LyftReviews 908

I was scammed in Atlanta, GA on September 4th, 2021. The scam is when drivers come just close enough to the pick up area to start the 5 min timer, make no contact until about 5-10 seconds remaining, then send one text like "Where are you?" Then before you can respond the time runs out and they collect a "no-show" fee. Mind you, they will not respond to any call or text within that 5 mins while you are trying to contact them. But when they send that last second "Where are you?" text, it makes it appear as though they tried to reach you and failed. This happened to my boyfriend twice within 10 mins where in one of them, we watched the car icon literally drive away from our area when we tried to contact him. Then, I decided to try and it happened to me. I could see the car icon was nearby but he just went and parked in the huge parking lot of cars to run down the time and we didn't have time to search every license plate to find him. I called and texted several times with no response. $6 later, I finally got a ride with my 2nd attempt. I asked the driver about the scam and he openly admitted that he does that often himself if he doesn't like the way the customer looks or he just doesn't want to make the drive. I reported this to Lyft immediately while in the 2nd Lyft. I never got a response. I just looked into again today October 23,2021. I looked through my inbox to see if I had missed it or something. I went in the app to try to find my report and it was no where to be found. I then contacted them through the message system and re explained it all just to be told that the charge was correct and if I can't show up to my ride within 5 mins then the driver gets rightfully compensated. #1 I have NEVER missed my ride. EVER. #2 I used to drive for Lyft. I still have a 5.0 rating on my profile. All the "customer service" would need to do is look at the messages and call attempts between myself and that scam driver in the app to see what I am saying is true and even look at his profile for a pattern. But no. Blame the customer. That's the answer. I'll be using Uber from now on.

Lyft left me stranded for 6 hours 3 times now. Most recently on 10/23/21. I waited for 6 hours on a ride that never came. The police were called and asked me why I was standing around for all that time and that I had to get off the property. So I had to call a cab company to give me a ride home. 100 more dollars for the cab. Thank you Lyft for stranding me 3 times now. What a pleasant ride

If you buy a gift card with Lyft and not using a credit card they will hold your funds and lock your account if you don't tip a driver a so-called driver they assume you should have tipped I guess service sucks

So Lyft don't do nothing for there driver's they littleraly do everything they can not to help you and don't care if passangers bring beer into your car and get it all over the place and when trying to contact them about it right when it happens they littleraly ignore me and got everything they asked for that night and told me to wait. For an email for this ignorant person to tell me to ***" off pretty much because I took one pic. Instead of 2 and was concerned about cleaning it. Uo and. Gettimg the ipend containers out of my car before some or a cop seen what I was doing but no Lyft exspects me to risk going to jail and leave it like it was for there damn pictures very very pathetic company

I travel a lot for work and in the past, I used Uber frequently but stopped using them because they failed to pick me up twice (going to the airport). So I started using Lyft, I really liked their app and their promptness in picking me up but out of the 30 times I have used them, in the last few months I have been severely overcharged. My history shows around $52 - $58 (including tip) for the exact same ride from the airport to my house because I always pick out my "Usual Ride" (which is always the cheapest on the list) but once in August, when I automatically tipped the driver 20%, the total came up $110.54 (a 230% hike from my "Usual Ride" quote)! Then last week, same ride, same airport, I pick out my "Usual Ride", comes up with economy car $48, I get home, go to tip the driver and bam, I got charged 107.93 (225% more than quoted). If you are headstrong enough to track down the complaint line for Lyft be prepared to come equipped with an Astronomer, Geologist, and several current events analysts because 'due to the position of the sun and moon on that night, with the known gps coordinates and day of the week... unfortunately, we decided that what we did to you is justified!' Good luck!
It is now cheaper to drive my vehicle to the park n ride and pay that price. So if you continue to use these services, take a screen shot of the car of your choice and hire an attorney because when they want to screw you, they come up with some bad BS to do it! (driver's are awesome though).
Bye Lyft!

This is a fraud and they are taking money out my account the drivers are untrustworthy they lie about messes being in the car when there is not anything and they take money from out of your account

Do not use the driver Blue (Asian man) from Anaheim Ca. He pick up my granddaughter in early morning to take her Honor Class at 6 am. For a 20.00 dollar ride She recieved a text at school telling her they were charging her 80.00 for a water spill my granddaughter never had any type of liquid on her it came from a person name Kaye Lyft support staff In the text showed a seat with a long amount of water spilled Then she says The driver also provided Anecdotal Evidence. Meaning of ANECDOTAL means not necessarily True or Reliable This still on going

I was online in the Lyft application for 29 hours in my first week and was paid $351.15. I also received tips in the amount of $46.38. However, I incurred a gasoline expense in the amount of $167.36 driving a 2008 Suzuki SUV with a six cylinder engine. If I subtract the $167 gasoline expense from the $351 that Lyft paid me, I earned $184 for a 29 hour work week or $6.34 per hour. However, I didn't earn $6.34 per hour because I paid for the automobile, the maintenance on the vehicle, and the insurance and it is therefore impossible to know how much less than $6.34 per hour I actually earned. Furthermore, it is entirely possible that I actually worked for free and may have even paid Lyft to work for them because the automobile is very expensive, the insurance is very expensive, and the maintenance is another significant expense.

The management at Lyft has to be privately laughing at how they successfully con the drivers and riders and the public. And, the U.S. Congress has to be doing the same thing while they argue that they are protecting the public. Right, and they also argue that they are not taking bribes from companies like Lyft and Uber to circumvent the U.S. labor laws.

I have been driving for Lyft for a month. The last passenger I had today puck in the car and it smelled awful. Instinctively I started cleaning the car (removing the trace and try to dry it a bit) then I contacted the support line in 15 minutes of the time of the incident. They insisted to get 2 photos of the damage that I have already cleaned. And because I couldn't provide the 2 photos I had to clean the car from my pocket, I requested to contact the client, wouldn't that be more reliable than 2 photos? And if the photos are very important why don't they put a tutorial for the new people about the procedures? They aren't advocates of the drivers.
Lyft: it is the drivers that make you survive! No drivers no service no clients! If that was a prestigious entity they would have found a solution and it is pretty easy to find a solution. You get a net profit 3 times what you pay me! John Y.

Most of Americans people are hypocrites
They keep using Lyft and Uber and both companies are criminal Zionists abusing drivers and stealing from them With proves and even 4 judge in california were against the both criminal companies. Blame the $#*!ed Americans who are giving them business and if you support a criminal abusing other people means you are a criminal

I reserved a car by lyft in Babylon train station they sent me a text than the car coming in 16 minutes and not text what car and I text back and the answer is you can not respond of this. Then the big Fraud is a Honda Civic 2013 in white and Joel wait for me another 5. Minutes and then he left and I must pay $ 5 extra for the time. This Joel are not in front or behind the Train station! I loose my road test in Happagua and pay a extra 50$ for another car service! For me the BIGGEST $#*! COMPANY EVER. I can not recommend for NOBODY!

The driver picked up somebody else at the site where I was waiting for, they drove the person to fairfax and they charged me for his ride. I sent them a complain and requested a refund. They only refunded me $7. They don't have a phone number to call, no option to speak with anybody.

I recently took a Lyft home from the airport. My driver picked us up, put our suitcases into her trunk. My roommate and I went to the back seats of the car. Sat quietly until we arrived at our destination. The driver then took the suitcases out of her vehicle. Said goodbye to us and went on her way. The next day I get an email with an additional $150 charge on top of my ride fee with the driver complaining of vehicle damage. I strongly believe these were prior marks and she is trying to get money out of it. There was no chance of damages to the exterior of her vehicle being from my ride.

I was sent a code from a current driver to become a new driver. The deal was I would receive $2400 guaranteed for my first 140 rides given in the first 30 days as a new driver. I completed the 140 rides and Lyft should have paid me $1093 for the earnings guarantee. That was on 6/15/21. They've verified I should have been paid but won't pay me siting there's an engineering bug and there are many drivers this has happened to. DON"T TRUST THEM! Said it could take days, months or years to fix. Bad business for a company so desperate for employees. They tried to have security kick me out of the hub even though I had an appointment to be there to deal with the issue.

I was giving good reviews to friends about Lyft but the last few days I have been disappointed. In my opinion if they are no drivers Lyft should at least contact the person and say we don't have drivers and I think you should take another option. But I sat and waited and due to that I got to work late.

Got into a Lyft tonight and the driver admitted he was drinking all night and we were the last ride of the night. We immediately made him stop the car and reported him. Lyft did absolutely nothing and just apologized for the bad ride. This is disgusting. We tried doing the right thing by not drinking and driving yet got into a car with a drunk man. Good job Lyft.

This company should not be in…
This company should not be in business! They don't even deserve one star! Their customer service is full of excuses on why they they operate the way they do. I know not all have had a bad experience, but ours was the worst! When you plan a pick up with lyft a couple days in advance, pay 150.00 for seating at an event, all packed and ready to be picked up, and as the app sends texts "driver on the way" excited about your first lyft experience and event you had planned weeks in advance, and then nobody shows up,,,, well thats why ours was the worst fail from a company. And like I said, the company was full of excuses of why it all happened, and even tried to put it on us, saying, "we sent you a cancellation". Ya they sure did, 50 minutes after our scheduled pick up time. If you don't have more control on how you operate and service your customers, you need not be in business! Never again!

We thought to schedule a ride to the airport would save us time in the early morning to go and catch our flight, they allowed us to schedule and confirmed 15 min window to wait outside, unfortunately while we are in the street waiting, the driver canceled the ride and we had to drive our car to the airport and end up paying almost $300 parking fee at the airport parking since Lyft did not help us at all - if scheduling a ride option does not guarantee the ride, why do you have it in the first place?
Will never use Lyft or even Uber again - it was so stressful...