Price increase of Rocky Mountain Soap Company's products beats inflation rate manyfold: 15.78% premium in soap slabs (it used to be $76 and now it's $88) and a reduction in size of body lotion from 270ml to 240ml for the same price of $20. In addition, CBC Marketplace aired an episode on price gouging of pandemic essentials and Rocky Mountain Soap Company's hand sanitizer made it to the list. Customer service has been exceptional for the most part, I enjoy their products very much, and I want to continue supporting this company because of its values. With that said, even with a decent income it's becoming increasingly difficult to afford their products. If anyone has suggestions on similar Canadian products that are affordable, please post them on this site. Thanks.
Hi Kristi,
We do apologize for the inconvenience on FedEx's behalf and do understand the frustration when it comes to shipments that are less smooth.
With this being said, the item is ready for pick-up and we have confirmed with the location that the package is physically there. The address has been sent to your email address.
We are a small company and work hard to provide answers with these situations. It is not our intention for this experience to occur, but it does happen from time to time with carriers, unfortunately.
Please feel free to emails us at info@lxrco.com if you need assistance with the pick-up.
Kind regards,
LXR – Customer Care