• LUX LAIR

LUX LAIR

Overview

LUX LAIR has a rating of 4.09 stars from 146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LUX LAIR most frequently mention customer service, and fast delivery. LUX LAIR ranks 8th among Designer Clothes sites.

  • Service
    5
  • Value
    16
  • Shipping
    16
  • Quality
    31

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
1
Negative
3

Instant Feedback

What reviewers want you to know

Positive highlights

  • Great service, fast shipping, thanks for everything.

Critical highlights

No critical highlights yet

How would you rate LUX LAIR?
Top Positive Review

“Good Company - Good Resolution and Fast Shipping”

Anthony Z.
12/21/23

Overall, I would do business with LuxLair again. Their Customer service took the time to address my concern and did so in a very satisfactory manner. While I'm not floored by the designer product I purchased, it's second hand and difficult to truly judge the quality until actual inspection, in person. They do offer a return policy. Lesson learned when dealing with second hand goods. Overall, Lux Lair was very accommodating and provided options when I was disappointed in the purchase. I would do business with them again.

Top Critical Review

“No emails except for spam”

Daniel P.
2/15/24

After purchasing my item, this company never emailed me any order confirmation or tracking. I thought maybe I just typed my email in wrong. That was until I started getting marketing campaigns and requests to post a review in my inbox. I have since requested to return my item and there is yet to be any email with my return shipping label or refund details. I submitted my request almost a week ago at the time of writing this review. Absolutely ridiculous.

Reviews (146)

Rating

Timeframe

Other

Reviews that mention popular keywords

great service (4)
Thumbnail of user ramonah142
1 review
0 helpful votes
February 18th, 2024
Verified purchase

Purchased a Gucci wallet. Great barely used item. Love great!

Thumbnail of user sherryr587
1 review
1 helpful vote
January 11th, 2024
Verified purchase

Genuine merchandise. New with tags as described. Excellent customer service with expeditious response times. So far, I have ordered 3 times. I did have to return one item since it ran very very large. I had no issues with the return. I will be a returning customer.

Thumbnail of user desmondm81
1 review
0 helpful votes
January 15th, 2024
Verified purchase

The shoes I purchased were damaged, so not only couldn't I get them in a timely manner, but I couldn't get the pair I request.

Thumbnail of user viktorsb
Viktor B. – LUX LAIR Rep

We sincerely apologize that we were unable to fulfill this customer's order. The Christian Louboutin shoes they ordered were the last pair we had in stock, and they were not in sellable condition, unfortunately. That said, we communicated this to the customer in a timely manner and promptly issued them a full refund, as well as a coupon for a discount on a future order.

Thumbnail of user anthonyz681
1 review
0 helpful votes
December 21st, 2023
Verified purchase

Overall, I would do business with LuxLair again. Their Customer service took the time to address my concern and did so in a very satisfactory manner. While I'm not floored by the designer product I purchased, it's second hand and difficult to truly judge the quality until actual inspection, in person. They do offer a return policy. Lesson learned when dealing with second hand goods. Overall, Lux Lair was very accommodating and provided options when I was disappointed in the purchase. I would do business with them again.

Thumbnail of user nikellp
1 review
0 helpful votes
February 18th, 2024
Verified purchase

I purchased an item on the 2/8/24, I wasn't notified or inform about my item being shipped for a whole wk. I had to reach out to their website before I was informed. I'm about to go on a trip for a wedding, I'm hoping my item reach on time. Customer service was good I must say but shipping Department have to do better

Thumbnail of user karimac6
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Receive my 2 bags as shown and describe, delivery right time they promise, during the show they take their time to show the item respond to all your question👍

Thumbnail of user annek500
1 review
0 helpful votes
June 1st, 2023
Verified purchase

I discovered that someone had made a purchase using my email and debit card from this company a couple weeks ago. I tried to talk to someone but no one was immediately available. Had to leave a message and they responded via email. And their response was less than helpful to stopping this fraudulent order. And that afternoon, another order, of over $200 was made on my card. I have now dealt with it via my bank.

Thumbnail of user viktorsb
Viktor B. – LUX LAIR Rep

We regret to learn that a purchase was made in our store against the customer's wishes. The customer contacted us on 5/29 at 10:01pm (after hours) to inquire about the details surrounding a purchase that was made on 5/18. We responded to her the very next morning at 7:51am via email to share the details. This order had already shipped and was past the point of being able to be stopped (we tried). We advised the cardholder to contact her bank. The second order was placed on 5/31 and although recently shipped, we were able to stop it. Therefore, we gladly canceled this order and refunded the customer in full per her request.

Thumbnail of user williamb5932
1 review
0 helpful votes
October 20th, 2023
Verified purchase

It was great. It was great. It was great. It was great. It was great

Thumbnail of user andreac1581
1 review
1 helpful vote
July 19th, 2023
Verified purchase

I received my 3 items very quickly and they were packaged very nicely.
Vic and Krista are very nice very professional and I love that they have a great return policy. I will continue to shop with them!

Products used:
Dolce and Gabbana wallet and purse. LV red epi leather bucket bag

Service
Value
Shipping
Quality
Thumbnail of user opeyemif2
1 review
0 helpful votes
September 30th, 2023
Verified purchase

Good deal on the quilted sweater I bought. I checked other sites and it was the best option…fast shipping and delivery too.

Thumbnail of user tinas1203
4 reviews
0 helpful votes
October 18th, 2022

Thanks so much for your beautiful work. We are very happy with our orders and look forward to working with you in the future.

Thumbnail of user elizabethn1174
1 review
1 helpful vote
May 17th, 2023
Verified purchase

I had a wonderful experience on their live, great bags. I love my bag purchase. It was more than I expected. Thank you!

Thumbnail of user nikav3
9 reviews
1 helpful vote
March 21st, 2023

I love these shoes. They have the perfect amount of cushion, with a soft upper layer. The arch support is supportive enough for me and they are so comfortable. I have found no issues with them since purchasing them about a month ago. Great shoe!

Thumbnail of user carlolices
1 review
1 helpful vote
July 25th, 2023
Verified purchase

The experience was very good. It was legit and the shipping was fast. Thank you. I will visit you all again.

Thumbnail of user anahitai
26 reviews
1 helpful vote
April 10th, 2023

The LUX LAIR handbag is a great choice for anyone who travels often and has to carry a lot of things. It's very durable and easy to clean, which makes this handbag very classy for any occasion.

Thumbnail of user mariamh33
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Excellent I'm very happy with this experience. I recommend all my friends and family

Thumbnail of user fatimak25
Amanda E.
1 review
2 helpful votes
November 2nd, 2019

It's a gift, so a box would have been nice, but it's still fine and a really pretty piece.

Thumbnail of user dorathys
3 reviews
1 helpful vote
April 22nd, 2022

We have ordered the bag from LUX LAIR and were waiting for it around one day and a half. But when arrived -- i felt in love with this decent piece

Thumbnail of user pauls4082
6 reviews
1 helpful vote
July 21st, 2022

Sehr schneller, hochwertiger Service, alle Fragen wurden klar beantwortet. Die Preise gehören mit Abstand zu den niedrigsten auf dem Markt und ich mag das Produkt, sehr gute Qualität. Ich habe es allen meinen Freunden empfohlen.

Thumbnail of user ashleyc818
1 review
2 helpful votes
March 27th, 2021
Verified purchase
• Updated review

First time shopping on the site. It seems fairly easy to navigate through and check out. Nice items. Hopefully there is no problem with communication. The shoe strings were a little dirty but perfect overall.

Reason I chose this business:

Had an item I been looking for.

Value
Shipping
Quality
First time shopping on the site
March 17th, 2021
Verified site experience
• Previous review

First time shopping on the site. It seems fairly easy to navigate through and check out. Nice items. Hopefully there is no problem with communication.

Reason I chose this business:

Had an item I been looking for.

Thumbnail of user nilandv
1 review
0 helpful votes
February 2nd, 2023
Verified purchase

Very informative. First experience purchasing hi end clothing items.

Thumbnail of user elenam321
1 review
0 helpful votes
March 1st, 2023
Verified purchase

Easy to order, my handbag was well-packed, good quality, fast shipping

Thumbnail of user kevink2373
1 review
0 helpful votes
March 4th, 2023
Verified purchase

Authentic goods at a great price, I love my MCM bag! Would buy again

Thumbnail of user danielp2692
1 review
0 helpful votes
February 15th, 2024
Verified purchase

After purchasing my item, this company never emailed me any order confirmation or tracking. I thought maybe I just typed my email in wrong. That was until I started getting marketing campaigns and requests to post a review in my inbox. I have since requested to return my item and there is yet to be any email with my return shipping label or refund details. I submitted my request almost a week ago at the time of writing this review. Absolutely ridiculous.

Thumbnail of user viktorsb
Viktor B. – LUX LAIR Rep

We sent the customer an order confirmation email immediately after their order was placed, as well as a shipping confirmation email with their tracking number after it shipped. However, both of these emails ended up in their SPAM folder. We sincerely apologize for this and advise all customers to check their SPAM folder, if they haven't receive an order or shipping confirmation email from us. Regarding the other emails the customer received, these were sent from 3rd parties (not directly us), which is why they were not routed to their SPAM folder.

Lastly, regarding the return request, the customer made this using our self-service returns portal and unfortunately, due to a technical issue, it was never processed. We accept full responsibility for this.

That said, as soon as the customer reached out to us directly via email, we responded within hours and provided them with a return shipping label. In the coming days, we received the customer's return and fully refunded them.

We sincerely apologize for any inconvenience this customer experienced and have resolved the issue with our self-service returns portal on our website to prevent any future issues.

Thumbnail of user richardy636
1 review
0 helpful votes
May 20th, 2023
Verified purchase

Always get the best market value and fast delivery too

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From the business

Purveyors of 100% authentic luxury goods, including designer handbags, clothing, shoes and accessories, from some of the world's most coveted brands, LUX LAIR is inspired by the savvy fashion-conscious shopper who seeks value without compromising style. LUX LAIR is a designer luxury goods outlet, with over 17 years of experience, featuring wares for both men and women, at a fraction of their original retail price.

Company Representative

Thumbnail of user viktorsb
Viktor B.
Representative
Typically responds within 17 days

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4.1
146 reviews
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