We ordered 8 lights in March anticipating some landscaping work to be completed in the spring. When we finally took them out to the box, we could not get them to work. I called the number on the website and through broken English they explained they were out of warranty and nothing they would do. You have to wonder when their website shows positive reviews, but there is no way to leave a review... I also wanted to review their warranty policy, but there is only a small paragraph in their sales form. In hindsight this firm is too sketchy to stay in business...
I was excited to receive my solar lights and after a day of charging i went out and only 4 of 12 worked. I called customer service and they said to open up the battery compartment and wipe off the terminals. I was game until I found that they are glued shut. I called the next day and they said they would send me replacements. I received those and had the same issue. I now have 20 lights and only 4 are working. I asked for a refund and I had to send the lights back which cost about $45 UPS ground. The customer service person said she was aware of the issue and that a lot of people are returning them as they are faulty. Why are they not checking them to insure they work. Do not buy from this company!
I purchased 6 lights. 5 of the 6 stopped working within a day or 2. The company asked that I take the solar batteries out 'to dry". They did replace 5 lights and all 5 lights while worked for a at or 2 are dead.
Worse solar experience I ever had.
We need to force this company out of business because the lights are garbage! Most don't work and you have to pay to return them. Once I paid to return them, I never got a replacement. They don't have a phone contact and their email support sucks!
I bought five and 4 worked and then they stop working. I emailed the company and they said open the panel Chad take battery out and our back in and they worked again. The problem is I have to do it every day... REALLY!
I purchased 4 of these lights. They were late coming so I was on a 3 week vacation when they arrived. I put the first two in the yard. One worked for about 2 months, 1 worked about 6 weeks. I put the other 2 out. 1 worked for about 3 weeks the other never worked. I called LuminaBright since it was almost 90 days. I was told that they won't do anything until you troubleshoot and check for defective batteries. I told her that it would mean that it would be over 90 days and she said "no problem", she would note my account. I have taken them apart, checked the batteries, put them back together and tried them again. Of course, since there is no way to tell if they are on, it takes at least 3 days to test each one. None work. Called them back and was told that they will not replace them because 90 days have passed. I am just out of luck and out $149.00. Not a happy customer.
These lights suck, do NOT buy them. It's truly a waste of money. I spent over 300 dollars on these lights and only one of them work. The company sucks, the services suck and the product sucks. Trust all of these reviews, I wish I had seen them before purchasing them
Wow, so I got an advertisment from this company to my email claiming that they were some of the best lights for a enormous saving for lighting up your yards. I was excited and about to place an order when I started to read the reviews, and man am I glad I did... Every review, except from one person who kept saying they work great you just need to "Man up clean the battery" (WHAT!) lolrotf he must work for the company.
So for all of you who gave the warning DON'T BUY THESE LIGHTS! Thank You, Thank You, Thank You, for saving me money and heart ache!
DO NOT BUY THESE LIGHTS! THEY DON'T WORK, AND IF THEY DO THEY ONLY WORK FOR MAYBE A DAY OR TWO! THEY ARE JUNK! IF YOU WANT TO RETURN THEM YOU HAVE TO PAY THE SHIPPING TO RETURN THEM, OR YOU DO NOT HAVE TO RETURN THEM BUT THEY ONLY GIVE YOU 65% OF THE COST OF THE LIGHTS THEMSELVES, NOT THE SHIPPING OR ANYTHING ELSE, SO YOU REALLY DON'T EVEN GET A WHOLE/FULL 65% BACK! SCAM! THEY KNOW WHAT THEY ARE DOING AND THEY KNOW THEY DON'T WORK WHEN YOU ORDER THEM! DON'T BUY THESE LIGHTS PEOPLE, DON'T DO IT! RUN AWAY, RUN FAR AWAY!
This company are are scammers, I paid over three hundred pounds of their items, which i cancelled as they were not in the country they led me to believe and they have only refunded me 18 out of 300 and now they no longerr reply to my messages. STAY CLEAR repeat STAY CLEAR of this company.
I purchased 5 lights in April that worked for 2 days and then stopped. I called the company and the lady had me remove the batteries replace them and then put the lights in the sun. They still did not work. I had to change the batteries and still one did not work. When you call they put you on hold and then after 20 or 30 minutes hang up on you or tell you no one is available and hang up on you. Order # 3BF063B370 PLACED 04/17/19. An expensive lesson $174.50. Beware of ordering online... buy local.
I ordered 4-7 LED light fixtures and got 4-4 LED light fixtures and the one I tested worked when it came out of the box and quit working after the first use.
This product is garbage.
Then the company wants to refund 60% of my money and I get to keep the fixtures that don't work.
I should have done this before I ordered. Three of four I oredered have not worked. How can you do business? Now after struggling with the; m I have to ship them back at my expense, shame on you. Even the box the box thay came in had ANOTHER address on it. Reading these other reviews I think this company should be sued. The security lights work right now.
NOTHER address on it.
I ordered these and paid a lot of money for them expecting to get a quality product. The first night I used them 2 did not work. I emailed the company and was told to take the 4 screws and take the battery out, check the connection and put it back together! THIS on a brand new item! Evidently this happens a lot for them to tell me this. Well, they sent me 2 replacements... every night I have to check them and every night I have between 2 and 4 of them that do not work! I was told to send them back, PAY for shipping, which I refuse to do, any company I have had to return something they have emailed me a pre-paid shipping label. I am done with them and as I said in the heading, DO NOT WASTE YOUR MONEY!
I ordered these lights initially to highlight trees on my property. I received four of them, all of them worked on day #1, but since then two died. I tried to open the case to change batteries... impossible. Based upon my experience, and the fact that there was no "contact us" information in any of the boxes, I've decided to lick my wounds, pitch all four of them, and go to my local Home Depot for other options. My experience is consistent with others posted here so STAY AWAY... DON'T FRITTER AWAY YOUR MONEY as so many others of us have.
This is what happens when you don't do your research before buying something on Facebook. Bought 5 lights for $159.00 and in less than 2 days NONE of them work. So, I'm going to replace the battery in one to see if that works, but I am not confident. DO NOT BUY THIS PRODUCT!
I ordered 3 and one never worked. The other two stopped after a week. Contacted customer support who recommended disassembling the lights and cleaning and reinserting the batteries. Did this and two worked immediately and the third never did. After 2 days, none are working and I am now told that they are out of the 90 day warranty. Of course, they are out of warranty because delays in responses from the company support site drag the affair out until warranty expires and they win. DO NOT PURCHASE!
False advertising. These lights are a ripe off. I am so mad at myself. My husband works hard for our money. I wasted over 100.00 for these lights. I would have rather bought a very good flash light and had a employee of the LuminaBrite company who took my money for the original order, stand outside my house shinning the light on my house ALL NIGHT LONG. Jerks. I bet the CEO IS LAUGHING HIS HEAD OFF all the way to the bank.
I bought three. I have plenty of sunlight but no light is emitted from these "things" after dark. I tried calling, hung on for 35 minutes, then got cut off. The company can't be reached.
These things last maybe 2 to 3 weeks if you're lucky. Some may work a little longer but here's the kicker - THEY DO NOT WARRANTY THESE past 90 days. NO SUPPORT. I hope these guys get what they deserve.
Cheating honest people out of their hard earned money is so bad. I guess KARMA will bite.
Answer: Am I talking to a LuminaBright employee or a person that bought the lights? It said at the beginning I might be talking to either one and it is just a guess but I will probably be talking to someone who bought them and they can't help me other than to tell me their horror story. I would like to know how to get my money back for these pretty much useless lights. I bought 10 lights and right out of the box 2 of them didn't work. And now I have 5 lights that don't work. Have had them for about 4 days and I keep losing 1 or 2 a day. I paid $306 for them and they are junk that I could have gotten at the Dollar Store. I did read before my purchase, that if you weren't completely satisfied with your purchase that you could return them with no questions asked. But low and behold, you can't find how to do that anywhere online. Silly me for believed that! I have tried all your tricks that I read in the bad reviews and nothing makes the bad lights work again. I would like to return them all for a refund. I do not want to sit around waiting for the 5 left to go bad like the rest. Can anyone help?
LuminaBright has a rating of 1.5 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LuminaBright most frequently mention customer service, solar lights and full refund. LuminaBright ranks 97th among Solar sites.