LXRandCo

Buy at LXRandCO was great experience, the quality of the purchase was in great condition, very trust company, delivery it was fast, love brands name, I m very happy, I'm recommend. Thanks

I finally found a vintage Louis Vuitton small luggage name tag from LXRandCo and I love it! The shipment was extremely fast and it came with a dust bag and authenticity card.

Purchased a diamond encrusted gold ring from a Toronto location.
Had to chase down a staff member to get back to me regarding questions I had about the item before purchase. They never got back to me, but I decided to purchase the item from another sales person at the location.

Within 2 days of wearing it a diamond ( actual diamond... not cubic zirconia!) fell off. They contacted me via e-mail asking me to rate my experience. I shared the negative feedback. Customer service contacted me stating they would forward the concern to store location manager. The location manger called me to discuss the concern stating he was forwarding it to the regional manger. This was in early June 2018. A few weeks later I contact the mangers to see what had happened. He stated he had not forgotten and forwarded the concern to the regional manager. To date late August 2018 no response.

Personally based on this experience I can not suggest buying from them. It is one thing to selling a product in poor condition, but to not follow up with a customer after on several occasions stating you would get back to them is just really bad customer service.

Very happy with my purchases. Excellent quality!
Recommended for everyone who like luxury bags with affordable price.

Don't waste your time with these people.
Worst customer service ever and they will never return your call

LXR has something for everyone... find your fabulous at great prices for beautiful pre-owned pieces of unmatched quality

Great quality bags. Super pricings and super fast delivery. The best part also is that it allows you to give a second life to items

This is the second purse I have bought from this site and I absolutely love them. I will definitely order from them again.

I have ordered LXRandco for years I have purchased many many items. I am always pleased with my items. The quality is always top notch!

My employer is partnering with LXR and I received my Gucci wallet and I love it!
Thanks for great service

A few weeks ago I ordered a Gucci canvas cross body bag. I knew it was going to take 10-15 business days for the item to show up, I was okay with that.

About a week later I received notice that my item had shipped. A week after that, it arrived. I opened the box to discover I was sent a Louise Vuitton cosmetics case instead of the item I ordered!

Equally frustrating is the fact that you cant speak to anyone outside of their restrictive 9-5 hours. So I waited until the next day to explain the error. The woman on the phone said she would communicate with their logistics department and get back to me as soon as she heard anything. She apologized and told me it had only happened a few times to her recollection.

Fast forward one week later, still no word. So I call, and am told, AGAIN, that they will check with their logistics dept. and get back to me by The end of the day. Well that came and went. I waited all the next day, still nothing.

So today I start a chat with an associate to express my frustration. She said shed check with logistics and get back to me. At this point I was so sick of hearing this line that I just blatantly requested a refund.

Immediately she then told me my item had been shipped to the wrong customer and they were waiting to hear back from this person. So magically they knew what was wrong as soon as I said the word refund.

I expressed my deep dissatisfaction and explained that I would never be shopping with them again. This person told me then that something like this has never happened before, to which I replied that I was told it had. I then said please do not lie to me.

I gave them my best of wishes in getting their other item back (like, come on guys, the item they shipped to me was worth significantly less than the item I ordered and was mistakenly shipped to them. If you ordered an item worth $600 and received one worth $1,220, how likely is it you might call it a happy accident?)

The associate then said to me that what they actually meant was theyve never experienced an item not being returned to them... *sigh* more lies. But then the associate kicked me out of the chat! Like he/she was just done.

All the negative reviews here are true. I have no idea how in a world where onlin shopping has taken over, how they can still be in business with such shoddy service!

I recently purchased two bags from this seller on Blue Fly. I had the worst customer service experience, will never purchase anything from this seller, and highly advise no one else to either.

After receiving my bags, I realized that they were in absolutely terrible condition. One in particular was incredibly dirty, stained, with worn leather and a broken zipper. I immediately contacted the seller requesting to return the bags and get a refund.

I was told by an incredibly rude customer service representative that I would not be able to return the bags because I had already removed the "orange security cable". This "orange security cable", by the way, was a standard orange zip tie that could be purchased just about anywhere. I was told that this was a strict company policy and there were no exceptions. But one of the bags did not even have an orange zip tie on it when we received it. How could it be a strict company policy if they are letting bags leave without a zip tie? She also told me that this policy was clearly stated on the tag when I received the bag. Actually, this policy was no stated ANYWHERE that I would have been able to see it. Not on an tags, on the shipping paper, in any emails, nowhere. Of course, trying to explain that to the rude rude customer service representative was impossible. She swore it was on the tag, but the tag clearly had two things on it - a sticker and an item code.

She says that she will explain this situation to her supervisor and give me a call back.

No call back. What a surprise.

So I call again the next day and receive that same customer service representative on the phone again. Today she says that I cannot return the bags because the order was "final sale". So yesterday it was the tags and today is "final sale". If the final sale policy was so strict, she should have started with that one. I understand "final sale" policies and how they work, but nearly every store will still allow you to return final sale items when they are defective, dirty or damaged for store credit.

I asked to speak to her supervisor, and she refused to allow me. Just no. At this point I was in disbelief. I cannot believe that she would just refuse to allow me to speak to the supervisor.

At this point I just ended conversation with them and went to Blue Fly for assistance. This was by far the worst customer service experience I have ever had.