LuminaBright Questions & Answers

Question 1

Question:

How do you contact this company to get a defective product replaced? cannot find a phone number or other contact information. How do you contact this company to get a defective product replaced? cannot find a phone number or other contact information.

Answer · 2019-05-25T12:37Z

Am I talking to a LuminaBright employee or a person that bought the lights? It said at the beginning I might be talking to either one and it is just a guess but I will probably be talking to someone who bought them and they can't help me other than to tell me their horror story. I would like to know how to get my money back for these pretty much useless lights. I bought 10 lights and right out of the box 2 of them didn't work. And now I have 5 lights that don't work. Have had them for about 4 days and I keep losing 1 or 2 a day. I paid $306 for them and they are junk that I could have gotten at the Dollar Store. I did read before my purchase, that if you weren't completely satisfied with your purchase that you could return them with no questions asked. But low and behold, you can't find how to do that anywhere online. Silly me for believed that! I have tried all your tricks that I read in the bad reviews and nothing makes the bad lights work again. I would like to return them all for a refund. I do not want to sit around waiting for the 5 left to go bad like the rest. Can anyone help?

Question 2

Question:

How can i return the 6 luma bright solar lights i ordered all failed How can i return the 6 luma bright solar lights i ordered all failed

Answer · 2019-12-02T06:44Z

I ordered $400 worth and need a refund. Non of them work now!

Question 3

Question:

Received my order of 3 lights, no shipping materials included, one light does not light at all, need replacement light. Received my order of 3 lights, no shipping materials included, one light does not light at all, need replacement light.

Answer · 2019-11-14T09:01Z

Same thing with me. I bought three, and after working two or three times now dead as a doornail with no sign of being revived. Apparently they are nothing but useless crap, and a way to steal people's money. Really makes me wonder if I should ever order anything off the internet again. Harold.

Question 4

Question:

I purchased 8 lights. 3 work...2 did work then stopped and 1 never worked. could batteries be bad already? I purchased 8 lights. 3 work...2 did work then stopped and 1 never worked. could batteries be bad already?

Answer · 2019-06-12T07:34Z

It's not the batteries that are bad, the mechanism inside does not work properly. A real nuisance!

Question 5

Question:

Can you cancel an order before it ships. Can you cancel an order before it ships.

Answer · 2019-06-03T10:47Z

No. We had issues with their web site... had to try several times. We wanted the Warm white and in all the attempts to order, the one that went through we forgot to indicate warm versus cool (go figure, right). Within 30 seconds of the order being placed I sent an "Urgent" email to customer service, but was told they cannot stop any orders. They suggested I re order (nice scam), and when the wrong order arrives, send it back (at my cost). Total scam artists and thieves.

Question 6

Question:

Hi, first,am i speaking with someone from luminabright or a person that bought the lights? how can get my money back for the 10 lights i purchased? Hi, first,am i speaking with someone from luminabright or a person that bought the lights? how can get my money back for the 10 lights i purchased?

Answer · 2019-06-12T07:36Z

Don't quite know... I am also a Customer and am trying to find out how to get my money returned too! These lights are junk!

Question 7

Question:

How long is the warrentee? How long is the warrentee?

Answer · 2019-04-25T03:58Z

There was absolutely nothing in the packaging that in any way addresses warrantee; for that matter, no information on how to contact the company to request assistance of any sort.

Question 8

Question:

Can anyone give me a customer service number or email? return address? i bought 20 and 2 work. Can anyone give me a customer service number or email? return address? i bought 20 and 2 work.

Answer · 2019-04-23T10:32Z

support@myluminabright.com The phone number just puts you on hold forever, so don't bother

Question 9

Question:

How can you tell if the light is on to charge. i have brand new lights and i have tried to charge them with no luck. How can you tell if the light is on to charge. i have brand new lights and i have tried to charge them with no luck.

Answer · 2019-03-26T07:32Z

Most of them don't work so you are out of luck. You have to send back at your expense. I've been waiting two weeks to get it back. 18 of my 20 lights don't work

LuminaBright Questions & Answers

How do you contact this company to get a defective product replaced? cannot find a phone number or other contact information. How do you contact this company to get a defective product replaced? cannot find a phone number or other contact information.

How can i return the 6 luma bright solar lights i ordered all failed How can i return the 6 luma bright solar lights i ordered all failed

Received my order of 3 lights, no shipping materials included, one light does not light at all, need replacement light. Received my order of 3 lights, no shipping materials included, one light does not light at all, need replacement light.

I purchased 8 lights. 3 work...2 did work then stopped and 1 never worked. could batteries be bad already? I purchased 8 lights. 3 work...2 did work then stopped and 1 never worked. could batteries be bad already?

Can you cancel an order before it ships. Can you cancel an order before it ships.

Hi, first,am i speaking with someone from luminabright or a person that bought the lights? how can get my money back for the 10 lights i purchased? Hi, first,am i speaking with someone from luminabright or a person that bought the lights? how can get my money back for the 10 lights i purchased?

How long is the warrentee? How long is the warrentee?

Can anyone give me a customer service number or email? return address? i bought 20 and 2 work. Can anyone give me a customer service number or email? return address? i bought 20 and 2 work.

How can you tell if the light is on to charge. i have brand new lights and i have tried to charge them with no luck. How can you tell if the light is on to charge. i have brand new lights and i have tried to charge them with no luck.

How to return lights

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