I paid approximately $100 for three solar powered lights sold by LuminaBright. Upon opening the package, the product quality was at best average. The product performance was awful. After a couple of days, two lights stopped working completely. When I sent an email to their customer support address, LuminaBright offered to refund 65% of the purchase price while letting me keep the products. When I refused, they agreed to a full refund but refused to pay the return shipping costs. So I am out of pockect for the cost of returning clearly defective products. Even if the lights worked, they are cheap and over-priced. You can buy better lights at your home improvement store for $5-10 per light. Plus you have to pay to return them if they don't work. Read the other reviews on this site, which are very similar to mine. Don't waste your money on this cheap junk sold by a company that doesn't stand behind its products. If LuminaBright balks at giving you a full refund, contact your credit card company and open up a dispute.
I ordered a total of $200 worth of lights for my front and backyard. Didn't work from the start.
When I called them they told me to open up the battery and wipe off if they didn't work to send back which I had to pay for and then they will send me a replacement which I had to pay for shipping AGAIN! BUYER BEWARE! JUNK LIIGHTS AND CUSTOMER SERVICE
I purchased 5 lights in March. Currently none of them are working. I paid $159.00 for junk and I can not get them to respond to me by email or phone. DO NOT BUY THIS PRODUCT.
All broke within one week. One never would even work from the beginning. I am asking for a refund now.
Rip off! I bought four lights and only one of them remains working after one week. What a pile of@#!%!#^$##$(&*(^#$@@$)
System worked one day then quit. No phone number. I have tried everything that I could and still no lights! Simply ripped off
Bought 3 solar lights, one never worked and the two others stopped working after 3 weeks. Called customer service and agent gave me instructions as how to open the solar plate and reverse the battery. Her exact words were "some of the batteries were put in backward". Discussed this with two male neighbors that said if the plate cracks when pressure applied to the screws it would destroy the light. Called back and recording said to call back all agents were helping other customers. I have tried to reach customer service for weeks and all I get is the recording. I wanted to give the information that my neighbors gave me. I have tried now for the 3rd week and now the 30 day money back guarantee has expired. This was a waste of my money and it will be a waste to anyone else. This company also makes the consumer pay for the return cost... even if it was a defect in the product? This company may as well have put a gun in my ribs because they are thieves STAY AWAY FROM LUMINA BRIGHT UNLESS YOU WANT TO THROW YOUR MONEY AWAY!
I bought 5 lights 2of them quit working 2 days after I turned them on after reading all the reviews that the BBB and state attorney generals should get involved.
Lights worked briefly and some never worked... expensive mistake. I am reading the reviews now and realized I should have read them before purchase.
7 out of 10 lights stopped working after 2 days of full sun. 2 lights I have not put out yet but still a very bad product.
Awful lights. Attempted to contact due to all lights stopped working after 1 week and two lights never worked.
I ordered 4 lights. Only one worked. Then it quit working after a week. Can't get any help from the company. Don't buy. Awful product.
Lights don't work and never received my other order. There is no way to get in contact with this company
The best out door lites are by solarstore.com I ordered them and they are made here in the U.S., Not in anyway connected with Luminabright.
Just a few months ago, February 1,2019 in particular, I ordered 10 cool white yard/mountable lights for $279.95, as well as the 11th one at such a fantastic promo price of just $25.00. Who could resist?
I also ordered the 10 pack of garden lights for $36.95. With taxes and FEES of $20.52 and shipping of $8.95 the grand total was $371.37.
We are completely re-landscaping our yard and want to include lighting for the shrubs, trees and house accents. I intended to use these lights as an opportunity to see just what the effects would be before installing permanent wiring of the lights we wish to use and possibly give the solar lights to our daughter since she's also interested in lighting her house as well.
I was anxiously awaiting the arrival of the lights which was timely. A nice large box, very well packed arrived and I opened it up; professionally packed, which gave me a level of confidence, even though I DID READ several reviews, all mixed compliments and complaints, but figured by sheer volume I could get the desired results.
Upon opening the box one mountable light was broken in half and did not work; I'll consider that one the "promo" light. I still had ten more to try out.
I stuck all the lights in the yard for an entire day of sunshine in South Florida to get them charged. That evening I turned them all on (which some already were as you can't tell what the position is, and they're supposed to be "off" for a proper charge) to start placing them around.
Initially, everything looked great. However, the next night one mountable went out... and over a short week to ten days EIGHT more went out. To date (5-1-2019) I still have two of the mountable style, and nine of the garden lights are still working.
By the way, I was in Walmart yesterday and happened into their garden center and saw what appeared to be the EXACT same garden lights for $. 79 CENTS each! I didn't even go to the ones that looked like the mountable ones... why?
Did I ever call the company, or try to return them? NO, not after reading many more negative reviews like mine.
On the upside, they lasted long enough for me to determine the final layout, so at least I got some useful result from them. Plus, the bubble wrap is of the highest quality! Just so this review is validated, I am furnishing the email confirmation of my purchase. Good luck, and BEWARE!
We bought $400 worth of the lights this summer 2019 and none of them work now! Dont buy them! They break easy and DO NOT HOLD A CHARGE!
DO NOT GIVE ANY REASON FOR PRODUCT NOT WORKING. WILL NOT GIVE
CREDIT BACK AND YOU PAY FOR RETURNS. TOOK MY MONEY, BUT NO SUPPORT
Answer: Am I talking to a LuminaBright employee or a person that bought the lights? It said at the beginning I might be talking to either one and it is just a guess but I will probably be talking to someone who bought them and they can't help me other than to tell me their horror story. I would like to know how to get my money back for these pretty much useless lights. I bought 10 lights and right out of the box 2 of them didn't work. And now I have 5 lights that don't work. Have had them for about 4 days and I keep losing 1 or 2 a day. I paid $306 for them and they are junk that I could have gotten at the Dollar Store. I did read before my purchase, that if you weren't completely satisfied with your purchase that you could return them with no questions asked. But low and behold, you can't find how to do that anywhere online. Silly me for believed that! I have tried all your tricks that I read in the bad reviews and nothing makes the bad lights work again. I would like to return them all for a refund. I do not want to sit around waiting for the 5 left to go bad like the rest. Can anyone help?
LuminaBright has a rating of 1.5 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LuminaBright most frequently mention customer service, solar lights and full refund. LuminaBright ranks 97th among Solar sites.