Lyft

On the most recent ride, I selected a standard ride and chose to wait. The initial cost estimate was shown as below $60. After the car arrived, the price jumped to over $100 without notifying me on the app or any explanations. I saw that only when I scroll the app quite down to the end. I've been taking the same route multiple times at different times of the day, including peak hours, during the past few months. This particular ride was taken during the mid-day on Friday, which was not at peak hours at all. In the end, this ride was 40% or more higher than any of my previous rides.

Lyft does not provide a customer service phone number, so I filled a form on their website to dispute the charge. They replied the email very very slow, usually took a few days to send a reply, and they always repeated the same line: "I reviewed your ride and can confirm that you were not overcharged. " After I sent my last email with the copies of all my past ride on the same route and asked for their explanation why 40% higher is not overcharged 7 days ago, they never replied to me anymore.

So I learned that lyft can charge you any amount of money with a lousy excuse that "you were not overcharged", and they do not provide a way for you to talk to them. So as a customer, we are doomed.

It's a really awful experience, and I will never ride Lyft again. And I will share this with all my friends and my social network.

Sorry, but if your truly trying to make money this
Isn't the company for you. I literally spent 9 hours driving my own car today. I picked up a total of 17 people and I was only given $154.62. I had to fill up my car two times so take home money was $100 instead of $154.62. ALSO WHEN YOU GET CLIENTS YOUR NOT ABLE TO SEE WHERE YOU ARE GOING OR POSSIBLY HOW MUCH YOUR MAKING. You have to take whatever they give you. AND OF ALL THE 17 PPL I PICKED UP TODAY ONLY 5 OF THEM GAVE A TIP.
I guess ppl think my gas and wear and tear on my car is free? The only people who make money is Lyft, not the drivers.

Do not use the driver Blue (Asian man) from Anaheim Ca. He pick up my granddaughter in early morning to take her Honor Class at 6 am. For a 20.00 dollar ride She recieved a text at school telling her they were charging her 80.00 for a water spill my granddaughter never had any type of liquid on her it came from a person name Kaye Lyft support staff In the text showed a seat with a long amount of water spilled Then she says The driver also provided Anecdotal Evidence. Meaning of ANECDOTAL means not necessarily True or Reliable This still on going

If you schedule a ride and need to cancel it, I would love to know how it was done. If you google the directions on the "how to" it doesn't work when you can't find it. The night before my scheduled ride I tried to cancel it. I couldn't find it in the app. I did not get a text or email confirmation. I thought something went wrong and I didn't schedule it as I thought. It wasn't until I got a notification that my driver was on the way that I realized it was indeed scheduled. I was charged the $10 cancellation fee and they have done a good job at making it impossible to dispute it.

I have been driving for Lyft for a month. The last passenger I had today puck in the car and it smelled awful. Instinctively I started cleaning the car (removing the trace and try to dry it a bit) then I contacted the support line in 15 minutes of the time of the incident. They insisted to get 2 photos of the damage that I have already cleaned. And because I couldn't provide the 2 photos I had to clean the car from my pocket, I requested to contact the client, wouldn't that be more reliable than 2 photos? And if the photos are very important why don't they put a tutorial for the new people about the procedures? They aren't advocates of the drivers.
Lyft: it is the drivers that make you survive! No drivers no service no clients! If that was a prestigious entity they would have found a solution and it is pretty easy to find a solution. You get a net profit 3 times what you pay me! John Y.

The worst service I have ever used. I have only used this service when uber has surged, and I regret ever trying it. 85% of the time I try to call for a ride the driver calls me and tells me to cancel it because he/she doesn't want to do it. I've had driver who have been very rude to me, drivers who do not speak one word of English, and drivers who amaze me that even have a drivers license. I have used over 15 times hoping that I have been getting fulkes but it comtinues to prove me wrong. Will never use again, deleting the app.

I was overcharged by Lyft today. They had me charged for 117 mi when it was only 58 MI. I have requested a call back and everything to no response. What can I do please help

At terrania resort. Requested uber but no uber in area so I decided to try lyft. I requested a car and it came in 4 minutes and I exained to driver I am on the other side of the hotel, so it will take 3-4 minutes for me to get to entrance. She said "no problem!" I get to her and she says - sorry I now have another passenger! Now I have to wait 15 minutes for another driver! I travel a lot and have never had a problem with uber! Really disappointed and angry.

They charged me $49.00 for a 6 mile trip. I've used Lyft often and the trip has always been less than $20.00
They are pure thieves, and need to be sued!

Add 0 star for lyft. Riders not happy because driver hate lyft and hate lyft customers.

Someone mess outside off my car and lyft payme 0 dolar nothing and lyft riders want respect? Comon its not acceptable if i clean this mess by my self with my hands i wont respect to lyft riders

I canceled a ride 2 minutes after requesting because after 2 minutes the driver wasn't moving towards my direction so I decided to cancel and was forced to be charged $3.5 so I automatically went into the app to dispute the cancellation fees and they gave me a ride credit for that. Then the following morning I requested a ride and the charge was $17.43 and I get to my destination and tried to see if my ride credit was applied to my bill to find out that they said that my ride was $20 minus $3.5 so I'm still paying $17.43 they actually didn't apply that to my ride and tell me that my ride was $20 which I never seen since the beginning of the request. IT SHOULD BE $17.43 - $3.5

I have been with Lyft for over 4 years. I have a Rating of a 5-star customer. I run a business in Florida, and I am highly upset that my last ride I did not tip because of several reasons. The driver before him got lost and never answered my messages on where he was at several times and then drove off but still charged me anyways. When I wrote a bad review on both of these drivers. One of them made false accusations and now they deactivated my account. Be AWARE OF THIS SHADDY COMPANY.

Most of Americans people are hypocrites
They keep using Lyft and Uber and both companies are criminal Zionists abusing drivers and stealing from them With proves and even 4 judge in california were against the both criminal companies. Blame the $#*!ed Americans who are giving them business and if you support a criminal abusing other people means you are a criminal

1) Dont believe in the "$50 first ride promo"! It's a lie! They gave me $5 and when I claimed the discount, the app said I have already used (obs: in my first ride). The same happened when somebody took my code to earn discount.

2) Abusive cancelation fees! When the driver said to cancel the ride becauser I couldnt go with lugagge (a small one) in the "lyne", they charged me $5 (for a $4 trip).

3) The app opens everytime that you try to use google maps, without showing the traject that you're looking for!

I had a driver that said I only had one stop and I clearly had two and I even showed it to her and she was like no no it doesn't show that I was so Aggravated and I just want a refund from Lyft because this isn't right. I had to pay for another ride to get to my destination Awful

When I first started using Lyft it was cool, lately, as in the last 2 weeks it's been HORRIBLE. I have been double charged for rides because they revert to my card on file even though I have Lyft cash. There IS NO customer service. Everything is in the app and all the issues are generic and useless. The last 2 rides I had to direct the driver because he didn't know The City. Lyft has lost me as a rider. I'm going to use up this Lyft cash and THAT'S IT. WTF LYFT?

Jacksonville airport. 11 pm call for a car. Hour and a half later app said 3 different times driver was on the way. No drivers showed up. Finally took a cab. Will never use Lyft again