From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I can't return my product the website don't have the option
The advertisement was inclusive and welcoming. It caught my attention right off and the bonus was that the product arrived on time in very nice packaging.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
My skin is dry and oily so the product did not work on me. It cracks all over no matter of oil or dryness.
Hey Jandeline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Yes, I told you guys numerous times that I receive my package and also y'all had me on there is just like starter kit and I paid for the upgraded version so I would like to have my package and I can't tell you if I like y'all make up or not because I have not been able to use it
Hi Robin, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Loved it and you even made it right I put it in it was like nothing there very light
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! And we appreciate the opportunity to address your concerns regarding the preauthorization charges on your credit card and understand the confusion it may have caused. We take customer feedback seriously, and I would like to provide some clarification on this matter.
Preauthorization charges are a common industry practice and are not actual deductions from your account. These temporary holds are placed to ensure that funds are available for the transaction. Rest assured, they are not processed as actual charges, and your available credit or funds should not be impacted.❤
The product itself is in good quality when delivered. I was satisfied with the urgent delivery.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have had a great experience. I love the way it sprays and matches my skin tone so perfectly.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Do not want any make up refills or anything added to my bill and certainly no automatic refills
We had been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I absolutely love this product. Very silk, non drying. AMAZING
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
I don't believe my color was right for me. I didn't lime that u spend a lot of time refilling it up. But other than that it looked super smooth more natural than any other makeup
Hey Deborah, thank you for leaving your review with us! I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Furthermore, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you in finding your best match. ❤️
I received the kit as described promptly and was only charged $3 for processing/shipping. The primer and foundation were very easy to apply. I personally did not like the feel of the foundation once on. However, I am a minimalist when it comes to make-up. To me it did not cover my dark spots and fine lines as I had hoped. The company was very nice and cancelled my trial.
Hi Anna! We are so grateful to have customers like you and look forward to working with you again in the future! 😊
I love it and it makes my reddish skin go away so I love it
We are so happy to hear you are loving your Luminess Products!❤️
I tried to call luminess because the color is not right to talk with someone about it.
Hey Linda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The color was a little too orange for my skin tone. I don't feel like this makeup is anything special, however I do feel like it stays on pretty well.
Hi Shayna,Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!💖
I liked the thought behind the product but more shades would be great. I found the medium had an orange tint and didn't look right.
Hi Trish, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love my luminous but, I was hoping to trade it for something else because it only last for a few seconds. No return label possible. No call back.
Hi Lala, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I found the application to be underwhelming & not what I expected. I think the shades of foundation weren't the right tint. Maybe I need more practice. Not for me
Hi Linda, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
This company claims to have satisfaction guarantee policy, but they make it impossible to return the product within the two week trial period. I tried calling and emailing the company and was unable to reach anyone to return the products.
Hi Meghan, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Seems great. Full coverage and i have wore it for 3 days in a row so far and no breakout!
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I highly recommend getting the primer and setting spray along with it! No cakeyness, no dry patches. And the shade matched perfectly!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️