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LXRandCo

How would you rate LXRandCo?
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Canada
1 review
0 helpful votes
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Bad customer service
August 16, 2023

I purchased two Chanel bags within months of each other and one of the bags the handle completely came off. I've called several times the customer service and left numerous messages and no one calls me back. In addition, I sent and email and no one replied. Had I known this company was so unprofessional and definitely not a reliable company I would have never purchased the bags. I'm even wondering if the bags are authentic. I do not suggest buying from them.

Date of experience: August 16, 2023
Stephanie T. LXRandCo Rep
over a year old

Dear Nancy,

Thanks for your review.
We are surprised by your review concerning the lack of response you mentioned. Both our Head Store and Customer Service took care to ensure timely replies to your requests through email and text. To clarify, your bag was purchased a year ago, and the situation you described only arose recently. You requested that we cover the repair costs, but our company cannot be held responsible for damages to a bag purchased a year ago – as is the case here. We provided you with recommendations for repair services as well. And yes, all our bags are authentic but pre-owned, and your bag is also pre-owned, which makes it more fragile compared to new ones.

Regards,

LXR

New York
1 review
1 helpful vote
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Joy-filled
May 18, 2022

I am beyond delighted with my purchase. It brings me such immense joy and satisfaction. I really appreciate how my pre-loved piece is in pristine condition. And, my decision to buy from LXR was affirmed when I learned the company makes donations each month to different charities.

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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I bought crossbody bag online and I've tried multiple times to get a hold of customer service with no luck. My phone messages haven't been returned or replied to my email. Have gotten no updates on shipment, very concerning.

Date of experience: April 13, 2023
Stephanie T. LXRandCo Rep
over a year old

Hello,

Thanks for your recent review on Jabber.
Unfortunately we checked thoroughly on our side before replying to your comment, we never received any email from you nor phone messages left on our voicemail, based on the name of this comment, could you email us your order number starting with WEB... at info@lxrco.com.

Regards,
LXR

Florida
2 reviews
1 helpful vote
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I happened upon LXR by accident. I took a gamble and purchased a LV bag from them- close to 3 years ago. The bag is still in my possession as are a few other bags and accessories. The quality of the products are exactly as detailed on their website. I haven't been disappointed yet- only when the item I want is out of stock. Will definitely continue to patronize this company and I've also recommended it to friends

Date of experience: May 3, 2022
Canada
1 review
0 helpful votes
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Not impressed with this company at all. After receiving a Gucci tote that did not match the measurements stated in the description I sent an email to customer support. No response and since the bag was bought as a gift with a short time line I felt that... well that was that. Have now heard from customer support and apparently my email went in their spam folder and it was up to me to keep trying to reach them. No onus on their part. But I was wished to have a nice day by Mariama. This was the second purchase by our family and there will be no further purchases from this Company.

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
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Pre Loved LV!
April 10, 2022

I absolutely love buying vintage pre loved from LXRandco. All of their pictures online are clear & show any wear on the products. So many of their products are in very good or excellent condition & are reflected as so. Their customer service responds very quick & are very friendly/helpful! Will be buying from here again!

Date of experience: April 8, 2022
Canada
1 review
0 helpful votes
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Great quality
April 14, 2022

I reluctantly purchased a bag from this site worried about the quality of the item! I was super surprised that the bag was in better condition than I expected! I love my purchase and will definitely buy again!

Date of experience: April 14, 2022
California
1 review
3 helpful votes
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LV & Gucci Bags
June 9, 2022

First of all, I am very excited that I came across this site, just by accident, and when I went into the site,
OMG I could not believe the variety of items and bags and accessories at affordable price, and you have the option to pay in full or in payments, I was so happy when I received my bags, it says it's pre-owned, when i looked at them they seemed to be brand new, you cannot get a better deal somewhere else. I am a very happy customer and i recommended my friends, I will purchase in the future. Thanks again

Date of experience: June 9, 2022
Canada
1 review
0 helpful votes
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No Worry Shopping
January 8, 2021

Over the course of the past 10 years I have made a several purchases from LXRandCo. The products are well displayed on their website and the descriptions fully document any buyer beware issue. As such, there are no surprises when the item arrives. I am always pleased with my acquisitions. On one particular occasion, I misinterpreted the size of the item. Upon receipt, I contacted the LXRandCo representative to discuss my options. Without hesitation, the individual assisted me in resolving the issue to my satisfaction. The individual was extremely helpful and pleasantly went out of his way to accommodate me. As a result of my past experience, I have no concerns or hesitations when making a purchase through LXRandCo. My latest purchase was no exception. I am thrilled with my acquisition, which arrived in record time. In addition to the great service, they took extra care in preparing the item for shipping so the item would not be negatively impacted during shipping.

Date of experience: January 7, 2021
Canada
2 reviews
1 helpful vote
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Smell of the bags
September 25, 2022

I purchased 3 lovely bags from LXRandCO. A Chanel, Celine and a LV. The bags are in good condition but two of the bags: Chanel and Celine have really bad smells; old and musty smells. I am disappointed that the smell is still very strong after a year of purchase.

Date of experience: September 24, 2022
Canada
1 review
0 helpful votes
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Exceptional service
January 24, 2021

I popped by for a browse. Immediately welcomed but not hounded by sales associate. She was approachable for questions and lovely to interact with.
The luxury piece is bought is perfect and what I've been looking for over the past couple years. Will be perfect for weekend and overseas trips. Highly recommend

Date of experience: January 24, 2021
Canada
1 review
0 helpful votes
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Love this company!
September 28, 2021

I highly recommend buying and selling with LXRandCo. I've done both and I'm a satisfied customer. I recently bought a Chanel bracelet and wow this bracelet was in pristine condition! The salesperson was extremely nice and helpful. Thank you to all the team and i'll be back for more luxury goods!

Date of experience: September 28, 2021
Canada
1 review
0 helpful votes
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Chelsea Tote
March 20, 2022

I purchased a bag for the first time here and had a great experience. The item looked just like the photos and I love it. Lxrandco provides a dust bag if your handbag doesn't come with one which is a nice touch. It came within 5 business days without issue. Will purchase from them again.

Date of experience: March 20, 2022
Canada
1 review
2 helpful votes
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In the last month, I ordered 2 Gucci bags, one Dior bag and a Hermès scarf. All were in exceptional condition. LXRandCo is the best company I've ever dealt with. Now the ONLY company I will deal with. Their staff is competent, helpful and overall charming. Even with international orders (USA to Canada), they are quick, and their team will answer all your questions.

Many thanks from a supremely satisfied customer. You are wonderful.

Date of experience: August 2, 2021
Canada
1 review
1 helpful vote
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Quality is always on point. The products come well packaged - gives me the same happiness as buying new! The products have been near new or new. Great quality for monies paid. Best thing? They deliver right to your door! I usually delete emails from vendors but I always open their emails.

Date of experience: June 5, 2021
Canada
1 review
1 helpful vote
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In LOVE with my bags!
November 17, 2020

I've bought three bags from LXRandCo, and each time I was delighted with my purchase. They make sure to properly portray the signs of wear, and I was even surprised to see that the bags I received were in even better condition than I expected. They are truly authentic, and they came packaged so nicely. I recommended them to my sister and she bought 2 bags as well, they look great too! Will definitely purchase again!

Date of experience: November 16, 2020
Canada
1 review
0 helpful votes
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Paddington
January 7, 2021

Purchased a Chloe Paddington online.
The bag condition received was as pictured. Leather is in great shape, interior is spotless. Lock and key were provided. LXRandCo certifficate received with the purse and shipping was about a week from purchase to delivery.

Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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Love my bags!
January 6, 2021

I've always had great experience with LXR. I love my purchases and am pretty happy with their customer service online and in store. The shipping is really fast and yes, they do accept returns which is great when it's not what you expected. Definitely recommend!

Date of experience: January 6, 2021
New Hampshire
1 review
1 helpful vote
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Fabulous!
November 25, 2019

Buying my first Louis with David was such a fun experience. I originally set out to buy a Burberry that I had had my eye on, but then he showed me a fabulous Louis that was still within my price range. We reviewed the pros and cons of both. He have no pressure as I tried to make my decision, but when I finally chose the Louis I could tell he knew I made the one! He was equally excited for me as I was. My LV Looping bag is in pristine condition. He told me how to care for it, and as we parted I knew that I would see him again for another!

Date of experience: November 25, 2019
Canada
1 review
0 helpful votes
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Wallet purchase
May 22, 2021

I found them through Instagram. I was hesitant on buying used but based on my great experience, would happily do it again. I bought the LV Tresor wallet and was not happy with my first purchase. I didn't do a thorough enough look of the photos. I was able to return the product with no issues and re-purchased the same wallet in better condition. The photos are a good representation of the product, I recommend viewing on a bigger screen than your phone, so you can view the product better. The items shipped very quickly both times and was well packaged and protected. I am so impressed with the customer service and shipping speed for this company!

Date of experience: May 21, 2021

Overview

LXRandCo has a rating of 3.1 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LXRandCo most frequently mention customer service, dust bag and great experience. LXRandCo ranks 19th among Handbags sites.

service
46
value
48
shipping
44
returns
25
quality
47