LyftReviews 909

I see I am not the only 1 who experiences the same situations with Lyft. They take forever to pick up the ride. The drivers cancel mid pick up! It's thee worst of the worst. They do it frequently. 5 different drivers pick and cancel the ride. And Lyft prices is beyond ridiculous. I could call a local taxi and get the same set price as expected. Lyft is getting out of hand.

I was left stranded in sfo airport by Lyft. Followed their instructions (door 4, international terminal, area 14, second curbe) just to see the driver heading for the national arrivals and insisting I was not there (no I was not, I was on the point they requested). In a second call my ride was transferred three times for different drivers (and we are talking about a $130 ride). At that point I just called Uber.

I have proof and know this to be a fact. He was a friend of mine, Lyft and Uber hired a Convicted FELON TO DRIVE FOR THEM. TO PICK UP UR 30YEAR OLD SONS AND DAUGHTERS. THIS MAN WAS MY FRIEND. We were friends until I found out he did 8 years in Federal Prison for hurting a woman

Love using Uber, but decided to check out Lyft because you save a couple of dollars. Horrible experience! Uber is so dependable. Whatever Uber says on the app, estimated time of arrival, etc., is within a minute, always. Stood outside the Smithsonian Museum of natural history, battery dying, booked a ride with Lyft. A message popped up, saying that they booked the ride, but they are "looking for a driver to confirm. Give us one minute." Those messages kept coming and coming and coming, and after 25 minutes, I canceled the trip and booked another. The same thing! Having wasted 45 minutes waiting for a ride I switched to Uber. Should've done that sooner! I've included a photo of me standing in front of the museum, waiting for a ride

I use Lyft regularly. I have over 800 rides and a five star rating. I always schedule my Lyft rides in advance to ensure I am picked up timely and arrive timely to work, meetings etc. The past week Lyft has been scheduling drivers who either cancel last minute or are so far away they end up cancelling due to the distance. Today a 7:20 scheduled ride arrive at 8. Totally unacceptable. I was 40 minutes late for work and had to reschedule a meeting. I reached out to Lyft and they basically told me too bad, but thank you for your business and stay safe. I asked for a credit and they refused. What is the purpose of scheduling in advance and then receive horrible customer service? If I was late for my Lyft driver I would be charged a fee. I guess my time doesn't count. I use Lyft three times a week I would expect better than that.

I was in an unfamiliar city. I ordered a Lyft to the airport. It recommended I walk two blocks with my luggage to "Their" recommended spot! Not the customers! I had no idea which way to walk?! I started walking but did locate their spot! I saw a hotel, I stood in the hotel parking and requested a ride again it told to walk a block and half away with my luggage! I could not be picked up at a location of my choice, not even a hotel! At this point I saw a trolley station nearby I walked for a third time with my luggage. I am currently riding on the trolley for $2 which is $35 less expensive and a pleasant experience.

I requested a lyft May 4, I had no food when entering the driver side of the car. Driver show food on the floor on passenger side of the car. And scribble on the door handle.
My ride was for 5-6mins we made no stops and now Lyft wants to charge me 150.00 for damages.
I sent proof that I did not have any food when I left my house and that I did not ride on the passenger side of the car. The driver clearly can no prove this was me, however I can prove I did not do this but they will not over turn the charges... I am glad I only keep my card open for the charge that it is intended for therefore they did not get to charge my card the 150.00 but have the charge sitting on my account. If I were to request a ride they stated I would need to pay the 150.00 that I am not responsible for. Now that you see that your driver is a liar and he lied that I made this mess, you need to investigate your driver, because clearly he is making false accusations. I gave a 1 star only because there was no way for me to give a negative star

I in advance reserved a ride 2 days prior. My ride never showed up. Used their chat because they don't have customers service phone number to speak with live agents. I've been waiting now over 45 minutes for a response using chat. You all should be ashamed. I had to book another ride and it told me I already had one booked. They told me they didn't see a booked ride from 2 days ago, but their own app told me there was one. I am so upset. My daughter had an appointment that was very important for her treatment. Neither of the drivers showed up.

You book a lyft and it says booked so you wait the 45 minutes only to find out there is no one coming for you. What a $#*!ing joke.

Arrived at Jackson, MS airport at 11:15 PM with no sign of Lyft driver to which I had scheduled a pickup hours before. Our driver (Timothy) cancelled pickup without any explanation leaving us to scramble at 12 AM to get back home. The Lyft app is worthless to customers in this case as you have no way to find someone else to pick you up or warn others of a potential problem. I'm removing the Lyft app and will only use Uber or local taxi service in the future.

I used Lyft a few days ago, they charged for the same ride twice under the name of "2 rides". In other words, they charged again for the two rides I had already paid for a few days later. They ignore my dispute. And currently there is no way to get hold of Lyft in any way shape or form. Lyft double charged for my rides three times now, once every month. Do not have anything to do with this company.

I've been using this company for years and today I left my cell phone in the Lyft and tried to get ahold of someone to find it, I got one email and that's it, nothing from the driver, nothing, horrible company and even worse customer service, they don't care about you all they care about is taking your money.

Reserved Lyft in advance, then went to regular pickup space for drive share in my apartment building at designated time. Received message that driver had arrived, but there's NO WAY to message driver back to ask where he is! So, at 70+ years old and all dressed up for an evening out, we had to run all the way around the block till we found him. Across the SIDE street at the farthest possible distance from either the garage or the main entrance.

I booked a ride through the app. It should have been billed to my lyftpass through work, but it wasn't. I eventually was able to reach customer service and they eventually refunded my ride. A few days later I was charged $15 by the driver for a lost item. I didn't report a lost item and I believe the fee was due to my issue of having the ride refunded. Customer service refused to help and sided with the driver. They closed my chat without offering any help. Terrible experience and they allow fraudulent charges to occur. The lack of customer service is also astonishing. Avoid them if possible.

DONT drive Lyft. Listen to these negative reviews. They're true. They keep 50%-75% of riders fee, scam people w bonus zones that don't work, have no customer support (amongst other negatives)...The only reason I've even partially continued to drive Lyft is for the scheduled rides; however they now managed to screw that up w their so-called update to the scheduled rides screen. It is awful & doesn't work...Pay drivers squat, charge riders tons, app suks. Where is all the $ going, Lyft?!?

I have been using Lyft and have a five star rating as a passenger and I go beyond and above giving great tips. But the problem is that Lyft drivers are not held responsible for dropping bookings. They can just drop you if they don't feel like picking you up. You can be stranded like I am right now trying to get to the airport. I was supposed to be picked up an hour ago. One driver mentioned to me that the way the company pays them is the reason why they choose to not book or drop bookings. I understand the frustration with the company you work for, but if drivers are not reliable, customers will drop the company and nobody benefits.

They said I cancelled a ride which I didn't so Lyft kept trying to charge my card Lyft is so petty they charge me 5 cancelled fee which I didn't cancel and plus 4.82 I will never use Lyft again

If I could give 0 stars
If I could give 0 stars, I would. The 4 a.m. trip to the airport, which I booked the previous day, was canceled without warning less than 20 minutes prior to pick up. Unable to see the trip on the app anymore, it seemingly disappeared with no sign of existence, even though I received clear confirmation an hour prior to agreed upon pick up time. This created a crisis for me and my ability to get a ride to make my flight was compromised. The app continued to request and book random trips (some were not even to the airport) without my knowledge or consent. Not only were these trips (mutiple/redundant) booked automatically without my own confirmation, they were pending at triple the cost of the trip that was booked the previous day. I was never charged a fee for the original booking, so i suspect the cancelation was on the driver's end. It was an extremely traumatic experience that I will NEVER repeat as i will not be using this rideshare service again. I was charged a cancelation fee for the unauthorized trips that were "booked" only moments prior to my original trip's pick up time. They were also booked for the WRONG day & time. I nearly missed my flight and this level of disappointment and disgust for a company exceeds all others to date. I will warn my friends/family about the unreliable and manipulative reality that is this app/company. I'm furious, and as I attempt to delete my account, I'm informed that it will be a lengthy process. I must wait for an email but only after downloading all the data. Only then may i "request" a full deletion. I may contact the bbb, though this such a major company, it likely will be futile.