foundation and the pressed powder to achieve the look that Mac gives me in one product. And since I had to purchase those two L'Oreal products about every five weeks, it'd end up being about $25 all together. However, with Mac, the foundation I get is only $27, and it lasts wayyyyy longer! I've had a bottle of the Mac foundation since April, and its not even half way gone. A little goes a very long way. I love Mac.
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A great choice, very loyal price and easy to navigate site. What else a customer needs?
Thanks for jently shipping of my order!)) I will come back for more!
Products are awsome... I used many of these... Lovely and amazing... But need to work on price... Have high rates...
I was always admiring the makeups professionals create. After purchasing my first MAC cosmetics products, somehow it became easier. The eyeshadows blend very easily but are still full of pigment. Now I can finally create the looks I keep seeing on Instagram.
Max cosmetics are a must have for every classic lady. Believe me or not, Mac products are of very high quality. After using the powder and lipsticks, I haven't seen any other with the same quality. Thumbs up to MAC Cosmetics for the great job they are doing to keep women ever glowing.
Cosmetic is just like the full package of a woman beauty... it showcase another looks of a woman... and it gives her more peanag
What could anybody say? Of course, these are the best products ever. I bought two matte lipsticks and I am going gaga over it. I just love Mac!
Mac is the best cosmetic in town, I move their lipstick and I am proud to say I only use Mac matte lipstick. I only need to apply it once in a day and iam good to go for 8 to 10hours. Best quality ever.
I just love Mac Powder Kiss Lipstick. It's texture is amazing very light weight and hydrating. "Mull it over"and "devoted to chilli" are my favourite.
I find mac cosmetics ok but not quite expensive. Maybe we could look for alternative items on other local brands but same effectiveness. But ik not clossing my door to try other stuffs from MAc in the near future.
I'm rooting for MAC Cosmetics because of their lip gloss and face powders. They have worked for me exceedingly well than I expected.
Wow. I used there products from last 5 years and its been amazing work on my skin. Their foundations are so amazing, so natural, and so shinny, gives you a cool look.The mac makeup are so nice and very long lasting. Highly recommend this brand... just love it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members