From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have not tried it yet because the shade color is wrong.
I expected the make up to be more full coverage. I have a hard time finding a good color for me. I haven't made my decision yet if I'm going to keep it or return it.
Shopping for a color was ok. The color I received was to dark (fault of my own).
The makeup builds up in the fine lines and wrinkles making them more prominent
Plus I'm not happy with the shade
How do I go about sending this thing back?
Hi Teresa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
And it cakes in my skin makes fine lines worse.
I look opaque when applying have to apply more makeup to make it look right.
Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
At first, I was a little skeptical, being African-American knowing that undertones can affect whatever colors presented on the screen but I followed the advice I saw on Instagram to order a color up/darker and it worked! I'm a very minimal/only do my make up maybe once a week so this coverage works for me just to have a nice blended every day look. I've had it for a couple weeks and it's worked very well paired with the primer and the sealant. Would like to see how long one bottle last since it's a spray can so you can see when it's getting low but overall I'm impressed. Will repurchase.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I love the feel of this makeup and it's so easy to apply!
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I contacted them telling them I never got my sample package and now they are trying to charge me for a product I never got to use or try even though I send an email and they said that someone will email me back they didn't get anything until today that they want to charge me for a product I never received.
Hi Nereida, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Goes on smoothly. Looks natural. Does not cake. Wears all day.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Great product, silky smooth texture, looks airbrushed. Coverage is very good and hides imperfections, red blotches, age spots, undereye bag coverage also. This saves me 5 unnecessary steps to applying makeup. Easy peazy. Beautiful
We are so happy to hear you are loving your Luminess Products!❤️
Easy and fast shipping. The product is good but the color definitely did not match my skin tone.
Thank you for taking the time to review our product! Feel free to contact our Luminess customer care team, 1-888-793-7474 if needed help with a color match. ❤️
I have attempted to try this product for a month now and it has never been delivered but I did get billed for this, TWICE! Customer service is a joke. Takes a stupid amount of time for anyone to get back in touch with you just to blow smoke up your butt. Do yourself a favor, close the page and move over to another product. Save yourself the headache. This company is absolutely horrible.
Hi Stacie, It was a pleasure assisting you today! Please let us know if you need anything else, we are here to help! ❤️
I wasn't satisfied with the products at all! The foundation was definitely not what I expected it to be at all
Hi Clara, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It's not same as showing on videos. I would prefer brush or sponge
Hi Rafia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like the product! The primer is great. The color for the foundation is 'okay'. I do wonder if there is a better match. I know that I can try another color but decided to just keep this one.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The shade is much to lite. I will need about 3 shades darker
Hi Morlyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
If signing up for the trial, they do a pre-authorization of the full amount, and after 5days the full amount drops off until after your trial ends.
Thank you so much for reviewing your experience! 🥰
Fast and easy. I travel for work so when I returned home my package had arrived. I have not used yet or checked the color but all looks good.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Great coverage without the gloopness of other products I have tried and it lasts all day/night without touch ups!
We are happy to hear you had a positive experience with our company! 🥰
I was extremely excited to try this product. Once I received it I was disappointed with how it looked. The color matched perfectly with my skin. However, the primer was flakey white. When I applied the foundation, it became cakey looking. Very disappointed with the outcome.
HI Sarah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sirena, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️