Lyft

I decided to calculate the percentage of what Lyft takes out after the total price of ride. Its bad enough that business is severely slow in Los Angeles County at times plus the overprice gas and car maintenance. How much profit am I really making. Estimate of 25% take home. Interesting, then they make damn near impossible to make bonuses becuz traffic in L. A. is horrible. So my question is, is it really worth it, I thought Uber didnt care about its drivers but apparently Lyft doesnt either.
Signed,
Disappointed Driver

I sent for a Lyft and had 4 different messages one on the way and the last the driver left. I'm standing outside of Forman Mills with my youngest. When I received the driver is here I'm searching and calling him then I received a message in 27 seconds the driver left. I paid almost $20 and Lyft wanna give me back $8.50. How could a business making millions have a need to steal like this. How can the government allow them to have no number for clients.i was so cold I text wrong but I meant I did screenshots the $18.99 Lyft took they only wanna give back $8.50.if they're allowed to do this we all fail ourselves so I'm going to the major station tomorrow to help others fight this. It would've helped if I was able yo speak with somebody about this but there are to many complaints on Lyft and nobody helps people screenshot all they're messages. They even have drivers that dont have their license renewed and having accidents. I personally know about this cause it was my sister thank God I was there to make her get & keep all that info. Lyft how much money is enough for you to loose. The law does not do a good job at keeping citizens safe. Hopefully a lawyer will find this message and reach out to shut them down. They love complaints here but who helps

I had cancelled my accounts months ago and some how it still took my money. Which is theft that's a misdemeanor in the 3rd degree. Then I had to download a zip file just to delete my account. It kept logging me out. It's like the app has been programmed by AI to steal and screw people over. It also wouldn't let me change my primary card because the app knew that the only one that had money. I feel so friggin violated right now I don't know what to do. That almost caused a detrimental effect on our lives. I have a family and that is perverted and messed up. Bro I'll walk anywhere I used to walk through towns. You're bet off on foot

I went on their APP tonight to see how long it would take to get a ride from Summerlin to Mandalay Bay and they had a price of $14.90 and up. Got ready to get a ride and 45 min later and the price had tripled. Wtf, had Uber give me ride for $22
00... Suck it, Lyft!

I've I've been going back-and-forth with lyft. For about a month, I've message them on Messenger. I've emailed customer support. I've even used that phone number that we all know Is no help cause it just tells you to either go on your app or email customer support. I was logged out of my account on my app. And I tried to log back in but it's asking for my Driver's license number. Which I don't have a Driver's license. That is why I'm taking lyfts so I tried putting in my state ID. It wouldn't take it. I contacted them on Messenger and through email. And it's basically gave me the run around. They tell me that I need to give them a screenshot of my tabs in my app. Which again? I tell them I can't open since it logged me out. And it won't let me in unless I have a Driver's license number. Which I don't understand since I'm not driving for a lyft, I'm just a rider. It's been about a month and a 1/2 or a month. And I just gave up and now I'm using Uber.

After I let Lyft give my friend a ride in SF I've been charged 89 cents per month first for about a year. Then 59 cents and various amts below a dollar. Finally after no reply from Lyft I went to my bank to get another debit card Today I'm trying to hv Lyft bring my daughter to my house four blocks away Five times they have asked me if I'm sure because it's very FAR away. And meanwhile. The fare is increasing by two dollars every two min. Finally I gave up and canceled the ride!

I gave my disabled daughter money to use Lyft to take her to a doctor's appt. He said he never got a call to pick anyone up then lied and said he was on his way then said he was taking someone to Tampa and wouldn't be able to pick her up. We guess he made more money on that pick up. If that's not bad enough he had the nerve to charge her credit card as though he came. I had her call the bank IMMEDIATELY to reverse the charge. We will never use Lyft again. Uber is 100% better. Rider beware!

Through out the entire hiring process at a company a person should at least expect that the onboarding process and hireing process would include at least one human interaction. With this company the only way to have a human interaction with someone is to have a medical or legal emergency, clearly as an attempt to cover themself in case of liability. Their live chat service is either automated completly through some Ai chat service or they really don't give any power to the "agents" because all they can do is redirect you to the home page or tell you the issue is on your end, no matter how many things you try on your end. Then if you do somehow navigate yourself through everything and get hired you work by yourself and never have any support from lyft except to request payment from you or block you getting paid. The above description of a company should not be trying to become the forefront of any industry.

I ordered a Lyft at 4:30 pm to get home. It took them 30min to get me a driver that would show up. I had 2 drivers that kept getting further and when I tried to contact them they would drive further. When I tried to contact Lyft support the numbers all hung up on me. It took me 45 min to get home when it was a 15min drive. I also had to get home by 5 which didn't happen. Lyft people are horrible and rude. There is no way to contact Lyft during an emergency and there was no option to request a new driver. To cancel they wanted to charge you. Lyft is horrible and I never recommend taking it.

I needed a ride to the airport ordered in advance scheduled for pick up 4 hours before my flight I got got notifications someone was on their way 10 minutes away a different driver said they were on their way and a third and last one was a minute away then 15 minutes later said my ride was canceled and they still charged me I had to call a cab and made my flight with the grace of God

Lyft drivers changed my address to go nextdoor from where i was, then canceled it, and when i had to redo it it was 2xs the amount they charged me $42 total to go 1.5 miles away, literally 2min drive. Then took me to wrong place and charged me for the mistake. Bottom line its impossible to het in touch with anyone and they dont bother even reviewing charges. No phone number email takes forever amd they never help! LYFT is cheaper than Uber but i would rather pay a few $$ more then not be able to have chsrges corrected if wrong... uber def easier to deal with if mistakes happen... WILL NEVER USE LYFT AGAIN!

LYFT CUSTOMER SERVICE SYSTEMS ARE TERRIBLE, they do not even deserve 1 star. A driver refused to wait a couple of minutes, which left us stranded in the cold and the wind, after dark. Lyft charged me and will not refund the charge. Their customer service options are totally deficient! I now have an unusable credit when I need a refund. They take your money inappropriately and then refuse to give it back = provide a refund. DO NOT USE LYFT, THEY RUN A TERRIBLE OPERATION and HAVE TOTALLY INCOMPETENT COMPUTERIZED SUPPORT. They provide no redress for terrible driver behavior.

I will NEVER use Lyft again! I took a very expensive ride for $35 on 3/4. They proceeded to charge me again for rides that I NEVER took on 3/6 and 3/8! You would think it would be simple to have nonexistent rides refunded. Not with Lyft! When I emailed them, they asked for "proof" even though I had already sent them my banking statement showing the bogus charges! So, I gave more detailed proof as requested. I get a reply from someone named, Seb. Seb said, "I see this needs to be escalated and researched with another department. We will be in touch at a later date". WHAT?! What kind of a response is that? So fine, whatever, I waited. Then today they charged me AGAIN! I contact them again and tell them that my $35 ride has now cost me $140 and they are still charging! I get this reply, "We see that issue is currently being investigated. You will be notified when we have resolved the issue. Take care!" Completely unacceptable on every level! I tried to remove all of my payments from the Lyft app so they can't continue to charge bogus, nonexistent rides. I can't delete any of my payments. You used to be able to but not anymore. So they can keep tacking on charges and "investigating" but that is costing me money that I don't have to spare! I am livid! And, I am not letting this go until every last penny is refunded!

On June 16th, 2023, I requested a Lyft from home to the Medical Clinic. Unfortunately, on the return trip, I accidentally left my phone in the Lyft driver's vehicle. I contacted Lyft support for help, but they didn't do anything about items left behind. I was hoping that the Lyft driver, Caleb, would return the phone, but he didn't. Please be aware of this Lyft driver, Caleb, he is a thief and drives a four-door blue vehicle who services Orange County, CA.

I travel a lot for work and in the past, I used Uber frequently but stopped using them because they failed to pick me up twice (going to the airport). So I started using Lyft, I really liked their app and their promptness in picking me up but out of the 30 times I have used them, in the last few months I have been severely overcharged. My history shows around $52 - $58 (including tip) for the exact same ride from the airport to my house because I always pick out my "Usual Ride" (which is always the cheapest on the list) but once in August, when I automatically tipped the driver 20%, the total came up $110.54 (a 230% hike from my "Usual Ride" quote)! Then last week, same ride, same airport, I pick out my "Usual Ride", comes up with economy car $48, I get home, go to tip the driver and bam, I got charged 107.93 (225% more than quoted). If you are headstrong enough to track down the complaint line for Lyft be prepared to come equipped with an Astronomer, Geologist, and several current events analysts because 'due to the position of the sun and moon on that night, with the known gps coordinates and day of the week... unfortunately, we decided that what we did to you is justified!' Good luck!
It is now cheaper to drive my vehicle to the park n ride and pay that price. So if you continue to use these services, take a screen shot of the car of your choice and hire an attorney because when they want to screw you, they come up with some bad BS to do it! (driver's are awesome though).
Bye Lyft!

I purchased a $50 digital gift card for my son. He never received it. After a week of no response from multiple emails to the company, I accepted the reality that I had been robbed by Lyft.