LUX LAIR Reviews Summary
LUX LAIR has a rating of 3.4 stars from 122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LUX LAIR most frequently mention customer service and fast delivery. LUX LAIR ranks 13th among Designer Clothes sites.
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I discovered that someone had made a purchase using my email and debit card from this company a couple weeks ago. I tried to talk to someone but no one was immediately available. Had to leave a message and they responded via email. And their response was less than helpful to stopping this fraudulent order. And that afternoon, another order, of over $200 was made on my card. I have now dealt with it via my bank.
Always get the best market value and fast delivery too
I had a wonderful experience on their live, great bags. I love my bag purchase. It was more than I expected. Thank you!
The LUX LAIR handbag is a great choice for anyone who travels often and has to carry a lot of things. It's very durable and easy to clean, which makes this handbag very classy for any occasion.
I love these shoes. They have the perfect amount of cushion, with a soft upper layer. The arch support is supportive enough for me and they are so comfortable. I have found no issues with them since purchasing them about a month ago. Great shoe!
I was charged an astronomical amount by fedex upon receiving my merchandise.
This is the first we have learned about the customer's issue. We sincerely apologize they had to pay duties on their order (it was an international shipment; they are based in Canada). The amount of duties charged by FedEx was also not consistent with the value of the item they purchased (they were overcharged). We have reached out to the customer and offered reimbursement for this cost, but we have not heard back.
Excellent I'm very happy with this experience. I recommend all my friends and family
Very informative. First experience purchasing hi end clothing items.
Really Bad, don't know the product cost extra Pounds.
We sincerely apologize the customer had to pay duties on their order (it was an international shipment; they are based in the United Kingdom). We have reached out to them and offered to reimburse them for this cost, but we have not heard back.
Love the items I purchased will buy again. Love the products and most definitely will purchase again soon.
Ich habe jedes Mal positive Erfahrungen gemacht, wenn ich ihre Dienste in Anspruch genommen habe. Die Preise sind wettbewerbsfähig, die Qualität der Produkte ist hochkarätig und der Zeitplan ist sehr vernünftig.
Thanks so much for your beautiful work. We are very happy with our orders and look forward to working with you in the future.
Vielen Dank für die Arbeit des Unternehmens, Sie sind Profis, es ist eine Freude, mit Ihnen zu arbeiten.
The service was good, the price ok but the colors on the scarf that I ordered and the one that I received weren't the same. I was disappointed
Free shipping, a discount and Affirm, very pleased
It was very good and seamless. I love the sunglasses i got and they're exactly what was shown
We have ordered the bag from LUX LAIR and were waiting for it around one day and a half. But when arrived -- i felt in love with this decent piece
Schnelle Lieferung und die Tasche kam wie erwartet. Es ist eine süße mittlere Größe zum Mitnehmen oder in eine andere Tasche. Dankeschön!
From the business
Purveyors of 100% authentic luxury goods, including designer handbags, clothing, shoes and accessories, from some of the world's most coveted brands, LUX LAIR is inspired by the savvy fashion-conscious shopper who seeks value without compromising style. LUX LAIR is a designer luxury goods outlet, with over 17 years of experience, featuring wares for both men and women, at a fraction of their original retail price.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn that a purchase was made in our store against the customer's wishes. The customer contacted us on 5/29 at 10:01pm (after hours) to inquire about the details surrounding a purchase that was made on 5/18. We responded to her the very next morning at 7:51am via email to share the details. This order had already shipped and was past the point of being able to be stopped (we tried). We advised the cardholder to contact her bank. The second order was placed on 5/31 and although recently shipped, we were able to stop it. Therefore, we gladly canceled this order and refunded the customer in full per her request.