From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It's a great product I just wish I didn't sweat so bad and I thought it kind of helped with that but it doesn't with me unfortunately it's a good product though
Zero coverage real spotty watched tutorial I do not like it
Hi Makayla, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The color is very bad it looks orange. I took the test they sent me what they thought was good but wasn't at all
Hi Nicole,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I received my order in a timely manner, however I ordered the wrong item and contacted the company to return or exchange for the correct one. I was told after being on hold for a time that I could not return or exchange the item as it was sold at a reduced price.
This was unacceptable since I was going to purchase the correct item.I found what I meant to purchase on Ebay for a quarter of the price so...sorry Luminess...
Hi Joann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It did well good coverage not to much.i was wondering though if you should put your normal face cream on first?
Hello Grace, you can follow your regular makeup routine with our Spray Foundation. We invite you to consult with our beauty experts who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive ❤️
I was surprised it was delivered so quickly. I have yet to try the product!
YAY! We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey!❤️
Ordering was easy! I was very excited to try this brand. I ordered it on February 5th…received it two weeks later. Too long for shipping!
Hey Amy, don't let that take the excitement away from you! We are truly sorry for the delay on your order, we have experienced some issues in our warehouse but can assure you we are back on track! Keep in mind that your trial started once the package was actually delivered. Let us know if you need anything throughout your Luminess journey - we are here for you. ❤️❤️
The foundation was a perfect match and didn't have a heavy feel to it
We are so happy to hear you are loving your Luminess Products!❤️
I don't wear makeup but as I'm getting older I feel I. Need to cover up spots. Very impressed and satisfied with the responses I've gotten and how quick they resolved an issue and got in contact with me. Speaks volumes as a company. Thank you. Seriously.
Hey Michelle! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It is cakey and did not minimize more pours. The shade was pretty spot on. But that was about it.
Hey Janice! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It's good I'm over 60 so I will need to get me concealer for my lines then it will really be good thank you 😊
TYSM for sharing your experience! ❤️
It took 7-10 business days for my order to ship then another 4-5 days to receive
We apologize for the delay! Let us know if you need any help! We are here for you.❤️
Great match great product I love it. I'll definitely reorder.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Shipping was very slow! It took me two weeks to receive my order.
Thank you so much for reviewing your experience, we are always looking for ways we can improve. Let us know if you need anything throughout your Luminess journey!❤️🥰
Shopping easy shopping fast n hassle free. So happy with the product.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey! ❤️❤️
I haven't worn make up in two years. I decided to start wearing make up again. I seen these videos and decided, yup this is it. So pleased with my order. Thank you so much. It makes my skin flawless and feels natural. Not heavy not cakey.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Slow shipping and product feels very dry on skin. Feels stale on face
Hey Julie! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I received my foundation but the shade was not as expected so I had to order a replace shade.
Thank you so much for reviewing your experience, let us know if you need anything throughout your Luminess journey! ❤️❤️❤️
I received my order but not my color. It's been hard to reach out to customer service.
I need to return my product
Hey Ana! We recently tried to contact you, but were unable to reach you. We are sorry to heat that the shade you received was not a perfect match, we would like to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Wonderful product! I will definitely order from luminess from now on
We are so happy to hear you are loving your Luminess Products!❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica, we recommend setting the makeup in place with a translucent powder and setting spray for extra hold. Also, we would love to recommend that you check our Facebook lives with our beauty expert, Heather, so you can learn more about our product! 🥰 https://www.facebook.com/groups/luminesslive