LyftReviews 908

I hired my mom a lyft and paid for her to be drove to the store and drove back by the same driver. When she come out side from the store to leave the driver was gone. He would not return and she had to pay and hire a second Lyft driver to bring her back home a ride that should have cost $8 round trip ended up costing $32 and we can't get customer service on the phone at all horrible company horrible customer service stick with Uber

Lyft wants to use people to do the dirty work while they make billions. Paying 1.21 per mile no one can make ends meet with pay like that. Prisoners in jail make license plates and they get paid 1.50 per hour. Lyft are all for them selves and push people to drive that you make more not true AT ALL. You don't get paid from the time you leave to pick up passenger only when they get in your car and they may have to go 3 or 4 miles you get 3.64 for that job that may have covered the gas you spent to get there. Your not getting any wheres. But Lyft is laughing at drivers as suckers. They don't respect the drivers or they wouldn't pay such low payouts.

I tried to get a ride home from Marshfield Wisconsin hospital to Curtiss Wi they said charge would be $53,74 They double billed me and no one ever showed up or contacted me. Ended up having to rent a motel room for the night and getting another service that cost almost double of what lyft claimed they were going to charge me to begin with Customer service is a joke No way to contact them except by email and even then they try to give you the rules. Around. Contacted my credit card company and disputed charges for service I never recieved from lyft and being double billed for a ride that never contacted me and failed to show up. I will never again try to use lyft for any reason.

I receive subsidized rides for $2.- Recently I was charged $22.06 for a trip to a hospital for surgery. I tried repeatedly to show Lyft that it overcharged. I proved it to them. But they answered with form responses They didn't listen to me. I'm 67 living in a rest home. On 101/20 I had major surgery. I live on an allowance of$72.80 per month. $ 22.06 is a lot of money for me. Over1/4 of my money for the month. I wrote them at least 6-7 times but to no avail. I wouldn't use Lyft again if my life depended on it. And it did that day of surgery. I'm disputing it with my bank now and I won't give up until it's resolved in my favor. Don't use Lyft.

LYFT is so $#*!ing annoying. I always order my lyft early so i'm not late for work. BUT sometimes it doesn't matter anyways. Because the $#*!ing driver is parked at a royal farms 15 minutes away AND HASNT MOVED In 15 MINUTES I HAVE TO BE AT WORK IN 10 MINUTES. AND THERES NOTHING I CAN DO BUT WAIT FOR THIS DRIVER TO COME. He is parked at a royal farms TWICE as far as my destination is from me. And i can't even schedule another ride/ get my money back. This is such bull$#*! and this happens all the time.

I am officially boycotting LYFT
They charged me a $100 damage fee for a ride my son took home,
Claiming he caused scratches to the leather interior, the photos
They sent immediately after the ride, one of them appears to be daylight
When his ride was at night. They refuse to talk to me other then via email
And refuse to address the daylight photo. They are possibly blaming
My son because he is a teenager and apparently Teen rides are not permitted on their platform yet they make no attempts to deny that service because thousands of parents have been shuttling kids and teens on LYFT for years. So corrupt! Cheats and Liars! Bad Business

My mother in law used to be a loyal customer until today after speaking to Lyft customer service. I was trying to dispute a $5 cancellation fee for a ride that the driver has cancelled without even showing up and trying contacting my mother in law. Lyft claimed that he did show up and it was my mother in law who didn't which is not true at all. Lyft refused to refund the fee. My mother in law had to take a bus instead. My mother in law have been always picked up at that location by other drivers, so some drivers have no problems with finding her. I am not gonna argue anymore of who is right or who is wrong, I am just trying to find an excuse for my mother in law to keep using Lyft service and not paying fees for Lyft non-patient and perhaps dishonest employees actions. We as customers have to be united as businesses become unruly and fighting for their customers anymore and without a proper major feedback many will keep going through the same experience over an over.

Horrible! I normally like lyft but this past week I had to uber because my car didn't have insurance. As we're in the car the guy is acting like he doesn't understand me or where we're going. As I go to get out, I realize I left my CAR keys in his back seat! So I called him, he hung up. I than called Lyft, and it's been 4 days since and they keep saying they have not heard from from the driver and they basically are acting clueless and don't know what they're doing! How are enough NOT able to get ahold of YOUR drivers? Now I don't know what to do. Someone has my car keys and they're not helping.

EVERY TIME I TRY TO RIDE WITH LYFT ITS A SERIOUS PROBLEM, EITHER THE DRIVER IS STARTING THE RIDE BUT NOT ACTUALLY COMING, IM WAITING 20 mins on one driver then ALL OF A SUDDEN SWITCHING TO A 7min AWAY DRIVER, THEY WILL DROP YOU OFF AND NOT COMPLETE THE RIDE, THEY WILL TRY TO GET YOU TO CANCEL AND START ANOTHER RIDE.
I will WALK on TWO toes for THREE days before I EVER recommend or ride with Lyft AGAIN!
I'm so pissed I can't even type correctly. We need a petition to shut this MESS down.

Lyft's customer service team is the worst of any ride-sharing/ taxi company.

Lyft "Support" acknowledged to me via email that my driver's car was in a DANGEROUS condition, putting my life in danger. It as so bad that I even had to shower when I got to my destination as the air-con was broken.

Despite this acknowledgement of negligence, Lyft said they would still charge me the FULL fare, I was not entitled to any refund, full or partial.
In other words, "we are happy to charge you the full amount for completely unsatisfactory service".

Responses from the Lyft "Support" team illustrate that the are uneducated and lack any morals. I'm not sure how these people can sleep at night.

What sort of company operates like this?

Ride with any other company, avoid Lyft.

I had a terrible experience with a lyft driver this morning. I normally dont use the service, I prefer my local cab company but they were not available for me today. My driver Bashar, plate# HKJORDAN in a white mercedes c class, Took forever to pick me up, then I had to chase down his car because he was passing by me at the location, His gps was terribly inaccurate, which he admitted to, but yet he kept following its directions even after asking me where to go. He did not drop me off at the my specific location and I arrived to work late due to this. He did not apologize. I expressed my displease with his service and he spat at me and called me a fat cow as I exited the vehicle. He got out of his car and continued to yell "you fat cow" as i ran across the the street and a quarter block to my place of business.
He says he lived in the area for 35 yrs and knew his way around but he obviously didn't!

Today, I dropped my car off at my mechanic's and ordered a Lyft to bring me home. Initially, the driver was a little brusque. Usually, an Uber or Lyft driver introduces themselves and asks if I am comfortable would I like to listen to music. Michael did none of that. I did ask him to roll up the windows which he did halfway and I was uncomfortable.
When he was driving on the highway (465 where the speed limit is 55), Michael hit 73. Now I am being blown around and feel unsafe that he is driving well over the speed limit and changing lanes to pass.
As we were closer to my destination (my home), Google Maps took him in the wrong direction. I told him so. He asked me to repeat myself since the wind made it hard to hear. I did. He said he was following Google Maps and I reiterated that it was the wrong way. By now I was a little impatient.
Michael began to yell at me. "Don't disrespect me, this is my truck and you don't disrespect me in my truck!" He pulled into the Staybridge Hotel parking lot and sat. I pointed out the address on their sign was in the 106th block and my address is in the 103rd block. He continued to yell at me and finally, told me to direct him.
I should have left the ride when he stopped in the parking lot. I didn't. He kept asking me left or right and I pointed out that we were going around round-a-bouts. I was telling him 2nd exit heading south (he said he didn't do north and south).
Michael became verbally abusive. He asked if I was married and said that my husband must hate me. He called me a f***** b***** several times and finally swerved the truck to the side of the road and ordered out of the truck while he shouted, "F***** C****".
While this story should be over, it isn't. Michael passed me and turned north on the next street. He waited there (it's a dead end). He then drove to the corner and watched me walk up my driveway and into my house.
I called Lyft and the police. Threatening a woman isn't a big crime, unfortunately.