Horrible! They falsely advertised as having 7 bulbs. Ones with only 4 bulbs arrive. Also, one was broken! Came in flimsy mailing packaging... not a big box. Wouldn't refund me 100%. Said that they would give me 50% back and just keep their terrible product. I will NEVER buy from them again and will tell everyone to stay away. I can't believe they can get by with falsely advertising their product!
I purchased 5 of these solar lights and all five worked first 3 days. I have one working at this time. Water proof, not 100%... I picked one up to check out possible answer to see why it was not working... water ran out from the battery area? I plan to replace the batteries to see if that works... if not then I will caulk it up to bad decision and will check into getting my $ back! Over all I would say it is not worth the amount of money they cost and underground wired landscape lighting would be worth the money! Unsatisfied customer here for sure... and would advise not to buy!
When I received my solar lights from Lumina bright they were delivered in a large plastic bag(you know the kind that is easy to grab and toss) 2 of the 5 lights I ordered did not work at all and since my last contact with Lumina a 3rd light now isn't working! Lumina informed me that I would, at my expense have to send them back for replacement. Being that 60%of my order did not work makes me feel the odds are against me that 100% would work! Like I told them, I've taken this as another life's lesson at 64 yrs of age... don't do business with a company you did not solicit from your email box!
I have had these lights for a couple months. After 6 weeks they stopped working. They told me to clean contacts for batteries. I did and they lasted 4 weeks. Lights are out again. Probably the worst $70 that i ever spent. It is a scam, dont buy, no customer service, no one cares if your lights work, they have your money and are happy you bought. Dont expect any help. Throw than in thash unless you dont mind cleaning the batteries every month. Im too old too deal with it. Mine are free if you want to come get them before next burn season
Ordered 4 solar lamps which were shipped in a plastic bag without packing materials. Film over solar lamps missing on all 4. One light was on inside the box. Clearly these were returned items reshipped to me. 2 out of 4 worked. Wrote customer service that I was returning on their unconditional return policy and they offered to give me 65% of the purchase price minus $20 to ship it back. Unbelievable.
These worked great... for about three weeks, so I contacted the company and was instructed to remove all screws, take out the batteries, dust them off, and reassemble. That worked... for about three more weeks. I was just told today that I will need to do that about every 3 weeks due to moisture buildup. It takes about 5 minutes per light, and I'm sure the teeny tiny screws will eventually strip from being worked so much.
Sorry to say that I got sucked into this SCAM! I received the same form letter as others mentioned here. 3 defective lights and they will only refund 65% BEWARE!
STAY AWAY from this company. Getting a return email is a joke... took days. They wanted me to disassemble and rub the contacts and then let it sit for a few more days. I live in Las Vegas. I think we get enough sun for these things to work. I saw one of the units work for one day and the other one never worked. They are cheap and pure crap. The light they emit is weaker than what is pictured for sure. TOTAL SCAM. So they send me essentially broken units and then tried to offer me a 65% refund. Are you kidding me? Then after about 5 emails they finally gave me the address to send them back but provide no label. So I am no out the shipping cost TO me and over $9 to send back. I'm going to try to fight through my credit card company. Just wish I had seen this website first before I bought from these scammers!
Waste of money and time. We bought 12 and no one works correctly.
Something is wrong with the circuitry design. In order to get it working one needs to remove battery and install it back. It works one night. Switching system does not work properly-it blocks battery from bulbs after one circle.
Wish I had read these reviews before wasting my money. These things are pure junk. DO NOT BUY THESE LIGHTS. The return system is just as bad. This company should be ashamed selling these products. I'm contacting the BBB. Someone needs to check on this company and their business practices. This is how one of the lights arrived to my house. It was completely broken and of course, not working.
Ordered 8 lights in March and only 3 of 8 work; one was received with a broken post. I complained and at the end of March and received an email with a request number to send in a picture of the broken post. I tried to reply but the email never went through. I complained again and was sent an email to log into the site and after logging in was given an online message that read: This page doesn't exist. I am thinking this is / was a scam. The two pictures attached show (1) the 6 of which 2 only work and (2) show the light with the broken post in the box.
Waste of my $300+. Lights work extremely briefly and then you can't change the batteries as the battery compartment doesn't even come off. They don't stand behind their products. Can barely understand their customer agents. Won't replace products and won't issue refunds. They just say they don't understand. This is just awful and I am disgusted by this whole thing. Sick to my stomach. BBB got my complaint as well. TOTAL SCAM!
I saw this advertised on Facebook and it looked like just what I was looking for. I ordered the warm light, and they shipped the cold light. Through email, I have now twice received a promise of the correct replacement with a tracking number, and neither time did they go good on it. Now, the original cold light has stopped working altogether. After picking it up to investigate why, the plastic broke, so the light broke off and is now hanging from the wires. CHEAP PLASTIC, extremely fragile and stopped working after about two weeks.
I purchased three of these lights. The first week, they worked great. Then, they just stopped working. They say there's a 90 day guarantee but I cannot get a response from the company. Horrible. Do not buy these!
The article/ad on Facebook etc. promises a lot but Luminabright solar lights don't deliver. We bought three. One light never worked and the other two barely stay on for one hour and a half after dark. Waste of money.
Ordered 3 lights, 2 did not work right from the start. Two replacements were sent, 1 worked. Within 24 hrs. The 1 working one not longer worked. I requested a free shipping return label for the defective lights. I was told that most customers decide to take the 65% refund and you get to keep the defective lights. In order to get a 100% refund, minus shipping, you have to actually return the lights at your cost. Right now I don't have any working lights and am out $50.00, I took the 65% refund because I did not have ALL the original boxes required.
I purchased two of these and I had one that no matter what they told me to do, would not work. Today they sent me an email saying I had to pay the return postage to send it back and I had to write a message telling them why I am requesting a replacement. They sent me a defective product! I paid for this in good faith! I am so upset about this. I'm not sending it back I'm putting it in the trash and buying something else. I bought these back in March and have tried everything they told me to do. These people are despicable! Buyer beware.
I purchased 2 sets of these lights & worked for 2 days & quit working after that. These lights are a total disappointment & worthless. After trying to locate an address or phone number I discovered all of your customers reviews has the same issues. I expect a response & a full refund of this worthless product.
Bought 16, half did not work, they don't answer the phone, wanted me to negotiate a partial refund with keeping the remainder... slowly other did not work. I returned them all for full refund. Do not buy these... bad service, bad product. Returned all at a loss of shipping cost. Full refund.
We ordered 8 lights in March anticipating some landscaping work to be completed in the spring. When we finally took them out to the box, we could not get them to work. I called the number on the website and through broken English they explained they were out of warranty and nothing they would do. You have to wonder when their website shows positive reviews, but there is no way to leave a review... I also wanted to review their warranty policy, but there is only a small paragraph in their sales form. In hindsight this firm is too sketchy to stay in business...
Answer: Am I talking to a LuminaBright employee or a person that bought the lights? It said at the beginning I might be talking to either one and it is just a guess but I will probably be talking to someone who bought them and they can't help me other than to tell me their horror story. I would like to know how to get my money back for these pretty much useless lights. I bought 10 lights and right out of the box 2 of them didn't work. And now I have 5 lights that don't work. Have had them for about 4 days and I keep losing 1 or 2 a day. I paid $306 for them and they are junk that I could have gotten at the Dollar Store. I did read before my purchase, that if you weren't completely satisfied with your purchase that you could return them with no questions asked. But low and behold, you can't find how to do that anywhere online. Silly me for believed that! I have tried all your tricks that I read in the bad reviews and nothing makes the bad lights work again. I would like to return them all for a refund. I do not want to sit around waiting for the 5 left to go bad like the rest. Can anyone help?
LuminaBright has a rating of 1.5 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LuminaBright most frequently mention customer service, solar lights and full refund. LuminaBright ranks 97th among Solar sites.