website thubmnail of LunaDaze

LunaDaze

How would you rate LunaDaze?
grey star
grey star
grey star
grey star
grey star
New York
1 review
1 helpful vote
Follow Anya N.
Unfollow Anya N.
Send Message
Share Review
Report Review

Luna Daze Amazes
August 25, 2016

I purchased a set of amazing rings. When they arrived, one ring was broken. I reached out to the company and asked for a replacement for that specific ring (sent a picture to them as well). A few days later, I was notified that they would send me another full set replacement. The customer service is amazing and the product is beautiful and amazing quality for the price. It takes a little while for them to ship but it's well worth the wait. I would definitely recommend them!

Date of experience: August 25, 2016
Yasmyn C. LunaDaze Rep
over a year old

Thank you for your support Anya, I am glad we could sort out the issue quickly! <3!

Netherlands
1 review
0 helpful votes
Follow Nadia B.
Unfollow Nadia B.
Send Message
Share Review
Report Review

I got the cutest work-out clothing from this website for so cheap! I was nervous because of the bad reviews, but the clothing was great quality. I especially love my yoga pants (in teal) and my waist-trainer corset (in beige). Thanks for the extra gift, since I ordered so much. Pay for faster shipping because I had no problem!

Date of experience: February 19, 2017
Yasmyn C. LunaDaze Rep
over a year old

Thank you!

Pennsylvania
1 review
12 helpful votes
Follow Gloria P.
Unfollow Gloria P.
Send Message
Share Review
Report Review

Pretty but cheap
July 27, 2016

I did get my ring, and even quicker than I thought I would, but the site says the ring is made with precious stone and the opal feels like plastic. Pretty, but probably not worth the $21 I spent on the ring.

Date of experience: July 25, 2016
Yasmyn C. LunaDaze Rep
over a year old

The rings are made with semi- precious stones, as stated on our website! <3

Utah
1 review
18 helpful votes
Follow Robin F.
Unfollow Robin F.
Send Message
Share Review
Report Review

I ordered the Goddess leggings and Strappy Fitness Bralette.
I have no complaints with the goddess leggings as they arrived just over the 2 weeks described and they came exactly as advertised.
However, I paid extra for shipping to receive the bralette also within 2 weeks and it arrived 4 weeks later! It was also a completely different color than advertised on the website. I ordered the magenta but it turned out to be more of a light pink. If it were any other company I would exchange this for a different color but dealing with them was such a pain that i'm just going to have to live with it.

Date of experience: February 7, 2017
Italy
1 review
1 helpful vote
Follow Hayley S.
Unfollow Hayley S.
Send Message
Share Review
Report Review

The best of the best
February 27, 2017

Just got my order in Canada and I adore it all! Highly recommend :) just prepare to wait a little bit for shipping, but that's the cost if you get stuff so cheap!

Date of experience: February 27, 2017
Yasmyn C. LunaDaze Rep
over a year old

Thank you for your support!

Illinois
1 review
24 helpful votes
Follow Christian C.
Unfollow Christian C.
Send Message
Share Review
Report Review

8 out of 10 reviews state this company is a scam. Here is another one! I ordered the set of free rings (paid $10 shipping) on May 27th. Never received them. After 3 months of emails I finally got a response stating they were going to resend them. I still have not received ANY set of rings. This company is ridiculous and fraudulent. I will keep an eye on their fb page, warning any of my friends who "like" their page not to order from them. Word of mouth is a powerful thing and I will continue to let others know... warning them of a lying, thieving company.

UPDATE: a day after writing this review, I finally got my rings. So I guess it's not a total scam after all. Maybe they only try to scam the ones who don't continuously go after what they pay for, maybe it was an error with a company they work with. Nonetheless. It took 4 months to get rings I ordered. I am changing my title as well as theit rating, for this reason. Instead of 0 stars, they warrant 3. The rings are cheap (rings out of a gumball machine that you can adjust the size) but I didn't expect much from free rings that I paid $10 to ship. Lol yeah, I paid less to ship a tire.

Date of experience: September 22, 2016
Yasmyn C. LunaDaze Rep
over a year old

Thank you for updating your comment, though of course we aim for 5 stars like many of our customers give us! Either way, we'd like to make this up to you! We've sold thousands of those ring sets to very happy customers, so we are sad to hear this! Email us <3!

California
1 review
0 helpful votes
Follow Valerie S.
Unfollow Valerie S.
Send Message
Share Review
Report Review

Envision Necklace
March 23, 2017

Received it in the mail today! I adore it especially since I got it while it's on promotion, so it was so cheap! This website is a hidden gem.

Date of experience: March 22, 2017
Yasmyn C. LunaDaze Rep
over a year old

Thank you!

New Jersey
1 review
1 helpful vote
Follow Sandee B.
Unfollow Sandee B.
Send Message
Share Review
Report Review

My daughter-in-law, who is super hard to buy for, picked out a shirt on this site. I ordered and was shocked at the extremely high shipping fees, but was more than willing to pay it to get her something she liked for Christmas. It's now 2 weeks later and still no delivery and no response to my email. Very disappointed!

Date of experience: December 22, 2016
Yasmyn C. LunaDaze Rep
over a year old

We have been in contact Sandee :)!

Canada
1 review
25 helpful votes
Follow Calista D.
Unfollow Calista D.
Send Message
Share Review
Report Review

Scam
March 24, 2017

I ordered a ring back in December. Have not received it as of march 24.17. I've left multiple emails. Them telling me only to wait. They deleted and blocked me from all social media platforms when I simply asked for my product or refund. They also accused me of being a fraud. I have sent my 50+ emails to my local police department. Never again. I earned my money by working hard and honestly. Disgusting way to spread your "Love and Light"

Date of experience: March 24, 2017
Michigan
1 review
4 helpful votes
Follow Susan J.
Unfollow Susan J.
Send Message
Share Review
Report Review

Disappointed
April 27, 2019

Super excited for the double halo ring I ordered. Waited over a month, sent two emails. And with no response, the ring has still never shown. Very disappointed

Date of experience: April 27, 2019
Washington
1 review
23 helpful votes
Follow Rose L.
Unfollow Rose L.
Send Message
Share Review
Report Review

So, I've had my eyes and heart set on this White Saphire Ring for over an entire year. I finally ordered it. I was so excited and beyond happy. Its been two months, and nothing whatsoever. After a week of no response from first placing the order, I became suspicious as there was no tracking. I emailed them. Nothing. I did some looking online and saw MANY instances very similar to mine. I became worried at this point. I tried to give them the benefit of the doubt, thinking they just needed time to make the item, maybe some issue is happening. Five ENTIRE weeks went by. I emailed them because I was very suspicious at this point. Nothing. Its been over 7 weeks at this point, and absolutely nothing. I tried to ignore the bad reviews because there were some good ones. I would personally REALLY urge you to please not go to them, and find someone else. If you do decide though to still use them, please be very careful. Go for cheap items first and see if you trust them first. Don't place an expensive order. Please be careful. This company is genuinely a scam and just steals money. I'd take legal action but I don't even know where to begin. Be careful please and dONT GO TO THEM

Date of experience: October 18, 2018
Yasmyn C. LunaDaze Rep
over a year old

Hey Rosie,

We are very sorry for this upsetting experience! We have looked at our email thread with you. We did talk to you within a few days of you reaching out, including sending your tracking information along with other information.

After looking in to your order, it was certainly sent out in a timely manner to the address you provided. We are not here to scheme you, as we have many happy customers who shop with us frequently.

Your tracking number states that it is STILL in transit. This is not common, but can happen due to the influx of orders as well as risks with the Post Office system. Perhaps there was an error with your shipping address? Missing apartment number? However, we will assume that it was lost or stolen in transit. This is out of our hands once we send out the package with tracking, but we will look in to this further with the Post Office. In the meantime, we offer our sincere apologies. We have resent your item along with an additional one for your troubles. Thank you for bringing this to our attention!

Love,
Luna Daze Customer Service Representative

Illinois
1 review
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Send Message
Share Review
Report Review

Don't Waste Your Money!
December 27, 2016

My daughter ordered from this place for a present for her sister. She received confirmation it shipped but got no tracking number or how it shipped. They will not return emails or phone calls. Christmas has come and gone, no GIFT. Do not waste your time or money. Do not think they even care.

Date of experience: December 27, 2016
Yasmyn C. LunaDaze Rep
over a year old

We have sent you tracking and have been in contact since :)!

Arizona
1 review
10 helpful votes
Follow Christina G.
Unfollow Christina G.
Send Message
Share Review
Report Review

Scam Company - DO NOT BUY
February 10, 2017

I purchased two flannel lined fleece shirts back on 1/19/17 and never received the shipment or even tracking. I called and emailed multiple times but never received a response. I started to do research on Luna Daze and found this company appears to be a scam. Lots of people never getting the items they ordered or getting the wrong items entirely. I do not recommend this company. There are plenty of other legitimate companies out there that sell the same items. Don't give Luna Daze your money, don't be fooled!

Date of experience: February 10, 2017
Yasmyn C. LunaDaze Rep
over a year old

Everyone gets their items Christina and we certainly would not take pride in scamming our much appreciated customers! As mentioned in our email to you and on our website, orders can take up to a week to process and then another 3 weeks to arrive. We tracked your package down and it did, in fact, arrive. Thank you for your support!

Canada
1 review
2 helpful votes
Follow Shannon M.
Unfollow Shannon M.
Send Message
Share Review
Report Review

Awful customer service
February 9, 2017

I ordered 2 pairs of goddess pants and I only received one pair but was charged for both... I have called Luna daze and emailed twice over a week
Ago and no one has gotten back to me... I'm not happy about the customer service and I'm even more unhappy I didn't receive what I ordered and it has been over a month.

Date of experience: February 9, 2017
Yasmyn C. LunaDaze Rep
over a year old

We have been in contact with you actually, but we let you know that one pair was on back-order due to popular demand and we provided you with tracking. Thanks for your support and patience!

Texas
1 review
1 helpful vote
Follow Jana L.
Unfollow Jana L.
Send Message
Share Review
Report Review

Usually I'm all about supporting small businesses but not this one. I ordered 3 items, I received 2 but 1 broke right away. 4 months later I still haven't received my 3rd item. I have notified them numerous times and they just send the same email over and over. Very unprofessional!

Date of experience: September 21, 2016
Yasmyn C. LunaDaze Rep
over a year old

Jana, We are very sorry to hear about this experience. We have kept in contact with you over email and have notified you with further instructions, tracking, and an extra gift for your inconvenience.

Illinois
1 review
3 helpful votes
Follow Lauren F.
Unfollow Lauren F.
Send Message
Share Review
Report Review

SCAM
February 17, 2017

It's been 3 months and the blanket hasn't arrived. The tracking number was only good for China. Luna Daze ignores emails and phone calls and has made no attempt to help resolve the issue. They just take the money and forget about their customers.

After posting this review I finally heard from a "customer service rep" who said the order must have been lost in customs. She said a new blanket would be sent out and to touch back in a couple of days for a new tracking number. I waited the couple days and emailed back for the new number. There was no response. Waited a few days and tried again. No response. Waited a few more days and tried again. No response. This is getting really old. This is not how you treat customers. This is a scam company. DO NOT PURCHASE FROM THEM!

Date of experience: February 17, 2017
Yasmyn C. LunaDaze Rep
over a year old

We never forget about our customers! We have been sorting this out through email Lauren and it got lost in customs during the hectic holiday season, so we went ahead and sent you a new one.

California
1 review
0 helpful votes
Follow Ashley C.
Unfollow Ashley C.
Send Message
Share Review
Report Review

Sastified!
November 18, 2016

I ordered a pair of goddess yoga pants and I absolutely loved them. Fit perfect. Fast shipping and great customer service - received a response right away when I e-mailed them about my item. Thanks LUNADAZE!

Date of experience: November 18, 2016
Australia
1 review
1 helpful vote
Follow Lauren P.
Unfollow Lauren P.
Send Message
Share Review
Report Review

Exactly what I expected!
January 21, 2017

I ordered a pair of Goddess Leggings and they came within 2 weeks (as expected because they were shipped internationally) They are the same material, stretch, sizing and colour that the description and pictures had shown and I love them! I read some reviews on here just after ordering them and was worried that I'd been scammed but my emails were returned almost immediately and I was given a time frame to wait before emailing again if they hadn't come. They came when I expected them and after wearing them around the house as often as I can I'm in love!

10/10 I would definitely buy from them again! I'm not sure if they used to be a bad website to buy from but they are definitely turning around if that's the case, my experience was good and I hope that one day the reviews on sitejabber have more good than bad.

Date of experience: January 21, 2017
Yasmyn C. LunaDaze Rep
over a year old

We appreciate your intricate response Lauren and we are very happy you love them!

Idaho
1 review
1 helpful vote
Follow Michaela P.
Unfollow Michaela P.
Send Message
Share Review
Report Review

Bad bad bad
June 25, 2016

Never received my order. They never got back to my email, and only had the option to email from the website and no email listed so I can't try emailing them straight from my account. Thanks for stealing my money, guys.

Date of experience: June 25, 2016
Yasmyn C. LunaDaze Rep
over a year old

Hey Michaela,
We are sorry to hear that you were unhappy with our company as our customer service was down for a little while. You order was on back-order for some time due to the high demand, but we did certainly respond to your emails. Our support email is listed at the bottom of every receipt :)! Hope you enjoy your jewelry!

Mississippi
1 review
1 helpful vote
Follow Christina B.
Unfollow Christina B.
Send Message
Share Review
Report Review

Dont order from this website. They never sent me a waist trainer i ordered 3 months ago and havent answered my emails. About a month ago they said they would send me another one since I hadn't received it and never got it. I emailed multiple times since then and still haven't gotten a reply from them. Do not order unless you want to thdoa your money away.

Date of experience: December 24, 2016
Yasmyn C. LunaDaze Rep
over a year old

We tracked your item and it was delivered to your mailbox... Feel free to email us (or change your review) accordingly :)! Thanks for your response!

Overview

LunaDaze has a rating of 3 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LunaDaze most frequently mention and yoga pants. LunaDaze ranks 144th among Women's Clothing sites.

service
11
value
12
shipping
12
returns
7
quality
12