From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
As someone that doesn't use makeup at all I found this to be easy and long lasting. I never used the setting spray and was rather impressed on the coverage through out the day. I even recommended it to my mother and sister. At first it didn't seem to be my color but after letting it sit it looked rather nice.
I really love the way the foundation goes on and has great coverage
We're glad to have you as our customer and to see that you're enjoying Luminess products!
Very easy to use just wasn't for me. I would still recommend it to others I just didn't pick the right shade.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Very expensive for this product. I don't like the spray on to the brush, as it sprays wide and discolors the sink, dresser, or wherever you apply your makeup. Didn't spread well from the brush to your face, and primer is sprayed on the face and feels like air spray only. Much too expensive and not as user-friendly as advertised.
Hi Carriann, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I wasn't sure I was going to like Luminess so I chose the 14 day trial. I am totally impressed with the product. I was a little disappointed with my packaging. But, overall the makeup is a 10 out of 10!
We really appreciate you taking the time to share your experience with us.💖
I was skeptical because 9/10 times the media hypes these type of things 100x more than they deserve BUT this makeup is literal magic. My skin looks like porcelain. The hydrating primer is *chefs kiss* and the sealant is THE BEST. Ever. I'm obsessed.
This warms our hearts! Thank you for being the best part of Luminess and reviewing your experience, we're so happy you're happy! 🥰
The product is ok but the shipping took forever to get here.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I finally decided to try it out and the site made it really easy to order with the trail. I was surprised at how fast the foundation/primer arrived!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It took over a month and 18 emails and countless phone calls to get a cancellation. They make it just about impossible. So I ended up getting products that I did not want in a charge for $77 that I don't want. I have pages of emails sent to them and you can't get anyone to help you. When you try to cancel it says you have to call them. When you call it says you have to sign up for a call back. The callback takes about 3 to 4 weeks. I've never done with customer service like this. Do not recommend.
Got lost in shipping other than that no issues. I've only tried it one and color match made me a bit orange.
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I needed it within 2 weeks and it didnt make it in time. Im sure its a excellent product just didnt use it.
Very clear and precise. Accurate to the touch. I like it
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I'm really like this product. I was a little iffy about the spray but once I got it and started to play with it, it works out absolutely great. The color is a little dark for right now but when I get a tan 4 summer it'll be perfect. The brush is awesome. I love the primer. I love the settings Bray pretty much customer for life here. I've been using luminous for many years and now. I just have a new product to use with them.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Powdery and uneven foundation. I ordered the special blurring primer and this foundation is awful.
Hi Gina, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Color match did not work. I got one exchange and had to pay for shipping and handling fee and second color does not work. I was told can not return the product because of color not matching. Will not be using the product
Hi Becky, We are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I'm 72 and it made me look younger and feel pretty covered dark circles and uneven skin tones and made me feel special after loosing my husband 5 years ago thank you
This warms our hearts! Thank you for being the best part of Luminess, we're happy to have been a part of raising your mood! 🥰
I'm still getting used to the product, but I love it so far.
Thank you so much for reviewing your experience so far and sharing the love! ❤ 🥰
Perfect match, it's so natural. It's looks like l have nothing on.
Thank you so much for reviewing your experience and sharing the love, we're so happy to hear you're happy! ❤ 🥰
A breeze. I have used these products for years. This new order was for gifts to family.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I like the convenience of how fast it takes to put on my foundation. I also like that the color matcher matched me perfectly! My only complaint is that I have very oily skin so it tends to separate after a few hours on my nose. Other than that I love it!
TYSM for reviewing your experience! We are always looking for ways we can improve! Maybe try going lighter on the primer when you get to your nose, and be sure to do a cleanse first to start as neutral as you can! ❤ 🥰
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖