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LXRReviews 103

3.1

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LXR Reviews Summary

LXR has a rating of 3.1 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LXR most frequently mention customer service, dust bag and great experience. LXR ranks 19th among Handbags sites.

service
46
value
48
shipping
44
returns
25
quality
47

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Philip T.
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Order online and recieved in 2 days. Email and refer to a local store manager who told me he could even arrange for in store pickup. So far so good! Pretty happy.

Date of experience: April 6, 2022
New York
1 review
0 helpful votes
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Awesome shopping
March 30, 2022

Buy at LXRandCO was great experience, the quality of the purchase was in great condition, very trust company, delivery it was fast, love brands name, I m very happy, I'm recommend. Thanks

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
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Chelsea Tote
March 20, 2022

I purchased a bag for the first time here and had a great experience. The item looked just like the photos and I love it. Lxrandco provides a dust bag if your handbag doesn't come with one which is a nice touch. It came within 5 business days without issue. Will purchase from them again.

Date of experience: March 20, 2022
Georgia
1 review
0 helpful votes
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Great company
March 13, 2022

My employer is partnering with LXR and I received my Gucci wallet and I love it!
Thanks for great service

Date of experience: March 12, 2022
Colorado
1 review
0 helpful votes
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Love this site
March 10, 2022

This is the second purse I have bought from this site and I absolutely love them. I will definitely order from them again.

Date of experience: March 9, 2022
Canada
1 review
1 helpful vote
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Buyer beware
March 9, 2022

Against my better judgement after reading multiple absolutely horrible reviews online about this company I still decided to purchase a bag during their women's day 25% off sale. After purchasing the bag I was sent an email the next day saying there was a mistake and it was already sold, yet when I go on the website the bag is still there, for the full price before discount. It is obvious my purchase was cancelled because they didn't want to sell it at the sale price. Customer service is impossible to get a hold of even if you call or email during business hours 10-5pm EST. Dont let any good reviews fool you, I would not recommend dealing with this company in any way or purchasing from them. Have learned my lesson and mistake and should have believed the bad reviews that are all over online.

Date of experience: March 9, 2022
Stephanie T. LXR Rep
over a year old

Hi Monika,

We are sorry to hear your disappointment.

Please note that we contacted you privately to inform you about a glitch in our system, and therefore the bag you ordered was not available. The fact that it went back online just after the cancellation illustrates the glitch in question.

We are sorry to see you wrote this review before we get a chance to solve the situation on our current private discussion where we carefully explained the situation and apologized over the phone.

We will would have been more than happy to process your order hadn’t we faced the glitch. As a compensation we did offer you a gift card as well as an access to the same promotion for your next purchase.

Best,
LXR – customer care

Canada
1 review
0 helpful votes
Follow Nicole J.
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I bought a Louis Bag, the NeoNoe to be exact. I wanted to buy something before the price jump. Lucky enough they had the exact bag I had been wanting. Pictures were excellent. I got the item no longer than a week later and it looked just like the photos. I am excited to be purchasing more as I love the sustainability aspect of it.

Date of experience: February 23, 2022
Canada
1 review
0 helpful votes
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Wonderful!
February 21, 2022

Great quality bags. Super pricings and super fast delivery. The best part also is that it allows you to give a second life to items

Date of experience: February 21, 2022
Canada
1 review
0 helpful votes
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Worst customer service
December 12, 2021

Don't waste your time with these people.
Worst customer service ever and they will never return your call

Date of experience: December 12, 2021
Stephanie T. LXR Rep
over a year old

Hi Greg,

We are deeply sorry for your experience as a customer.

We had issue with our phone line back then, by email we were available though. If you want to contact us, feel free to do so and we will be happy to help you.

We appreciate customer's feedback helping us to improve, thanks for sharing.

Kind regards,
LXR - Customer Care

Texas
1 review
2 helpful votes
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STAY AWAY!
December 12, 2021

LXRandCo has been by far the WORST company I have ever tried to have business with! Order a purse Dec. 3, their was a hold on my Credit Card right way! Contact them on Dec 8th cause the status of my purchase had not changed and was wondering what was going on? The answer back saying that my payment was flagged and that they had canceled my order and I would receive a refund in 10 days, I check my credit card same day and seen multiple holds on my card for $1276. 00 from LXRandCo! Later I get an Email with a confirmation of cancellation that I HAD DONE ON MY OWN? Customer service is horrible and doesn't help at all! PLEASE STAY AWAY FROM THIS PLACE!

Horrible Service!
Date of experience: December 12, 2021
Stephanie T. LXR Rep
over a year old

We are deeply sorry for your experience as a customer, this is not in our intention to cancel any order without any valid reason. All of our orders placed on our website go through a third party payment processor check, that caused your order to be cancelled. We are not responsible for this payment partner's decision and we regret the frustration the situation may have caused you.

You are welcome to try and place a new order but kindly keep in mind that every order is going through that same payment verification process to ensure a safe environment for all customers.

Canada
1 review
0 helpful votes
Follow Hillary S.
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LOVE LOVE LOVE
November 1, 2021

I had been searching for a makeup bag by Louis Vuitton that would match my vintage keepall for when I go away and travel because I hated using my VS one with it. I found one on lxr and got it 40% off too. The inside is immaculate and it was exactly as described. Now I have the full set.

Delivery was onlt 2 days to me!

Date of experience: October 31, 2021
Canada
1 review
0 helpful votes
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Good quality products and excellent prices
October 25, 2021

I recently bought a very good quality product from this company LXRCO. I'm very pleased with my purchase and of course with the quality of the product. The product looks it's brand new and the price I got it's very good! I highly recommend this company and their products! They also have lots of discounts and offers and you can get a very precious product for a very good price! Thank you for this beautiful experience!

Date of experience: October 24, 2021
Canada
1 review
0 helpful votes
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Love this company!
September 28, 2021

I highly recommend buying and selling with LXRandCo. I've done both and I'm a satisfied customer. I recently bought a Chanel bracelet and wow this bracelet was in pristine condition! The salesperson was extremely nice and helpful. Thank you to all the team and i'll be back for more luxury goods!

Date of experience: September 28, 2021
Canada
1 review
0 helpful votes
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I bought my friend a Fendi bag from LXR and the customer service team was very helpful with ensuring that I would not have to pay duty fees on the bag (as I have had issues with this from other companies in the past).

Nothing but good things to say regarding my purchase and experience, would highly recommend!

Date of experience: August 18, 2021
Virginia
1 review
0 helpful votes
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The company is horrible. The description online is very bleak. I was fine with the items in the photos, however when the package arrived, one of the wallets I ordered STUNK of cigarette smoke. It seems that they tried to cover it with febreeze? I emailed them and they told me they can send it for ozone treatment ( leather is porous, it'll help the smell but won't eliminate it) or I can febreeze it…. What? It was not listed on the website that the item STUNK of SMOKE. I take my health very seriously and third hand smoke is a thing and I know I can't escape from all carcinogens in my life but I sure would love to avoid them as much as possible and holding a carcinogen bomb in my hands or on me is not ideal. Either way, they didn't list that their item is a health risk. Even on Facebook marketplace or sketchy car dealerships, people have the decency to list the items as smoke damaged thus shows the integrity of this company.
Do not buy.

Date of experience: August 18, 2021
Canada
1 review
0 helpful votes
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Happy purchases!
August 13, 2021

Very happy with my purchases. Excellent quality!
Recommended for everyone who like luxury bags with affordable price.

Date of experience: August 12, 2021
Canada
1 review
2 helpful votes
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In the last month, I ordered 2 Gucci bags, one Dior bag and a Hermès scarf. All were in exceptional condition. LXRandCo is the best company I've ever dealt with. Now the ONLY company I will deal with. Their staff is competent, helpful and overall charming. Even with international orders (USA to Canada), they are quick, and their team will answer all your questions.

Many thanks from a supremely satisfied customer. You are wonderful.

Date of experience: August 2, 2021
Canada
2 reviews
3 helpful votes
Follow Kris K.
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Photos of the interior were not included in the listing and it claimed the wallet was in excellent condition - it wasn't. The card slots in the wallet are well-used and the item has a musty odour. Furthermore, there are cracks in the material that were also not depicted in the photos or accounted for in the description. I realize it wasn't worth the money as the listing was misleading, in addition to the price being above market to begin with. I returned the item the same day I received it. I will NOT be purchasing from this company again.

Date of experience: July 5, 2021
Stephanie T. LXR Rep
over a year old

Hi Kristi,

We do apologize for the inconvenience on FedEx's behalf and do understand the frustration when it comes to shipments that are less smooth.

With this being said, the item is ready for pick-up and we have confirmed with the location that the package is physically there. The address has been sent to your email address.
We are a small company and work hard to provide answers with these situations. It is not our intention for this experience to occur, but it does happen from time to time with carriers, unfortunately.

Please feel free to emails us at info@lxrco.com if you need assistance with the pick-up.

Kind regards,
LXR – Customer Care

Germany
1 review
1 helpful vote
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Quality is always on point. The products come well packaged - gives me the same happiness as buying new! The products have been near new or new. Great quality for monies paid. Best thing? They deliver right to your door! I usually delete emails from vendors but I always open their emails.

Date of experience: June 5, 2021
Canada
1 review
0 helpful votes
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Chanel Tote
June 6, 2021

Recently purchased a Chanel Tote- it was exactly as described, was greatly surprised at the speedy delivery. Wouldn't hesitate to make further purchases.

Date of experience: June 5, 2021

From the business

Discover luxury vintage at LXRandCo. Shop our latest collections and save up to 80% on authentic Louis Vuitton, Chanel, and Hermes handbags and accessories.


lxrco.com
Las Vegas, NV, Canada