On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I bought this as a gift for my girlfriend and she really likes it.
I think a persons skin type should have lot to decide on what you would need for a flawless makeup - wrinkles, dark spots, etc. what is the buyer tring to achieve - this should be consideration before selling what she does need or doesn't, which maybe she just wants to improve herself. I think more time needed to see how to use the luminess - I felt that I wasn't getting the coverage like to see on TV. Of maybe the foundation is the wrong color -
Hey Gerilyn, thanks for leaving your feedback with us! We portray our flawless look by using our airbrush system and our new foundation - the Silk 4-in-1 foundation. Our 4-in-1 foundations are combined with our foundation, high coverage concealer, primer, and anti-aging serum. These are suitable for all skin types as all our airbrush makeup is hypo-allergenic and can cover any imperfections the customer may want to cover. Please let us know if you need anything else, we would love to assist you and answer any and all questions you may have!
Not too happy lol bkjhdkhlhjdhfkiljfbsgzgcjbmchdvcn by g dog
Hey Terri! Thanks for leaving your feedback with us! We had our Allure Compact out of stock for quite some time - but happy to say we are now in stock! However, our customers can choose their free gift on orders that didnt receive this compact. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I went online an ordered the beginner kit and it was then shipped out to me. I didn't have any problems.
Customer friendly website.
Arrived on time, well packaged!
There was a promotion going on. I didn't put 2 on my order because it wasn't applying the promotion. I didn't get a free one.
Hey Kelly! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
I have the origianl Luminess air brush machine. After 4 years it finally died. I am not sure about the breeze it is very hard to judge where to set the button for equal coverage.
Thanks for sharing your feedback with us! No worries, this is a simple fix! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! We have also sent you a link to participate in one of our lives right now that our makeup artist can answer all your questions and show demonstrations! Let us know if you need anything else! ❤️
I just received my order and I am so excited to try Luminess
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
So far so good not good but didn't receive full order
Hey Trish! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
Getting the feel of it and love the product. I would recommend this to everyone. It's easy to put on and blends well.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I bought my foundation on a buy one get one sale but only received one bottom. I was sad that I paid that much for only one small bottle
Hey Becky! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
I've been using these products for years. I'm a makeup artist and use it on all of my clients
We are so happy to hear you are loving your Luminess Products! ❤️
This luminous makeup is God's gift to women I mean this is the best stuff ever you cannot beat this it goes on so smooth and it looks so pretty and it covers everything I love luminous thank you so much in
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Not happy at all I try it as soon as I receive it but fail try it again but no luck so that's it for me
Hey Carmen! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
I responded to a BOGO text or email. So i clicked the link for the BOGO sale & placed my order. There was no buy one get one free involved. Very sketchy
Hey Lynn! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
The process was seamless when purchasing. I just received it and I will update my review after using it for a while and see how I like it... so far so good!
#BestDecisionEver! You’ll never go back to traditional application systems
Love, love this makeup. Easy to use and always on stock
This warms our hearts! Thank you for being the best part of Luminess!
The spray on my face doesn't look right. Not happy with this
Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
I received my purchase between September 21 and 22nd. One of the item was out of its package.
Hey Elsie! Thanks for leaving your feedback with us! We deeply apologize that one of the items were out of its packaging! All our orders are quality tested and checked during packaging - that is definitely not the norm for us. I will let our quality department know! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our product!