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I was charged an astronomical amount by fedex upon receiving my merchandise.
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I wanted to return a purchased item. There were no papers included in the order. I went to the...
This is the first we have learned about the customer's issue. We sincerely apologize they had to pay duties on their order (it was an international shipment; they are based in Canada). The amount of duties charged by FedEx was also not consistent with the value of the item they purchased (they were overcharged). We have reached out to the customer and offered reimbursement for this cost, but we have not heard back.