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Against my better judgement after reading multiple absolutely horrible reviews online about this company I still decided to purchase a bag during their women's day 25% off sale. After purchasing the bag I was sent an email the next day saying there was a mistake and it was already sold, yet when I go on the website the bag is still there, for the full price before discount. It is obvious my purchase was cancelled because they didn't want to sell it at the sale price. Customer service is impossible to get a hold of even if you call or email during business hours 10-5pm EST. Dont let any good reviews fool you, I would not recommend dealing with this company in any way or purchasing from them. Have learned my lesson and mistake and should have believed the bad reviews that are all over online.
Tip for consumers:
Do not purchase from this company
Monika P.'s review of LXRandCo earned a Very Helpful vote
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I purchased 2 bags from them. The first bag came very quickly and was great. The second order was...
Hi Monika,
We are sorry to hear your disappointment.
Please note that we contacted you privately to inform you about a glitch in our system, and therefore the bag you ordered was not available. The fact that it went back online just after the cancellation illustrates the glitch in question.
We are sorry to see you wrote this review before we get a chance to solve the situation on our current private discussion where we carefully explained the situation and apologized over the phone.
We will would have been more than happy to process your order hadn’t we faced the glitch. As a compensation we did offer you a gift card as well as an access to the same promotion for your next purchase.
Best,
LXR – customer care